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CN and 21 Minutes: Is it enough?

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CN and 21 Minutes: Is it enough?
Posted by gabe on Wednesday, June 24, 2009 8:14 AM

I read the story today about the sheriff's office calling CN 21 minutes before the derailment on the Iowa division, to warn the railroad of the washout.  Unfortunately, nothing was done, the train derailed, an ethanol car exploded, and a motorist died.

Initially, sorrow goes out for the motorist.

Putting on my non-human attorney's hat, I am just wincing thinking about the liability here.  Any time you have a tragic death caused by major industry, you are dealing with a pretty strong claim to begin with.  Throw in facts that make it look entirely preventable to average Joe Jurror . . . oh man.

Anyway, my question is: should the 21 minutes obviously been enough, is 21 minutes never enough, or is it a grey area?  Does anyone know any other facts that might sway things one way or the other.

For the record, I am not licensed to practice law in Illinois, have no connection with any lawsuit or pending lawsuit, am not in communication with other attorneys on this matter, and though I hope the family of the motorist is fairly dealt with regarding the tragic loss, I certainly do not want to see bell rung against CN.

My interests are purely academic, both as a rail fan and an attorney.

Gabe

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Posted by edbenton on Wednesday, June 24, 2009 8:31 AM

Lets see here 21 minutes if he gave them the location via the Mile marker and better yet the closest Gradde crossing ID number then it is MORE THAN ENOUGH TIME.  IIRC those calls and Mudchicken and others can back me up on this go to the Roadmasters desk so he has the power to pull that line up and PUT A STOP TO ALL TRAFFIC on the line.  I do not want to be the CN's Lawyers on this case 3 victims with 3rd degreee burns 1 that burned to death and they had 21 mins to prevent it.

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Posted by henry6 on Wednesday, June 24, 2009 8:54 AM

Gabe is right....21 minutes may or may not be enough time...prove it.  "Called" the railroad is an interesting phrase: who did they call on the railroad, what did they tell the railroad, what did the railroad ask them?  How long did the call take?  Joe blow finds a telephone number for the railroad, calls it and says there is water over your tracks in Thistown.  The railroad has to determine where Thistown is and what does the caller mean water over the tracks.  OR:  A law enforcement officer calls a specified emergency number and says that there was five inches of water above the rail at precisely MP XX.X on the Thistown Sub of the A Division.  The communication, the message, the giving and recieving messengers, the interpretations, the routing of the message after the initial contact and the total time it might take from the placement of the intitial message to the final delivering of the message can vary because of so many factors.  I remember stopping on the side of the road and calling the NS 800 police number when I saw a tree laying across the eastbound  track just west of Campville, NY.  He asked me for milepost number, which I was able to give.  He got some other information and assured it would be passed on.  About 3 miles further on I came across a gang of NS trucks, no one working, just sitting, near a bridge and grade crossing in Owego, NY, so I stopped and told them of the tree across the tracks...it was at least five minutes since I spoke with the NS police.  But they had not yet been reached about the tree (and they admitted they should be notified).  So there is 5 minutes of the 21 minutes consumed in the CN scenerio in which no message had been relayed (if indeed we can transpose one time scenerio to the other).   In an non railroad instance I once called 911 to report an accident or situation,I can't remember which.  But it took a full three minutes before the 911 dispatcher contacted a car. I can cite several other instances of incident to report to reaction timing taking up to five minutes for various reasons because of the number of parties involved in the chain of communication.  So, again, 21 may or may not be enough time for total chain of communicants to complete the delivery of a message.

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Posted by Anonymous on Wednesday, June 24, 2009 8:55 AM

Has there been any description of the washout?  Apparently the police must have seen it or gotten a report from someone who had.

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Posted by edbenton on Wednesday, June 24, 2009 9:10 AM

You are an Emergancy Operator with the CN and a Sherriff in IL calls in with the Milepost and crossing since this did happen at the croosing of a road reporting water over the road and washed out tracks.  It is not rocket science to realize that maybe we might need to HOLD traffic until OUR CREWS LOOK AT IT.  Especially since there were other Flash flood watches and warnings and T-storms in the area recently.  Instead what did CN do send a loaded Ethanol train through at track speed basically and 1 is dead and 3 are still in critical condition in the burn unit.  You have to remember Hunter Harrison Philosophy is in charge of the Railroad you had better be sure there is something wrong before you delay a train.  At least that is what it seems to me anymore.

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Posted by john_edwards on Wednesday, June 24, 2009 9:15 AM

 Had this incident happened on a railroad back in the 60's when they were of a managable size I'd venture a guess (only a guess) that 21 minutes would probably have been enough time, assuming that todays communications, cell phones etc, were available. 

But back to reality.  It appears CN needs to beef up the knowledge of those answering the phone number that the emergency services will call.  I don't know which former RR line this occured, but does CN have one central phone number for these types of calls?  Or is it the old Soo, old Wisconcons Sou, or some other older phone number?  

CN's legal dept should be all over these questions, the plaintif's sure will be.

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Posted by gabe on Wednesday, June 24, 2009 9:18 AM

henry6

Gabe is right....21 minutes may or may not be enough time...prove it.  "Called" the railroad is an interesting phrase: who did they call on the railroad, what did they tell the railroad, what did the railroad ask them?  How long did the call take?  Joe blow finds a telephone number for the railroad, calls it and says there is water over your tracks in Thistown.  The railroad has to determine where Thistown is and what does the caller mean water over the tracks.  OR:  A law enforcement officer calls a specified emergency number and says that there was five inches of water above the rail at precisely MP XX.X on the Thistown Sub of the A Division.  The communication, the message, the giving and recieving messengers, the interpretations, the routing of the message after the initial contact and the total time it might take from the placement of the intitial message to the final delivering of the message can vary because of so many factors.  I remember stopping on the side of the road and calling the NS 800 police number when I saw a tree laying across the eastbound  track just west of Campville, NY.  He asked me for milepost number, which I was able to give.  He got some other information and assured it would be passed on.  About 3 miles further on I came across a gang of NS trucks, no one working, just sitting, near a bridge and grade crossing in Owego, NY, so I stopped and told them of the tree across the tracks...it was at least five minutes since I spoke with the NS police.  But they had not yet been reached about the tree (and they admitted they should be notified).  So there is 5 minutes of the 21 minutes consumed in the CN scenerio in which no message had been relayed (if indeed we can transpose one time scenerio to the other).   In an non railroad instance I once called 911 to report an accident or situation,I can't remember which.  But it took a full three minutes before the 911 dispatcher contacted a car. I can cite several other instances of incident to report to reaction timing taking up to five minutes for various reasons because of the number of parties involved in the chain of communication.  So, again, 21 may or may not be enough time for total chain of communicants to complete the delivery of a message.

Actually, I do not have a position, other than I do not know whether 21 minutes is enough but--if it is--I believe that CN has some real legal problems.

Gabe

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Posted by Anonymous on Wednesday, June 24, 2009 9:37 AM

Some news coverage:

 

http://www.rrstar.com/news/publicsafety/x998780895/Train-derails-Railway-given-21-minute-warning

  

Apparently there were several 911 calls from the public reporting an obvious washout prior to the wreck.  A squad was dispatched to the scene and the washout was video taped.  I gather the washout was not developed enough to derail the train until much of it had passed over it.  I assume that the passing locomotives and cars further deteriorated the track support that had been compromised by the washout.  Perhaps CN did not react quick enough, but we don’t know exactly what part of CN the police called. 

I wonder what, if anything, the engineer felt as the locomotive crossed the washout.

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Posted by Paul_D_North_Jr on Wednesday, June 24, 2009 9:45 AM

No great insights here, but a couple of thoughts;

For sure, someone - or more thant one - really 'dropped the ball' on this, and now has 'some 'splainin' to do'.  Unless they've got a really good excuse or reason - like all the communications links were non-functional - they're likely out of a job real soon.  As well, their direct supervisors for a layer or two, for failing to train and provide preventative oversight - as happened with the contract operator's staff in the Chatsworth, California MetroLink 'texting while operating' passenger train wreck last Sept.

For a major Class I railroad, what is the standard for an acceptable speed for urgent internal communications [Q]  I could see a minute or two for a phone or radio call [or e-mail if appropriate] or two to get it to the right person, and then out to the train crew or to set a signal to STOP - maybe as much as 5 minutes.  Beyond that starts to feel awfully slow.  For comparison, what are the times for a 9-1-1 dispatch center [Q]  I recall reading that the standard time for actual arrival of the emergency medical services, or police, or fire company, etc. is in the 7 to 9 minute range after the call was made.  A year or so ago we had a case of a much-delayed 9-1-1 call in nearby Bucks Co. if I recall correctly - as a pretty much result the handicapped woman died in or from the fire.  Compared to that, this don't look so good.  It would also be interesting to see if CN touted its 'advanced instantaneous communications systems' in any company literature - that could be pretty 'incriminating', as well. 

The other aspect is the legal doctrines regarding agents, servants, and employees, etc.  In many instances, giving notice to anyone in the organization - except maybe the janitor, to use an extreme example - can be deemed to have been effective as notice to the entire organization, and esp. those who need to know and can do something about it.  It's up to them to have the internal communications and systems set up to accomplish that [see above].

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Posted by Paul_D_North_Jr on Wednesday, June 24, 2009 9:51 AM

edbenton

You are an Emergancy Operator with the CN and a Sherriff in IL calls in with the Milepost and crossing since this did happen at the croosing of a road reporting water over the road and washed out tracks.  It is not rocket science to realize that maybe we might need to HOLD traffic until OUR CREWS LOOK AT IT.  Especially since there were other Flash flood watches and warnings and T-storms in the area recently.  Instead what did CN do send a loaded Ethanol train through at track speed basically and 1 is dead and 3 are still in critical condition in the burn unit.  You have to remember Hunter Harrison Philosophy is in charge of the Railroad you had better be sure there is something wrong before you delay a train.  At least that is what it seems to me anymore.

Who forgot or ignored the 1st rule in the book = 'Safety is of the first importance in the perfomance of duties' [Q]

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Posted by edbenton on Wednesday, June 24, 2009 10:00 AM

Some Injury Lawyer right now is GOING I JUST HIT THE FREAKING JACKPOT.  Self insured RR given 21 minutes of ADVANCE warning by Law Enforcement Still DID NOTHING to prevent this.  100 MILLION TO ME MINAMUM PER CLINET in the INJURED CASES 400 MILLION in the death I am going to Retire to the Cayman Islands and there is NOTHING YOU CAn DO ABOUT IT.

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Posted by henry6 on Wednesday, June 24, 2009 10:14 AM

But there are no trains on the Cayman Islands!

Seriously, though...it is not that the CN did nothing but rather what did they do?  Who did the Sheriff's Department actually call, what did they actually tell the person who answered the call, and what was the chain to the train?  And while I am not accusing anybody of anything nor defending anybody or anything, it just definitely is not a simple black and white, 1 and 0, answer. 

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Posted by tree68 on Wednesday, June 24, 2009 10:43 AM

Anybody know where the calls to the number displayed on CN crossing go?   For CSX, they go to Jacksonville.

Anybody know where the dispatcher for that line is located?  The DS for CSX lines in most of NY is at Selkirk.

Anybody know how much territory that DS covers?

I tend to agree that 21 minutes may be a bit long, but consider that at each level there are probably documentation requirements.  If the call was made via dispatch rather than the deputy doing so directly, the sheriff's dispatcher may have made entries into their logs before picking up the phone.  They may not have CN on speed dial and had to dig up their "quick reference" card, or had to ask the deputy to get the number for them off the crossing.  All that relaying back and forth takes time.

Depending on the relative locations of the CN call taker and the DS for that territory, there may have been delays in that notification process as well.  The DS may have been tied up on other business.

No one along the line of communication may have realized there was a train full of ethanol bearing down on that place at track speed, other than the dispatcher - thus there may not have been a sense of urgency in the communications.   Kinda reminds me of "Silver Streak."

In the end, we'll have to wait for whatever facts become public before we can truly evaluate and judge.  It may be that everyone put forth their best effort, but that wasn't quite enough.  Or someone may have dropped the ball (or the sticky note).  Regardless, it's likely there will be damages, and CN may be a while digging out from under the bad publicity.

On emergency responses - there are varying standards depending on type of area (urban, rural).  Dispatch standards and practices can vary as well.  We're currently in a situation locally where the dispatcher must manually enter some information before responding agencies can be "toned out."  It can take 45 seconds to get the "music" playing.  Once some technical issues are ironed out, that time will be cut to about a third of what it's currently taking.

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Posted by gabe on Wednesday, June 24, 2009 10:47 AM

edbenton

Some Injury Lawyer right now is GOING I JUST HIT THE FREAKING JACKPOT.  Self insured RR given 21 minutes of ADVANCE warning by Law Enforcement Still DID NOTHING to prevent this.  100 MILLION TO ME MINAMUM PER CLINET in the INJURED CASES 400 MILLION in the death I am going to Retire to the Cayman Islands and there is NOTHING YOU CAn DO ABOUT IT.

To the extent the facts are what you expect them to be: yes and no.  A case of this nature is certainly a great case for a plaintiffs' lawyer to have, and whoever the lawyer is, is probably licking his or her chops right now.

That having been said, you grossly inflate the values here.  There is a preception in America that greatly exceeds reality concerning the value of lawsuits.  This is a real problem, as it always makes settlement more difficult.

Even if you subtract on zero from you numbers, they are still grossly high.

Gabe

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Posted by jeaton on Wednesday, June 24, 2009 10:50 AM

I know one of the Assistant Fire Chiefs in Rockford.  As a city with substantial manufacturing and railroad activity, they are well schooled to deal with conditions such as came up in the time before the accident. 

I'm going on record predicting that the finding will be that someone in the CN organization dropped the ball.  Give the CN person taking the initial call 5 minutes to be certain of the track location and contact the appropriate dispatch desk and give the dispatcher no more than 5 minutes to contact the crew on the radio.  If their procedures are such that they cannot respond that quickly-I think I am being generous-then they really need to get it together.

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Posted by oltmannd on Wednesday, June 24, 2009 10:52 AM

21 minutes was enough for the Sheriff to get a couple of people up the line in each direction to flag any train that happened along...until the got some confirmaton from CN.  Whether it was the Sheriff's legal responsibility or not, it would have been the right thing to do.

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Posted by HarveyK400 on Wednesday, June 24, 2009 11:06 AM

Having been involved in emergency response issues related to public transportation planning, 21 minutes is unacceptable.  Period.

This incident and subsequent notoriety in nearby Wisconsin will not help the CN with EJ&E issues.

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Posted by Anonymous on Wednesday, June 24, 2009 11:16 AM

oltmannd

21 minutes was enough for the Sheriff to get a couple of people up the line in each direction to flag any train that happened along...until the got some confirmaton from CN.  Whether it was the Sheriff's legal responsibility or not, it would have been the right thing to do.

WWKSD?

Absolutely.

I speculate that the sheriff’s department would not have released the information about their call to CN, had not the sheriff’s department felt defensive about how they themselves handled the emergency at the scene once they discovered it.  They certainly have the flares and flashing lights that would be capable of flagging down a train.  “Lighting up” the crossing would have been the prudent first thing to do.  Then get on the phone.

 

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Posted by HarveyK400 on Wednesday, June 24, 2009 11:23 AM

Right thing to do; or unrealistic expectation with stretched police resources and priorities in large rural patrol areas?  Resonding to a call could take some time.  Once the railroad had been notified, the priority for a response would not seem to be very high to do the railroad's job to warn an approaching train.

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Posted by henry6 on Wednesday, June 24, 2009 11:35 AM

Law enforcement official on private property?  Doubt it for several reasons. First, it would be tresspassing and also not of thier juristiction.  Secondly, liability...to and from the railroad and to and from the enforcment agency's authority.  Third, there probably was a lot more that the law enforcement agency had on its hands.  The real question here lies in the chain of communication, its design, its logistics, its locations, its definitions, its people, its messages, its congestion, etc, etc. 

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Posted by henry6 on Wednesday, June 24, 2009 11:39 AM

jeaton

I know one of the Assistant Fire Chiefs in Rockford.  As a city with substantial manufacturing and railroad activity, they are well schooled to deal with conditions such as came up in the time before the accident. 

I'm going on record predicting that the finding will be that someone in the CN organization dropped the ball.  Give the CN person taking the initial call 5 minutes to be certain of the track location and contact the appropriate dispatch desk and give the dispatcher no more than 5 minutes to contact the crew on the radio.  If their procedures are such that they cannot respond that quickly-I think I am being generous-then they really need to get it together.

But this is assuming the Sheriff's dept. made the call to the right person with the complete and right message.  If it got to the wrong person once in the chain, add 10 minutes and you are at 20 minutes.

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Posted by Andy Cummings on Wednesday, June 24, 2009 11:43 AM

I know that on DM&E, the county law enforcement people had the authority and ability to dial into our radio towers to contact train crews directly, and did so on occasion. We had the phone numbers of every law enforcement agency in every county we passed through in our timetables for quick reference; I'm certain they had our contact number as well. If Winnebago County didn't have a number to talk to somebody in a position of authority at CN, that would be a serious problem that I think both CN and the county would want to address, particularly in light of recent events. Even still, if I were a deputy and didn't have that information, I'd call the 800 number that's on the crossing shanty, which is there pretty much for this exact reason. Unless the department for some reason called a freight agent in Montreal, or something along those lines, I'm having difficulty understanding this, and even then it's a bit difficult to fathom.

On one hand, none of us know the reason word didn't get relayed in time, and I for one will hold off on passing judgment until we find out what that reason was. But as to the question: Was 21 minutes enough time? The answer is yes, 21 minutes should have been far more than enough time.

If the sheriff is correct and he did contact the railroad through proper channels and nothing was done to slow or stop this train, then something went very wrong at CN. Regardless, somebody here made a terrible, terrible mistake, and a human being paid with her life. I, for one, believe that when the investigation reveals who that was, that individual should be held to account.

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TRAINS Magazine
Waukesha, Wis.
 

 

henry6

But there are no trains on the Cayman Islands!

Seriously, though...it is not that the CN did nothing but rather what did they do?  Who did the Sheriff's Department actually call, what did they actually tell the person who answered the call, and what was the chain to the train?  And while I am not accusing anybody of anything nor defending anybody or anything, it just definitely is not a simple black and white, 1 and 0, answer. 

 
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Posted by overall on Wednesday, June 24, 2009 12:09 PM

Andy,

Could the sheriff have stayed at the scene with his blue lights flashing and tried to keep people away and even tried to flag the train down himself?

 George

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Posted by Anonymous on Wednesday, June 24, 2009 12:09 PM

henry6

Law enforcement official on private property?  Doubt it for several reasons. First, it would be tresspassing and also not of thier juristiction.  Secondly, liability...to and from the railroad and to and from the enforcment agency's authority.  Third, there probably was a lot more that the law enforcement agency had on its hands. 

I can’t imagine that any of these points would or should prevent the police from taking action in an emergency.  Suppose the police were there at the crossing concluding that the washout was serious enough to threaten a train, and a train suddenly appeared on the horizon.  What should they do in that case? 

 

If it were me in that case, and if I had a fusee in my car, there is no question about what I would do if I saw a train approaching from a significant distance.  And I would not worry about trespassing. 

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Posted by gabe on Wednesday, June 24, 2009 12:12 PM

I am not sure I can hold the deputy at fault in any way shape or form.

Presumably, the individual he talked to at CN was not the janitor.  I would like to think that anyone who works for a railroad and is informed that there is a wash out somewhere in the system would consider it information that needs acted on.

In other words: (1) if the sheriff should have flagged the tracks, lit flares, etc., I think the first person it should have occurred for him to do that would be the person he talked to at CN; (2) more importantly, if I call CN, tell them there is a condition on their tracks capable of derailing their train, and they say "OK, thanks," I think it safe to assume that the problem is being handled.

The thing that really gets me on this one is that it you would think from the nature of the calls that CN should have known it was near a rail crossing, where motorists are often want to congregate for an oncoming train.

That having been said, I am still withholding judgment.  But, I suspect CN is going to have a real legal problem--if not a PR problem.

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Posted by Andy Cummings on Wednesday, June 24, 2009 12:23 PM

overall

Andy,

Could the sheriff have stayed at the scene with his blue lights flashing and tried to keep people away and even tried to flag the train down himself?

 George

 

George —

Not having a law-enforcement background, I don't have any more insight into that than anyone else. My uneducated guess is that, while he could, I'd doubt he would for several reasons: 1) If the train is moving fast, it may well not be able to stop anyway, 2) the deputy has no idea whether there's a train anywhere nearby, 3) the deputy has other duties to perform, 4) the deputy should reasonably be able to assume that after calling the railroad, there's no reason why a train should be entering the area in question.

If a deputy were to flag down a train, he'd do well to throw a road flare on the tracks, as it's similar enough to a fusee that the train crew would see it and likely stop. Just because you see the flashing lights on a squad car on the street adjacent to the tracks doesn't mean you're going to stop; generally speaking, it's probably a traffic stop or something of the like, not the cops trying to get your attention.

Andy Cummings Associate Editor TRAINS Magazine Waukesha, Wis.
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Posted by MP173 on Wednesday, June 24, 2009 12:34 PM

CN has a real problem and perhaps the sheriff's dept.

What a horrible tragedy, which seems to have been preventable.

Too bad the sheriff's deputy wasnt Kate Shelley.

Was there a warning placed by CN's dispatcher limiting speed due to possible flash flooding?  NS and CN in Indiana regularly provide these warnings to train crews.

This death and the injuries should not have occured.

ed

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Posted by Los Angeles Rams Guy on Wednesday, June 24, 2009 12:36 PM

I can only echo much of Andy's sentiments on this subject.  It will be interesting to see who at CN received the call from the Winnebago County sheriff and where the eventual and unmistakable gap was.  Regardless, this just looks bad.

Oddly enough, one time back in the summer of 1980 I myself was paralleling the ICG's Iowa Division mainline between Dyersville and Earlville on my way back to my hometown from work on old U.S. Highway 20.  A bad storm had passed through the area not too long before and I noticed that a couple of the CTC signals along the mainline were completely dark (the CN has since replaced the IC/ICG signals on the Iowa Division).  Alarmed, I immediately called the ICG's yard office in Waterloo to let them know of the situation once I got home.  Presumably they got them fixed okay; nothing bad happened because of it.  But I think the thing that sticks out in my mind is that back then you had at least SOME local people you could call who knew what was going on and the reaction was seemingly "faster".  Nowadays without the local touch it seems that much easier for things like this to fall through a black hole.       

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Posted by MP173 on Wednesday, June 24, 2009 12:48 PM

I just noticed the "Current Issue" advertisment at the top of the page...."Hunter's Way". 

 

ed

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Posted by Anonymous on Wednesday, June 24, 2009 12:50 PM

I can see lots of reasons why the police apparently did nothing at the scene to protect trains, but none of them seem like legitimate reasons.  Probably it never occurred to the police that there was anything they could do at the scene, so they just passed it off to CN. 

Apparently the washout was first discovered by private citizens who called 911, and the police responded to the scene to investigate.  I think they dropped the ball in their response, no matter what they said to CN or what CN said to them.  And I think the fact that they are now volunteering the rather sensitive information that they had officially alerted CN of the problem is evidence that the police realize they dropped the ball and don’t want to be blamed for it. 

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