QUOTE: Originally posted by Virginian Next time it happens, and it will, maybe with another supplier, but all people make mistakes, go to the Post office, receive the item, THEN ship it back insured with a tracking number and hold onto that number. Also, ask the shipper to give you a return authorization number, and a UPS call number (but some will not pay the freight). I just knew no post office could be trusted with a phone call.
QUOTE: Originally posted by jwr_1986 ... I'm just trying to figure out where you get this notion that they can just call their post office. Jesse
Originally posted by BigRedneckRob Wal Mart doea it everyday. Originally posted by chateauricher I don't know of any store that would issue a refund without getting the merchandise back. If that were true, anyone could walk into any store; claim a problem with something they "bought" there; not return it; and then walk out with a refund. H*ll! I think I'll walk empty-handed into Leon's (a major home furnishings store here) tomorrow and demand a refund for the big-screen tv, and the set of stainless steel kitchen appliances that aren't satisfactory. [:)] I could use the money for trains. [;)] Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 9:01 AM I have not received any answer from Tony's yet so I will wait and see if they will solve this. Else I will contact VISA as you suggested. Thanks. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply Anonymous Member sinceApril 2003 305,205 posts Posted by Anonymous on Monday, July 25, 2005 8:27 AM QUOTE: I did NOT get the shipping number from Tony. Then who did you get it from? Are you saying you got the original shipping number from someone else? How? Or did you get the return receipt number from your post office? Sorry, but this whole thing doesn't quite make sense. And frankly, I think you're making a big to-do about very little. If you paid by Visa, all you have to do is contact Visa, tell them Tony shipped the wrong item, you returned it, and wi***o reverse the charges because he won't. Send any accompaying documentation. They will provisionally reverse the charges and ask Tony to explain. Visa is on YOUR side. The burden of proof is on Tony. It may take a while, but it'll get sorted out. Now, if you can't prove that you actually returned the track, you may be out of luck. That's why you should have accepted the shipment, then returned it with proof of having received it rather than leaving it up to some munchkin in your post office. If you do have the return receipt, make sure Visa has that. Mike Tennent Reply Edit electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 5:03 AM I have been on the phone for several hours. Talking to so many people that I can't remember them all. And now I have the shipping number. But, and this is important. I did NOT get the shipping number from Tony. That have been the easiest way for me as a costumer. But what more can I do then ask Tony for it. He didn't answer me on that. So we will see if I can track it down today. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 4:57 AM 1) I do know that the Post office in Sweden received the package. 2) I contacted Ken at Tony's and did exactly what he told me to do to return it. Thanks, yes I hope it will be solved soon. QUOTE: Originally posted by Roadtrp I'm not saying that you are wrong or that Tony's is wrong... just that I would have done a couple of things differently. 1) I would have NEVER asked the post office to return the item before I had received it. That leaves the transaction totally out of your hands and you have no idea what was actually done. You don't even know that the post office in Sweden ever actually received the package from the U.S. 2) I would have contacted Tony's and made sure I knew how they wanted the item returned and what address they wanted it returned to. Post Office or UPS, insured or not insured, etc. The address is important because companies frequently use a separate address for returned items than the address it was sent from. Good luck. I hope things work out in the end. (Edited to correct typo) Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply chateauricher Member sinceNovember 2004 From: Chateau-Richer, QC (CANADA) 833 posts Posted by chateauricher on Monday, July 25, 2005 2:37 AM QUOTE: Originally posted by BigRedneckRob Wal Mart doea it everyday. I don't know about WalMarts in your area; but around here, they (along with all other stores) won't refund your money unless you hand back the item you bought. Timothy The gods must love stupid people; they sure made a lot. The only insanity I suffer from is yours. Some people are so stupid, only surgery can get an idea in their heads. IslandView Railroads On our trains, the service is surpassed only by the view ! Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 2:01 AM I hope I will get an answer from them today Monday. I think that answer is VERY importent. The only thing I want is to get this sorted out so I can continue with this great hobby. I'l let you all know what they tell me. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply AntonioFP45 Member sinceDecember 2003 From: Good ol' USA 9,642 posts Posted by AntonioFP45 on Monday, July 25, 2005 1:13 AM JWR, Bullying customers? I hope that's not the norm. "I like my Pullman Standards & Budds in Stainless Steel flavors, thank you!" Reply loathar Member sinceAugust 2004 From: Amish country Tenn. 10,027 posts Posted by loathar on Monday, July 25, 2005 12:41 AM I f you never touched it and they called the post office to have it returned, They should be more accomadating to you as the customer.m But it sounds like your both getting screwed by the post office. Just have to figure out which countries post office. I'd like to know what LHS it is so I can avoid them. You shouldn't have to suffer for their mistake. Let us know the out come. This is valuable info. Good luck! Reply Roadtrp Member sinceNovember 2003 760 posts Posted by Roadtrp on Sunday, July 24, 2005 10:41 PM I'm not saying that you are wrong or that Tony's is wrong... just that I would have done a couple of things differently. 1) I would have NEVER asked the post office to return the item before I had received it. That leaves the transaction totally out of your hands and you have no idea what was actually done. You don't even know that the post office in Sweden ever actually received the package from the U.S. 2) I would have contacted Tony's and made sure I knew how they wanted the item returned and what address they wanted it returned to. Post Office or UPS, insured or not insured, etc. The address is important because companies frequently use a separate address for returned items than the address it was sent from. Good luck. I hope things work out in the end. (Edited to correct typo) -Jerry Reply Anonymous Member sinceApril 2003 305,205 posts Posted by Anonymous on Sunday, July 24, 2005 7:16 PM Wal Mart doea it everyday. QUOTE: Originally posted by chateauricher I don't know of any store that would issue a refund without getting the merchandise back. If that were true, anyone could walk into any store; claim a problem with something they "bought" there; not return it; and then walk out with a refund. H*ll! I think I'll walk empty-handed into Leon's (a major home furnishings store here) tomorrow and demand a refund for the big-screen tv, and the set of stainless steel kitchen appliances that aren't satisfactory. [:)] I could use the money for trains. [;)] Can you imagine the financial losses stores would incur if that were true ??? So, yes, the store in question is doing the right thing — waiting for the merchandise to be returned before issuing a refund. The problem here seems to be the unusual amount of time it is taking for the merchandise to be delivered to the store by mail. It would seem to me that it has been lost, either by the Swedish post office, or by the American postal service. The package's tracking number should help locate it. Its probably stuck in a warehouse somewhere. Or, considering the paranoid US Customs these days, it might even be in a customs warehouse being held as part of an anti-terror investigation. If you really want this track, I would do as locomotive3 suggests — re-order it and ask the store to refund you when the original package finally arrives. Reply Edit electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Sunday, July 24, 2005 12:49 PM Do you mean that Tony can never be wrong? I have heard that before... QUOTE: Originally posted by Virginian I believe you're being too hard on Tony. He can do something wrong, he just can never be wrong. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply 1234 Subscriber & Member Login Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more! Login Register Users Online chatanuga Jackflash see all » Search the Community ADVERTISEMENT ADVERTISEMENT ADVERTISEMENT Model Railroader Newsletter See all Sign up for our FREE e-newsletter and get model railroad news in your inbox! Sign up
Originally posted by chateauricher I don't know of any store that would issue a refund without getting the merchandise back. If that were true, anyone could walk into any store; claim a problem with something they "bought" there; not return it; and then walk out with a refund. H*ll! I think I'll walk empty-handed into Leon's (a major home furnishings store here) tomorrow and demand a refund for the big-screen tv, and the set of stainless steel kitchen appliances that aren't satisfactory. [:)] I could use the money for trains. [;)] Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 9:01 AM I have not received any answer from Tony's yet so I will wait and see if they will solve this. Else I will contact VISA as you suggested. Thanks. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply Anonymous Member sinceApril 2003 305,205 posts Posted by Anonymous on Monday, July 25, 2005 8:27 AM QUOTE: I did NOT get the shipping number from Tony. Then who did you get it from? Are you saying you got the original shipping number from someone else? How? Or did you get the return receipt number from your post office? Sorry, but this whole thing doesn't quite make sense. And frankly, I think you're making a big to-do about very little. If you paid by Visa, all you have to do is contact Visa, tell them Tony shipped the wrong item, you returned it, and wi***o reverse the charges because he won't. Send any accompaying documentation. They will provisionally reverse the charges and ask Tony to explain. Visa is on YOUR side. The burden of proof is on Tony. It may take a while, but it'll get sorted out. Now, if you can't prove that you actually returned the track, you may be out of luck. That's why you should have accepted the shipment, then returned it with proof of having received it rather than leaving it up to some munchkin in your post office. If you do have the return receipt, make sure Visa has that. Mike Tennent Reply Edit electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 5:03 AM I have been on the phone for several hours. Talking to so many people that I can't remember them all. And now I have the shipping number. But, and this is important. I did NOT get the shipping number from Tony. That have been the easiest way for me as a costumer. But what more can I do then ask Tony for it. He didn't answer me on that. So we will see if I can track it down today. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 4:57 AM 1) I do know that the Post office in Sweden received the package. 2) I contacted Ken at Tony's and did exactly what he told me to do to return it. Thanks, yes I hope it will be solved soon. QUOTE: Originally posted by Roadtrp I'm not saying that you are wrong or that Tony's is wrong... just that I would have done a couple of things differently. 1) I would have NEVER asked the post office to return the item before I had received it. That leaves the transaction totally out of your hands and you have no idea what was actually done. You don't even know that the post office in Sweden ever actually received the package from the U.S. 2) I would have contacted Tony's and made sure I knew how they wanted the item returned and what address they wanted it returned to. Post Office or UPS, insured or not insured, etc. The address is important because companies frequently use a separate address for returned items than the address it was sent from. Good luck. I hope things work out in the end. (Edited to correct typo) Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply chateauricher Member sinceNovember 2004 From: Chateau-Richer, QC (CANADA) 833 posts Posted by chateauricher on Monday, July 25, 2005 2:37 AM QUOTE: Originally posted by BigRedneckRob Wal Mart doea it everyday. I don't know about WalMarts in your area; but around here, they (along with all other stores) won't refund your money unless you hand back the item you bought. Timothy The gods must love stupid people; they sure made a lot. The only insanity I suffer from is yours. Some people are so stupid, only surgery can get an idea in their heads. IslandView Railroads On our trains, the service is surpassed only by the view ! Reply electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Monday, July 25, 2005 2:01 AM I hope I will get an answer from them today Monday. I think that answer is VERY importent. The only thing I want is to get this sorted out so I can continue with this great hobby. I'l let you all know what they tell me. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply AntonioFP45 Member sinceDecember 2003 From: Good ol' USA 9,642 posts Posted by AntonioFP45 on Monday, July 25, 2005 1:13 AM JWR, Bullying customers? I hope that's not the norm. "I like my Pullman Standards & Budds in Stainless Steel flavors, thank you!" Reply loathar Member sinceAugust 2004 From: Amish country Tenn. 10,027 posts Posted by loathar on Monday, July 25, 2005 12:41 AM I f you never touched it and they called the post office to have it returned, They should be more accomadating to you as the customer.m But it sounds like your both getting screwed by the post office. Just have to figure out which countries post office. I'd like to know what LHS it is so I can avoid them. You shouldn't have to suffer for their mistake. Let us know the out come. This is valuable info. Good luck! Reply Roadtrp Member sinceNovember 2003 760 posts Posted by Roadtrp on Sunday, July 24, 2005 10:41 PM I'm not saying that you are wrong or that Tony's is wrong... just that I would have done a couple of things differently. 1) I would have NEVER asked the post office to return the item before I had received it. That leaves the transaction totally out of your hands and you have no idea what was actually done. You don't even know that the post office in Sweden ever actually received the package from the U.S. 2) I would have contacted Tony's and made sure I knew how they wanted the item returned and what address they wanted it returned to. Post Office or UPS, insured or not insured, etc. The address is important because companies frequently use a separate address for returned items than the address it was sent from. Good luck. I hope things work out in the end. (Edited to correct typo) -Jerry Reply Anonymous Member sinceApril 2003 305,205 posts Posted by Anonymous on Sunday, July 24, 2005 7:16 PM Wal Mart doea it everyday. QUOTE: Originally posted by chateauricher I don't know of any store that would issue a refund without getting the merchandise back. If that were true, anyone could walk into any store; claim a problem with something they "bought" there; not return it; and then walk out with a refund. H*ll! I think I'll walk empty-handed into Leon's (a major home furnishings store here) tomorrow and demand a refund for the big-screen tv, and the set of stainless steel kitchen appliances that aren't satisfactory. [:)] I could use the money for trains. [;)] Can you imagine the financial losses stores would incur if that were true ??? So, yes, the store in question is doing the right thing — waiting for the merchandise to be returned before issuing a refund. The problem here seems to be the unusual amount of time it is taking for the merchandise to be delivered to the store by mail. It would seem to me that it has been lost, either by the Swedish post office, or by the American postal service. The package's tracking number should help locate it. Its probably stuck in a warehouse somewhere. Or, considering the paranoid US Customs these days, it might even be in a customs warehouse being held as part of an anti-terror investigation. If you really want this track, I would do as locomotive3 suggests — re-order it and ask the store to refund you when the original package finally arrives. Reply Edit electrolove Member sinceFebruary 2005 From: Sweden 2,082 posts Posted by electrolove on Sunday, July 24, 2005 12:49 PM Do you mean that Tony can never be wrong? I have heard that before... QUOTE: Originally posted by Virginian I believe you're being too hard on Tony. He can do something wrong, he just can never be wrong. Rio Grande Zephyr 5771 from Denver, Colorado to Salt Lake City, Utah "Thru the Rockies" Reply 1234 Subscriber & Member Login Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more! Login Register Users Online chatanuga Jackflash see all » Search the Community ADVERTISEMENT ADVERTISEMENT ADVERTISEMENT Model Railroader Newsletter See all Sign up for our FREE e-newsletter and get model railroad news in your inbox! Sign up
QUOTE: I did NOT get the shipping number from Tony.
QUOTE: Originally posted by Roadtrp I'm not saying that you are wrong or that Tony's is wrong... just that I would have done a couple of things differently. 1) I would have NEVER asked the post office to return the item before I had received it. That leaves the transaction totally out of your hands and you have no idea what was actually done. You don't even know that the post office in Sweden ever actually received the package from the U.S. 2) I would have contacted Tony's and made sure I knew how they wanted the item returned and what address they wanted it returned to. Post Office or UPS, insured or not insured, etc. The address is important because companies frequently use a separate address for returned items than the address it was sent from. Good luck. I hope things work out in the end. (Edited to correct typo)
QUOTE: Originally posted by BigRedneckRob Wal Mart doea it everyday.
"I like my Pullman Standards & Budds in Stainless Steel flavors, thank you!"
QUOTE: Originally posted by chateauricher I don't know of any store that would issue a refund without getting the merchandise back. If that were true, anyone could walk into any store; claim a problem with something they "bought" there; not return it; and then walk out with a refund. H*ll! I think I'll walk empty-handed into Leon's (a major home furnishings store here) tomorrow and demand a refund for the big-screen tv, and the set of stainless steel kitchen appliances that aren't satisfactory. [:)] I could use the money for trains. [;)] Can you imagine the financial losses stores would incur if that were true ??? So, yes, the store in question is doing the right thing — waiting for the merchandise to be returned before issuing a refund. The problem here seems to be the unusual amount of time it is taking for the merchandise to be delivered to the store by mail. It would seem to me that it has been lost, either by the Swedish post office, or by the American postal service. The package's tracking number should help locate it. Its probably stuck in a warehouse somewhere. Or, considering the paranoid US Customs these days, it might even be in a customs warehouse being held as part of an anti-terror investigation. If you really want this track, I would do as locomotive3 suggests — re-order it and ask the store to refund you when the original package finally arrives.
QUOTE: Originally posted by Virginian I believe you're being too hard on Tony. He can do something wrong, he just can never be wrong.