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Athearn's Response to MRC to TSUNAMI Upgrade Path Requests

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  • Member since
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  • From: New Hampshire
  • 660 posts
Posted by sparkyjay31 on Wednesday, May 13, 2009 9:25 PM
I purchased my Roundhouse 4-4-0 about a year ago at wholesaletrains.com. I'm not saying that I SHOULD get a replacement decoder. I was new at the hobby and simply did not know anything that I was getting into. Right, wrong, or indifferent. All I'm saying is that if you do get the new decoder for one engine, why not the whole Athearn line? Certainly Athearn knew what they were getting themselves into, right? Why would they exclude some parts of their line?
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Posted by Texas Zepher on Wednesday, May 13, 2009 9:09 PM

tpatrick
but why can't you buy a Tsunami (or QSI or Lok-Sound for that matter) and just hard wire it in?

It is just as easy maybe easier to install sound into a Genesis unit as any other.  The point of this thread was Athearn's response to people trying to get upgrades from the pathetic MRC sound to the Tsunami for cheap or free.   

Personally, I agree with a prior poster.  Anyone who did any research before buying a sound equipped Genesis knew what they were buying.  There is no excuse. There is no reason to expect Athearn to provide Tsunami upgrades  for free.  If they feel generous I would expect them to offer upgrades at slightly over their cost which might be higher than people think.    I already upgraded my 4-6-6-4 and boycotted Athearn for about three years (until this Tsunami announcent) because of it. 

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  • From: Indiana
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Posted by Flashwave on Wednesday, May 13, 2009 8:58 PM

tpatrick

I don't own an Athearn locomotive, so forgive me for my ignorance, but why can't you buy a Tsunami (or QSI or Lok-Sound for that matter) and just hard wire it in? Is there something different about Athearn locos that makes it more difficult? It's pretty easy on Atlas or P2K, so I can't imagine that it is that different with Athearn. Someone enlighten me, please.

Probably could, but I think the idea is to trade the MRC decoder for a Tsunami, possibly in a style similar to Bachmann's replacement policy. (Small fee, engine goes in)

-Morgan

  • Member since
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  • From: Lakewood NY
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Posted by tpatrick on Wednesday, May 13, 2009 7:45 PM

I don't own an Athearn locomotive, so forgive me for my ignorance, but why can't you buy a Tsunami (or QSI or Lok-Sound for that matter) and just hard wire it in? Is there something different about Athearn locos that makes it more difficult? It's pretty easy on Atlas or P2K, so I can't imagine that it is that different with Athearn. Someone enlighten me, please.

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  • From: Western, MA
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Posted by richg1998 on Wednesday, May 13, 2009 7:34 PM

I bought a Roundhouse 4-4-0 when they first came out. yes, the decoder was not the best. Right away I got some Cheese to go with my Whine and everything was ok. I bought a Micro-Tsunami and removed the MRC. No big deal. Just stopped texting on my cell phone for the extra cash. There is always a way to get the cash. Did not have to waste bandwidth Ranting on MR forums.

My two 2-6-0s and one 2-8-0 were DCC ready. Both got the Micro. Cannot see any reason for all the Rants. Raises blood pressure but makes the Ranter feel better I guess.

Rich

If you ever fall over in public, pick yourself up and say “sorry it’s been a while since I inhabited a body.” And just walk away.

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Posted by don7 on Wednesday, May 13, 2009 7:33 PM

sparkyjay31
Not to be a pain in the neck but why only Genesis? What about the rest of us? Are we left out in the cold? I have a MRC / Athearn Roundhouse 4-4-0 that I bought only a year ago. Maybe I didn't spend the $300 or so for a Genesis, but are the rest of us simply screwed? I did spend $150 on my 4-4-0. I've got the same issues on my small 4-4-0 that the rest of you have in your Big Boys and Challengers. What the heck?

 

You bought a Roundhouse 4-4-0 with sound for $150.00 - Where did you get such a great deal É

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Posted by AntonioFP45 on Wednesday, May 13, 2009 6:52 PM

 Guys,

Not trying to sound like a rusty door hinge on a newer model automobile...................but is expecting a "free upgrade" from Athearn reasonable?   If I'm not mistaken, the cost to Athearn could amount to one thick chunk of change.

Just putting the thought out and am not saying I'm right but let's think about this.

1.  For the many modelers that are forum members, including this one, it has been common knowledge that there have been ongoing issues with MRC Sound decoders. Post after post after post on the MRR, Atlas, Yahoo, and other forums have pointed this out.ShockBlack Eye  Yet, knowledgeable modelers chose to purchase MRC equipped Genesis units anyway.  Some of you probably remember the thread I posted in which my LHS cancelled a $3,000 order to Horizon for sound equipped Genesis units.. The MRC's infamous reputation continued gaining momentum. Clown  

For those customers that were not aware of the MRC sound decoder issues, but encountered the frustrating problems; there was still the option of returning the locomotive and acquiring a "non-sound" version. 

------------------------------------------------------------------------------------------------------------------------

Having had a management type position before, I'm trying to look at it as if I were an Athearn manager. 

Let's see: Captain

I was obligated by contract (courtesy of Horizon) to market and sell Genesis locomotives equpped with MRC sound systems, knowing that many of these units were headaches waiting to occur not long after the customers put the locomotives on the track and cracked open the throttle. .Disapprove 

Now my small company, Athearn, has reached the end of its contract with MRC.  We're happily rid of those migraines.  I instructed my marketing sales rep to share the wonderful news online and in the hobby magazines, expecting customers to be happy and to see a sudden increase in sales. Cool However, I am now being contacted by previous customers. Confused I'm now being expected to provide profit gouging upgrades even though the customers that bought the models with the inferior system had the simple option of returning the product and get one without the inferior system.   

Am I seeing this picture incorrectly?. Shy  

"I like my Pullman Standards & Budds in Stainless Steel flavors, thank you!"

 


  • Member since
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  • From: New Hampshire
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Posted by sparkyjay31 on Wednesday, May 13, 2009 4:58 PM
Not to be a pain in the neck but why only Genesis? What about the rest of us? Are we left out in the cold? I have a MRC / Athearn Roundhouse 4-4-0 that I bought only a year ago. Maybe I didn't spend the $300 or so for a Genesis, but are the rest of us simply screwed? I did spend $150 on my 4-4-0. I've got the same issues on my small 4-4-0 that the rest of you have in your Big Boys and Challengers. What the heck?
  • Member since
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Posted by TwinZephyr on Wednesday, May 13, 2009 4:55 PM

Sure, I could use a few free Tsunami decoders.  Don't forget MRC decoders were installed in Roundhouse engines as well as Genesis steam and diesels.

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  • From: Seattle Area
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Athearn's Response to MRC to TSUNAMI Upgrade Path Requests
Posted by Capt. Grimek on Wednesday, May 13, 2009 4:26 PM
I just received this response from Athearn asking about an inexpensive upgrade path from MRC decoders to Tsunamis in the Genesis models (especially steam in my case...) Here's what they answered. I pointed them to the threads/search engine on this forum (they refer to that). PLEASE write/email, call them to let them know that an INEXPENSIVE (free?) upgrade path is GREATLY DESIRED by many many Genesis owners. If you've purchased a Genesis Big Boy or Challenger in the last year you'll be in the same club as me. ALSO please spread the word to other forums you participate in? The faster we get the desire for this upgrade path communicated to Athearn, the more responsive they may likely to be. The MRC decoders have a long and vast history of being extremely unreliable (for newbies to this subject) and many of us chose Genesis for the excellent detail at the price point while "gritting our teeth over the MRC decoders, installed". Thanks. Please report any communications you may receive or if you see any announcements in the Athearn newsletter, etc. Capt. Grimek/ Here's Athearn's email response to me: ***Thank-you for your inquiry. Please note that we have taken note of the postings that you referred to and that we are listening to the comments regarding these issues. We are actively considering the possibility of some sort of program but it takes some time to come up with a program that will work for all concerned. Note too that no final decisions have been one way or the other on this issue. We appreciate your patience in this matter. If we do decide to initiate a program of some sort we will announce the details in our on-line newsletter, The Athearn News. If you have not done so already please subscribe to our free on-line newsletter, "The Athearn News," to get the latest information about what we are and will be producing as well as the latest release dates on new products. To sign up just go to the Home Page of our web site (www.athearn.com), click on Athearn News, follow the instructions and register for free. Sincerely, Athearn Trains***

Raised on the Erie Lackawanna Mainline- Supt. of the Black River Transfer & Terminal R.R.

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