Edit post

Edit your reply below.

Post Body
Enter your post below.
Mr. Guccione,I appreciate you taking the time to respond to these issues, however, I am not sure what exactly you are doing to improve your customer service.  Delayed shipping is one thing, not providing customers with timely order status falls squarely in the customer service arena.  I would not have as many issues with a delayed order if I was informed that there were delays.  I shouldn't have to ask your people for the status of an order.  Furthermore, I would never have ordered (and didn't) items that were not available.  It appears that approximately 50% of the items that I recently ordered were NOT available even though your webpage listed them as available.  This is a classic example of people not paying attention to detail.  Additionally, your practice of billing customers on the day they place an order vice the day when the items are shipped is questionable.  You are about the only online merchant that I've dealt with who does this.  This issue, combined with your inadequate communication does little to instill customer confidence. Acknowledging your problems is a good first step but I'm not really concerned about what caused the problems, I just want to know what you are doing to fix them.  Simply saying that you're doing everything to fix the problems isn't enough.  To quote President Lincoln, we need, "Deeds, not words."
Tags (Optional)
Tags are keywords that get attached to your post. They are used to categorize your submission and make it easier to search for. To add tags to your post type a tag into the box below and click the "Add Tag" button.
Add Tag

Update Reply

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Model Railroader Newsletter See all

Sign up for our FREE e-newsletter and get model railroad news in your inbox!

Subscriber & Member Login

Edit post

Post Body

Tags (Optional)

Subscriber & Member Login

Users Online

Search the Community