Problems with internettrains.com

[CAZEPHYR]

  You know, I must be one of the luckiest folks around! I've placed many orders with Internet Trains in the last couple of years and have never had a problem with any of them. My credit card has never been charged until product was shipped, never has an order been shorted without a backorder, and I've always received exactly what I ordered. Returns have been made with no problems. I don't get it! How can I be completely satisfied when so many aren't? Am I living in an alternate universe?

Puzzling! 

 Angus Macdonald

Petaluma Valley RR 

It is good to hear you did not have the same problems as many have experienced. 

It is fair to Steve to have some good reports also, but for all that have waited so long and not been able to talk to anyone, it is very poor customer relations for them.

[fbrand]

I've read this thread with great interest. Living in Europe I'm relying on webshops for my US trains.
Criticizing a particular store for bad performance is dangerous, because you mostly hear one side of the story and even good stores get it wrong sometimes. Duped customers are frustrated etc and obviously not objective.

HOWEVER, while reading this threat some things stick out:

- The shop owner responded to the complaints, wich was good. BUT, he didn't address some key questions that were asked repeatedly. Crediting a creditcard way before actually shipping to name one. That is simply bad behaviour. Not responding to this complaint is not a good sign. I get the impression that the offered explanations are corporate doubletalk. Everything is kept vague and unspecific "new system installed earlier this year" and "we are getting there", etc. All very hopeful and noncomittal. If you have frustrated customers, DEAL with them.

- He could have asked customers who described their problems to mail him. He could have given a specific direct email address for the complaints and dealt with them himself. THAT is what I call customer service.

I regularly order from 3 webshops. They respond to email within a day, often within a few hours. They are very correct and status info is accurate. Credit card is only credited when the stuff actually ships. If there is ever a problem, they get right back to me and deal with it.

That is the way good stores do it.

Oh and another thing: why are international customers supposed to be happy to be served at all? There are thousands of dedicated US train modelers outside the US that generate a lot of business for webshops. Only a few stores in Europe stock US trains, most LHS are not even interested. If they ever have US stock, it's usually low end stuff or silly road names (coca-cola F units anyone?) and they charge premium prices for it. So I shop directly in the US.

Frank

[Anonymous]

Mr. Guccione,

I appreciate you taking the time to respond to these issues, however, I am not sure what exactly you are doing to improve your customer service.  Delayed shipping is one thing, not providing customers with timely order status falls squarely in the customer service arena.  I would not have as many issues with a delayed order if I was informed that there were delays.  I shouldn't have to ask your people for the status of an order.  Furthermore, I would never have ordered (and didn't) items that were not available.  It appears that approximately 50% of the items that I recently ordered were NOT available even though your webpage listed them as available.  This is a classic example of people not paying attention to detail.  Additionally, your practice of billing customers on the day they place an order vice the day when the items are shipped is questionable.  You are about the only online merchant that I've dealt with who does this.  This issue, combined with your inadequate communication does little to instill customer confidence.

 Acknowledging your problems is a good first step but I'm not really concerned about what caused the problems, I just want to know what you are doing to fix them.  Simply saying that you're doing everything to fix the problems isn't enough.  To quote President Lincoln, we need, "Deeds, not words."

[1948PRR]

Count me as having a bad experience....I ordered several items listed as "in stock" around the beginning of DEC. I was hoping to receive them in time to do some work during my Christmas holiday, as most items ordered online now seem to arrive in two weeks or less. I get nrevous after three, but I thought I was giving enough time even for that. It's now almost FEB, and no merchandise! I have both replied to the confirmation, and submitted form based inqueries. I have received only "thank you for your interest" automated emials which state that someone will be contacting me in 3 to 4 days. The online status page did not change for weeks, then showed one item and has not changed since. My next to last request asked them to cancell my order, and the last one informed them I would be filing a fraudulent charge claim with my credit card. I still have not gotten a response!!!

It's too bad, because they have a nice site and a large selection.

I'll never use them again, and I'll tell everyone who'll listen!

[Railphotog]

It's too bad, because they have a nice site and a large selection.

I'll never use them again, and I'll tell everyone who'll listen!

They SAY they have a large selection, but in reality don't appear to.

The second sentence sums up this whole thread.   Getting satisfactory sevice from a firm, a person will tell a few people.  Crappy service and most people will tell everyone they can.   Seems many business owners don't get this fact of life.  And with the Internet these days, word of poor service can get around to a whole lot of people relatively fast.  Live and learn!

I rarely order stuff online, have way too much on hand already!  But I now know not to think of this firm or to suggest it to anyone else.  And I've never dealt wiht them!

I had an instance myself with another firm a year or so ago.  I did some asking around and found a shop that had the best price for the model I wanted.  I placed my order and waited, there wasn't any way to complete my checkout.   A week or so later I logged onto their website and saw my order was finally being processed, and their checkout showed it would be sent to me by FedEx Ground.  I never had a choice in the shipping manner, and would not have ordered if I had known how they were going to ship it.  I assume the delay in shipping was because they were obtaining the model they did not have in stock.

Why would I not want FedEx to ship it?  Their price was about the same as postal charges.   I'm in Canada and knew they would overcharge me for "custom processing services".  And they did.  To collect the 14% sales tax we are required to pay for imported goods into Canada, FedEx charged me about $35.00.   If the parcel would have been sent by mail, the fee would have been $5.00.   So my "good deal" turned out to be more costly than if I had ordered it at a shop with higher prices.  No where on the shops website was there a mention of their shipping methods, so I didn't have any idea.

After I got my parcel, they had something else I was interested in, I called them and asked if they could send it by US mail.   Nope, we only use FedEx Ground because parcels lost by the post office take too long to get the insurance paid.   OK, I told them they'd just lost a customer.  And I'll tell this story to anyone from Canada thinking of ordering from them.

 

[CAZEPHYR]

Count me as having a bad experience....I ordered several items listed as "in stock" around the beginning of DEC. I was hoping to receive them in time to do some work during my Christmas holiday, as most items ordered online now seem to arrive in two weeks or less. I get nrevous after three, but I thought I was giving enough time even for that. It's now almost FEB, and no merchandise! I have both replied to the confirmation, and submitted form based inqueries. I have received only "thank you for your interest" automated emials which state that someone will be contacting me in 3 to 4 days. The online status page did not change for weeks, then showed one item and has not changed since. My next to last request asked them to cancell my order, and the last one informed them I would be filing a fraudulent charge claim with my credit card. I still have not gotten a response!!!

It's too bad, because they have a nice site and a large selection.

I'll never use them again, and I'll tell everyone who'll listen!

1948 PRR

Your name is great also.  Is that the era you model or something else??

Your comments are right on about so called  "In Stock Items " .  Most of us will order things if they are in stock and will be shipped tomorrow or the next day. 

I buy many models from about five or six three different dealers and when I call and talk to them about the item, iI want to know if it is in stock and will it ship tomorrow. 

I normally get the model either on a two day shipment or regular ground delivery which takes about four or five days, but I also request a tracking number emailed to me.   That was the first year of the Chicago Rail Fair and I have pictures of that.

I looked at Internet Trains several times in the past, but ordering on line without a human voice to me is not the way to go.   I know some of their orders have been shipped within the month or so that they were taken, but I want my to ship the next day.  

 CAZEPHYR

 

 

[Anonymous]

Its been an interesting read to get to the end of the topic.

I live in Australia, and have limited access to the G scale stuff I like. I used to model HO, but wanted to do something in the garden.

I too have been wary of e-tailers. like fbrand, I have to go offshore to get what I like, and get it at a great price.

I use the web to support my buying, rather than using web based shops to buy (although I spend fortunes on books from publishers websites (eg Ashgate, Taylor and Francis)).

When choosing who to buy from, I rely on magazines for information:
- is there a real shop somewhere?
- is there a telephone number?
- is there an email?

So far I have found three really good dealers, all who have websites, these are Watts Train shop in Indianna, Train World in New York, and Peyker Modellbahn in Austria.

I have to say that Peyker is the best. Prompt to respond, great prices, always well packed, great advise, prompt shipping.

Still without the web and a decent magazine, I'd be buying blind.

I guess it comes back to the old warning - if it sounds too good to be true, it probably is!

[Anonymous]

In response to your questions.

First I would like to respond to gentlemen insinuating your refunds have gone into racing. Please note that we haven’t run a race since back in 2005 and when we did, it was a family funded hobby. Internet Trains didn’t pay the bills but why not give them the exposure, that’s just marketing. Second, to the person wondering why I haven’t posted my email address. You can email directly form my post on the forum, but for those of you who would like to email me directly, my email address is [e-mail].

For the person(s) inquiry about us charging orders before shipping. Not all orders were charged before shipping. This has to do with our order processing system being integrated with our shopping cart. If items showed in stock (available in our warehouse) the order was flagged complete and charged. But obviously this has not always been the case as a lot of you are aware. We are in the process of a major update/upgrade in our back end software that should eliminate this problem. As far as trying to rip anybody off that is simply not true. We have and will credit anybody that has not received there order. If we were intentionally ripping people off our credit card processor would have shut us down years ago.

International orders. Should we ship out of the US or not? Many online retailers do not ship out of the US, including many model railroad companies due to the fact that it is expensive, orders get lost, and it can take months to get a package. Overall we have had good success shipping overseas, but problems do arise. An air mail package can take 90 days, not the norm, but it happens. The Postal Services are also notorious for losing International packages or never getting them to there destination. There are two options that we have weighed heavy on changing. 1.) Not shipping out of the US. 2.) Option two would be only shipping by UPS. UPS is fast, trackable online and easily insured to most countries. The drawback to UPS International shipments is it is very expensive. It can be 4 to 8 times more expensive than Air Mail. For now though, we are still offering Air Mail as an option to our International customers. Just know that if you order and have it shipped by Air Mail, your package can be delayed for weeks and weeks.

Addressing what available means. Each item on our website will show one of four availability tags. Available, Out of Stock, Pre-Order, Discontinued. Available means either we have it in stock on our shelve or one of our distributors has it in their inventory based on there latest database which we acquire from them twice a week or more. Yes, we do carry a large inventory, but not every item on our website is on our shelves. If your ever in the Southern California area and want to stop by, I will personally give you a tour of our warehouse and offices and you can see for yourself what we have in stock and meet the people that process your orders. Just email me in advance.

Answering phone calls and your emails. We have hired more customer service reps to handle our email volume which is now being answered in a much timelier manner. We have aloes added more telephone reps to alleviate the phone issues.

I hope I haven’t missed anything or anyone’s issue. Like I have said before, we are aware of the issues and our addressing them. Will they all be fixed overnight, no they won’t. But they will be fixed. We’ve been doing this for over eight years and we have met and conquered many challenges like any fast growing business. You have my word that we’re not here to rip anybody off. We’re modelers just like you and we do understand your frustrations that we have brought upon some of you. And for that, we are all working hard to make it right.

Thank you for your time,

Steve Guccione

President

Internet Trains, Inc.

[Reno N Scaler]

I understand that things can get busy and things can get behind. When I actually spoke to one of your operators on Monday 1-22-07 and was inquiring as to the status of my order. I was told that the items I was asking about were out of stock and on back order, I explained to this person that I had been monitoring your website and waiting for the items to show AVAILABLE before ordering. So when the items showed available, I placed my order. He explained to me that, and I quote "The website is a little miss leading, somethings that show Available, are actually NOT Available" so in a fit of anger I canceled my orders thinking that would solve the problem and I could go elsewhere. BUT I still have no MONEY!! when can I expect a return? I check my Bank Daily and My Paypal account and still nothing. I searched your website to see what was your policy on refunds for canceled orders, I could find nothing pertainig to this matter. As of 1-23-07 I have called EVERY Day Starting at 9:55 AM till 10:40 AM Constantly using redial on my phone. I was doing this Throughout the whole day up till 4:00 PM, In hopes of Just asking when I could Get My money returned. As I stated earlier in my post, I am not a wealthy person and I don't know about you or anybody else, but, $300.00 is a great deal of money to me. Also as I stated earlier in my post. In order to place this order I had to first sell what I had on ebay. So as of this writing I have NO order, No Track, No MONEY and NO LAYOUT ! Your company has just about taken all the FUN out of model railroading. I had been out of the hobby since the early 70's. My life and my job were starting to get too stressfull so my wife suggested that I go back to it because it was so relaxing and fun. I guess you helped take that away to. Thank You

[Reno N Scaler]

I would like to add to my post by saying that I hate bashing anybody or any company. I think what drew me to Internet Trains is they offer a VERY fair price: eg: my local Hobbie Shop sells N scale flex track at $3.25ea, Internet Trains sells it for $1.59ea. Remote Turnouts at my local Hobbie Shop $17.50, Internet Trains sells it for $9.33. Do the math it's a GREAT savings, or for the same dollar I spend at my local Hobbie Shop I can almost get twice for the same amount. Also, Internet Trains offers a Reward Point system for every dollar you spend, that can be redeemed for future purchases. That is also a very cool thing when you live on a budget.

I am sure that Internet Trains has thousands of VERY satisfied customers and a VERY few disssatisfied customers. I wish I was not on the VERY few list.

I personally would rather have the items I ordered than to have my money back and find someone else or have to go to my local Hobbie Shop. We have only two and it seems as if the like to work together.

If I sounded like I was BASHING Steve or Internet Trains I would like to openly aplogize, that was NOT my intent.

[CAZEPHYR]

I understand that things can get busy and things can get behind. When I actually spoke to one of your operators on Monday 1-22-07 and was inquiring as to the status of my order. I was told that the items I was asking about were out of stock and on back order, I explained to this person that I had been monitoring your website and waiting for the items to show AVAILABLE before ordering. So when the items showed available, I placed my order. He explained to me that, and I quote "The website is a little miss leading, somethings that show Available, are actually NOT Available" so in a fit of anger I canceled my orders thinking that would solve the problem and I could go elsewhere. BUT I still have no MONEY!! when can I expect a return? I check my Bank Daily and My Paypal account and still nothing. I searched your website to see what was your policy on refunds for canceled orders, I could find nothing pertainig to this matter. As of 1-23-07 I have called EVERY Day Starting at 9:55 AM till 10:40 AM Constantly using redial on my phone. I was doing this Throughout the whole day up till 4:00 PM, In hopes of Just asking when I could Get My money returned. As I stated earlier in my post, I am not a wealthy person and I don't know about you or anybody else, but, $300.00 is a great deal of money to me. Also as I stated earlier in my post. In order to place this order I had to first sell what I had on ebay. So as of this writing I have NO order, No Track, No MONEY and NO LAYOUT ! Your company has just about taken all the FUN out of model railroading. I had been out of the hobby since the early 70's. My life and my job were starting to get too stressfull so my wife suggested that I go back to it because it was so relaxing and fun. I guess you helped take that away to. Thank You

I am curious to know if Internet trains price was that much lower than Train World or any of the other dealers that normally ship within a day or so.   It seems like so many people are having trouble with their orders at Internet Trains that the prices must be very low to generate this much business.  If prices are too good to be true, maybe they are just prices.  

Maybe they are too good to be true.  This problem is not one that just started since some have been waiting for months according to some of the reply messages we have read.

How many more are out there that are not on the internet and don't even know other people are having trouble. 

 

 

 

[Anonymous]

I hope I haven’t missed anything or anyone’s issue.

...

Thank you for your time,

Steve Guccione

President

Internet Trains, Inc.

Hey Steve - You missed one.  How about commenting on this:

http://www.discountrainsonline.com/ 

I would really be interested in hearing your thoughts on ethics in the business community.

Thank you for your time,

 

[SteamFreak]

Steve,

While you may find my sarcasm about how you fund your racing offensive, that and other jabs  at least got you to post your email address, which is more than can be said for the numerous complaints and pleas for refunds posted here. Your protracted problems with your "back end" are of no moment to any of your customers. That is your problem, and your problem alone. If you find it so difficult to keep your obligations, then you shouldn't be in business, period. You say that anyone here could contact you through the forum, but I submit that you should have taken it upon yourself to contact those who have posted here with refund issues, and resolved the problems personally. If you have the time to post lengthy excuses, you have the time to intervene.

I'm generally a very easygoing person, but I'm not when it comes to fly-by-night business practices. You say you're not trying to rip anyone off, but you have. The ball is in your court. Only you can salvage your reputation.

[CAZEPHYR]

I hope I haven’t missed anything or anyone’s issue.

...

Thank you for your time,

Steve Guccione

President

Internet Trains, Inc.

Hey Steve - You missed one.  How about commenting on this:

http://www.discountrainsonline.com/ 

I would really be interested in hearing your thoughts on ethics in the business community.

Thank you for your time,

 

 

Thanks for the tip.  That address goes to Internet Trains also.  

How many other names are out there on the web that would take you to Internet Trains.

[Anonymous]

International orders. Should we ship out of the US or not? Many online retailers do not ship out of the US, including many model railroad companies due to the fact that it is expensive, orders get lost, and it can take months to get a package. Overall we have had good success shipping overseas, but problems do arise. An air mail package can take 90 days, not the norm, but it happens. The Postal Services are also notorious for losing International packages or never getting them to there destination. There are two options that we have weighed heavy on changing. 1.) Not shipping out of the US. 2.) Option two would be only shipping by UPS. UPS is fast, trackable online and easily insured to most countries. The drawback to UPS International shipments is it is very expensive. It can be 4 to 8 times more expensive than Air Mail. For now though, we are still offering Air Mail as an option to our International customers. Just know that if you order and have it shipped by Air Mail, your package can be delayed for weeks and weeks.

Thank you for your time,

Steve Guccione

President

Internet Trains, Inc.

I haven't ordered anything from you Steve, but would like to make a few observations.

Airmail from the US to my part of the world usually takes no more than three weeks, most often 10 days, unless customs likes what I have bought and plays around with it for a few days. Thats usually because the shipper mucked up the customs form by not clearly describing the item. My worst time airmail ex US is 27 days

Sea mail is the slowest, my record being three months, 4 days post shipment ex UK, more than half a world away.

When I buy, I usually request that the item being shipped is insured, that way there is generally a method of tracking it down. So far I have had a 100% success rate from all OS purchases, including those from e-bay.

The USPS, Royal Mail, Deutche Poste and Australia Post have not let me down.

You are right about UPS, it is so expensive it defeats the purpose of buying off shore. I usually don't need the item in 3 days, so there is no point.

The three places I buy from usually only charge me on shipment, they usually respond to my emails, and are most helpful if I call.

There appears to be a phobia in the US about sending things OS - sure, I would be wary about sending to some countries, but others like Australia, the UK and Europe are worth the trouble for the sale, and the repeat business.

I would hope that those US businesses I deal with would be more than happy to keep sending items to me!

[selector]

No matter how our beleaguered President countenances his circumstances, what virtually every person expressing a complaint here is saying is that they have encountered misrepresentation. The misrepresentation extends from what is stated to prospective customers in the way of administration and purchase on the website right through to customer satisfaction after the sale.

Misrepresentation is unethical.  It can be explained and abided with extenuating circumstances, but his explanation does not appear to be justification enough.  Withholding purchase payments when he cannot fill orders is bad form, to say the least.

[Anonymous]

   

 These are the urls that I have in my Bookmarks for these two merchants. The one for Internet Trains,that actually goes to Internet Trains has /merchant2 added.

   http://www.internettrains.com/merchant2/

   http://www.discounttrainsonline.com/ 

This is Eddie Landreth's url for discount trains

http://www.discountrainsonline.com/

What's the difference? One "T"

 

[LNEFAN]

I placed a very large order with Internettrains way back in Nov 2000. The shipment arrived in Jan. 2001. I have not ordered from this company again, nor will I ever. By contrast, last week I ordered an engine from Caboose Hobbies-Denver. The transaction was smooth as silk and my order arrived in a few days.

[CAZEPHYR]

I placed a very large order with Internettrains way back in Nov 2000. The shipment arrived in Jan. 2001. I have not ordered from this company again, nor will I ever. By contrast, last week I ordered an engine from Caboose Hobbies-Denver. The transaction was smooth as silk and my order arrived in a few days.

You comments on Caboose Hobbies is right on.  I have ordered time and time again from them in the last five years and they have shipped the next day every time.  I do make sure the item is in stock and I am a Caboose Hobbies regular customer. 

Why order from anyone that is not known in this business???

[fievel]

What a shame, to redirect  traffic to another site.

Shameful greed.

[CAZEPHYR]

What a shame, to redirect  traffic to another site.

Shameful greed.

Hopefully, those who read this will not be taken advantage of by such a scheme. 

[CAZEPHYR]

 

More customers have reported still no action on their orders.

 

If you are waiting and can't get help,  Keep this Post going until they respond with a positive message to you about you order.

[jeffers_mz]

Funny how many of these type threads pop up in the November through January period.

 Or maybe not.

I think global shipping gets buried around Christmas. Not just the end-dealer to the customer, but also at every stage of production and distribution.

 

I ordered several bags of pine trees, from Walthers, through my LHS, before Christmas, and am still waiting.

 

In September, I placed an identical order, and received delivery ten days later.

 

I've ordered through Internet Trains before, and Discount Trains Online, and would do so again. I know they are slower than other online dealers, and plan accordingly. The one time an item was defective, they made it good quickly, and at no cost to me, they covered return shipping through an RPO number.

 

I seriously doubt I would order from either company around the Christmas season, but that holds true for other companies as well. If I did, I'd expect service to be very slow.

 

Probably not what you want to hear, but from what I've seen, how it is.

[Reno N Scaler]

Well,
The latested news from my orders is as follows: received an e-mail from Steve requesting my order numbers so I replied to him with the order numbers and I explained that I would rather have the items than to have the money back ( I wanted to give it another chance) so when looking at my orders on their website I noticed that the 30pcs. of flextrack were allocated and the 25pcs. of roadbed were not and the other order for 12 right turnouts and the 12 left turnouts showed still cancelled. So I sent him another e-mail regarding this order and received an e-mail from him last night saying he would take care of it. As of this posting the order status for both orders has not changed. (I hope I don't regret changing my mind about giving them another chance). As for calling, I thought I would comfirm what the exact status was but with no great suprise the phone calls have still gone unanswered. I would be curious to know just how many people they have working the phones. If you call on an average of every 15 to 20 min. and use redial 5 to 7 times every call starting at about 9:55am and going to 4:10pm you would think that you would get through to someone but this is not the case for me.

So my question for Internet Trains would be the following

1. Just exactly how many people do you have working the phones?
2. How do you process orders, is it first come first serve, is it what you have in inventory or is it how much the order is. eg: My order is $300 placed on a Monday but on a Tuesday you receive an order for $500 and in this order is an item that I ordered and you have only one of this item in stock who do you give it to?

[Anonymous]

One thing you can do that ive done was contact your credit card company and tell them the story. They will file a claim and get you your money back quick and then it becomes thier problem . Enought problems with the company and they will pull their right to use credit cards.

 

Just my 2 cents.

 

Nick 

[Reno N Scaler]

One thing you can do that ive done was contact your credit card company and tell them the story. They will file a claim and get you your money back quick and then it becomes thier problem . Enought problems with the company and they will pull their right to use credit cards.

 

Just my 2 cents.

 

Nick 

I thought about doing that, but I wanted to give them another chance, and to clarify: My first order for $67.64 was on my Visa card, and my second order placed 3 days later, the BIG one for $231.91 was done through PayPal.
Before I take any action, I think it only fair that I give Internet Trains another week.

[Bill54]

I see that some here believe it is the time of the year as the reason for the non shippment.  It could be, however, if you have delt with internettrains in the past you'd know it is the way they do business.

I placed orders with them two times last year, the first order was in April.  The order was for more than $400.  After six weeks and numerous emails and phone calls I cancelled the order. 

Not long after that they "revamped" their site for better service.  So like several of you, I gave them another chance.  This time it was a simple order for four items.  Well, they may have revamped their website but not the way they do business.  Again I ended up cancelling the order after a month of hearing the same excuses.  That was the last time I placed an order with them.

My advice is to cancel your order and go elsewhere.  You'll be much happier.

Bill

[CAZEPHYR]

I see that some here believe it is the time of the year as the reason for the non shippment.  It could be, however, if you have delt with internettrains in the past you'd know it is the way they do business.

I placed orders with them two times last year, the first order was in April.  The order was for more than $400.  After six weeks and numerous emails and phone calls I cancelled the order. 

Not long after that they "revamped" their site for better service.  So like several of you, I gave them another chance.  This time it was a simple order for four items.  Well, they may have revamped their website but not the way they do business.  Again I ended up cancelling the order after a month of hearing the same excuses.  That was the last time I placed an order with them.

My advice is to cancel your order and go elsewhere.  You'll be much happier.

Bill

Your advice is logical and very good since some customers had been waiting so long their order could qualify for almost any time of the year.  Seems like July and August should have been good.

It is no excuse not to talk to customers and ignore their requests.

 

[CAZEPHYR]

my experience: they are S-L-O-W!

 

We have a saying for slow service here in the USA.  It is service like cold Molasses.

[Reno N Scaler]

Update as of 12:35pm
I just received an e-mail from PayPal returning my money for the $231.91 order, So I guess they could no fullfill that order. So now it's time to start the process all over again with some one else.

I think it's about time I give this some long thinking, I might just be better off getting back out of this hobbie.
I don't have that much invested but time right now. I have two DCC systems, two DCC engins, six standard engins, about forty rolling stock, will have fifty eight flextrack, fifty roadbed and a sh** load of Woodland Scenics stuff like hydrocal, grass, the plaster rolls, trees, water, foam, foamcutter, the list is endless.

I just might post it on eBay, I don't know yet, I'm VERY disipointed and frustrated.