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[quote]QUOTE: Originally posted by Virginian Next time it happens, and it will, maybe with another supplier, but all people make mistakes, go to the Post office, receive the item, THEN ship it back insured with a tracking number and hold onto that number. Also, ask the shipper to give you a return authorization number, and a UPS call number (but some will not pay the freight). I just knew no post office could be trusted with a phone call. [/quote] You have said it right. Get the return authorization and send it back with a return receipt to show they received it. This problem is really amplified by the fact it has two nations involved and probably customs. The post office might just have a new layout in the future.
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