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Athearn's Response to MRC to TSUNAMI Upgrade Path Requests

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Posted by Capt. Grimek on Friday, May 15, 2009 3:28 PM
Rangerover. I understand the hassle (I hate it myself) of reading through non-indented posts but considering these (on this thread) are the OPs, you have missed pertinent points by not reading them. In two of those posts, the point was made that NOT everyone is/was aware of the MRC faulty decoders installed in Athearn Genesis/Roundhouse locomotives. For the following reasons: l.) Not everyone is on the internet. 2.) People buy from Hobby Shops who don't tell or aren't aware of the problem. 3.) People like you and me are re-entering the hobby as DCC newbies who don't yet know how to determine what's good and what's not and what's just opinion. 4.) Athearn/Horizon to my knowledge didn't make these problems known. So in my view, the point that "everyone knew" is invalid form a business model standpoint . The person that compared getting a free upgrade from a V6 to a V8 in next year's model automobile is an apple and oranges comparison and does not apply. The Athearn/MRC problems were a manufacturing/installation/marketing/nothing said nothing done PRODUCT FAULT, NOT an "option" upgrade. The poster confused UPGRADE PATH with an OPTION UPGRADE. This is a warantee and RECALL type of issue in my and others like Selector's (?) view. ALSO everyone I RESPECTFULLY ASK that this thread be kept to the possible/proposed upgrade path at some type of discount AS ATHEARN HAS SAID THEY'D BE WATCHING THIS THREAD among others. Let's not clutter up the bandwith with Tsunami and other brand of loco discussions please? I fully acknowledge that I'm as guilty of this as anyone (highjacking) but this particular thread was started in an effort to FINALLY give Athearn/Horizon a place to see if people would like an upgrade path to be offered. Let's give them that chance to decide whether or not THEY think it's affordable, good or bad business sense, etc. Personally, I'm hoping a Horizon or Athearn Rep will post here but not gonna hold my/our breath(s). If YOU are an owner of the Athearn locos and WOULD like an upgrade PATH, this is maybe your last best chance to ask for one. If you don't think that's needed by you or needed to be offered, fine. All I'm asking is for the folks who DO want an upgrade path offered, to say so here so Athearn can read your consumer imput. Thanks . Thanks Everyone.

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Posted by wjstix on Friday, May 15, 2009 2:35 PM

I have a Spectrum 2-10-0 that came with a Tsunami, and have also installed a regular Tsunami in an engine. The one Bachmann uses is in relative terms "stripped down" but you have to understand a regular Tsunami has like 120 different CV options for sound, speed, lighting etc. The "stripped down" version "only" has maybe 40-50. It's still a very very good decoder.

It includes Back EMF, numerous options for setting the type of "chuff", whistle and bell you want, setting the timing to match the drivers, lighting options, etc. Really the only thing missing are things most decoders don't offer in the first place, like a Graphic Equilizer, Echo/Reverb settings, and some "crew" items like the sound of the fireman shovelling coal or the crew in a panic because of an impending train wreck. Dead

A Soundtraxx LC decoder is a good decoder, I use them in several diesels and am happy with the result. The problem I would expect with a steam engine is that without BEMF you're going to have trouble keeping the engine chuffs in time with the drivers, since the engine will speed up or slow down while going up and down grades. I'm sure you could add a TCS regular decoder with BEMF and wire up the sound decoder to do sound only.

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Posted by Rangerover on Friday, May 15, 2009 1:48 PM

selector

Ah, I now see where you are coming from.  Yes, the Bachmann sound decoders are a "stripped down" version of the Tsunami model of decoders made by Soundtraxx.  I can't offer any comment on them because I have no experience.  Maybe the tech that my friend was talking about meant individual, full-capability, Tsunami's sold to individuals directly by Sountraxx or by authorized dealers.  I wonder if the issue is with the installation.  It happens, I am sure.

-Crandell

Well Crandell I suppose they are a stripped down version just like the Bachmann motor decoders, stripped down Lenz. Like I said I'll replace it with a Tsunami decoder, I really have no regrets.

I only own 2 Athearn Loco's, one with sound and I'm sure MRC decoder, the other is analog. I'm not a fan of Athearn Loco's just from reading the problems associated with the gears and now the sound decoders, and I'm one who doesn't like putting the finishing touch's, handrails, wipiers, horns, brakes and such on myself. Leaves too much room for disaster with my potato spud fingers and bad eyes. My lady friend bought me one for Christmas 3 years ago and I made a big deal out of it, but said to myself, oh no! I run it when she visits.

OP..I didn't mean to hijack or turn your thread into Bachmann/Tsunami/Soundtraxx thread, but I figured it was worth mentioning and still I don't understand if somebody buys a loco with a known problem then wants Athearn to make good on it. My opinion is that it would seem to be business smart to make some kind of trade for faulty decoders but how would they (Athearn) know for sure the decoder didn't come out of another install such as in an Atlas as an example, since you can buy the MRC decoders from a dealer and install yourself. I think then it's a problem and it has to be far too costly. Jim 

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Posted by selector on Friday, May 15, 2009 1:20 PM

Ah, I now see where you are coming from.  Yes, the Bachmann sound decoders are a "stripped down" version of the Tsunami model of decoders made by Soundtraxx.  I can't offer any comment on them because I have no experience.  Maybe the tech that my friend was talking about meant individual, full-capability, Tsunami's sold to individuals directly by Sountraxx or by authorized dealers.  I wonder if the issue is with the installation.  It happens, I am sure.

-Crandell

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Posted by Rangerover on Friday, May 15, 2009 12:30 PM

selector..Bachmann is very misleading in their advertisement and in the ops manual that came with the loco. Here's what it says:

 "Bachmann Trains sounds off with an extensive line of DCC Sound-equipped Spectrum® locomotives. Working closely with SoundTraxx®, we’re pleased to offer HO, On30 and Large Scale engines equipped with Tsunami® sound technology".

That's the reason I keep saying Tsunami, but now I know!

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Posted by Rangerover on Friday, May 15, 2009 12:07 PM

selector

Rangerover, forgive me, but I don't think you understood my last response to you.  Tsunami is not a brand.  It is a model.  Think Pontiac Grand Am.  The Tsunami is a Grand Am, in addition to being a Pontiac (the make).  So the folks who make Tsunami decoders, Soundtraxx, also made a model called the DSD100LC.  Your first post describes quite plainly to me that your beef is with the Soundtraxx DSD100LC....not the Tsunami...a whole nuther cat.

-Crandell

Well I'll be darned, thank you for straightening me out on that. Now I know the difference!  I really have no beef, I could send it back to Bachmann, I looked over the operating manual and it is covered for life, but I'm afraid they will just put in another LC decoder and I'd rather put in a better quality sound decoder, and I did run it without a problem for the most part of 3 years. Thanks for being patient with me and explaining the difference! Jim 

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Posted by selector on Friday, May 15, 2009 11:46 AM

Rangerover, forgive me, but I don't think you understood my last response to you.  Tsunami is not a brand.  It is a model.  Think Pontiac Grand Am.  The Tsunami is a Grand Am, in addition to being a Pontiac (the make).  So the folks who make Tsunami decoders, Soundtraxx, also made a model called the DSD100LC.  Your first post describes quite plainly to me that your beef is with the Soundtraxx DSD100LC....not the Tsunami...a whole nuther cat.

-Crandell

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Posted by Rangerover on Friday, May 15, 2009 10:21 AM

selector

Rangerover
Now I have had a problem with a Tsunami sound decoder in a Bachmann Russian Decapod that I bought maybe 5 years ago, just before I retired and it stayed in the box until I retired. It's a decoder they no longer make, LC 100...

RR, you are mixing your models.   The Tsunami is the name of the newest sound decoder that Soundtraxx marketed starting three years ago..maybe four now, and then only for steamers. The older DSD100LC is among their early offerings, and is an inferior product by comparison.  The sounds on the 100 are generic, and that decoder has no BEMF, for examples.

My decoder installer had to consult with Soundtraxx recently when he had problems (well, WE had problems...) getting the chuff to stay in synch with a Spectrum J Class driver rotation.  According to my friend, the rep he spoke to says they have never had a Tsunami fail.  Ever.

-Crandell

 My point was I'm not finding fault with nor am I saying I will never buy another Tsunami decoder because I had a problem with one. I didn't know anything about generic or inferior model rail road decoder products when I first started buying them, the merchant put one on the track and I listened to the sounds and I bought it. Apparently Tsunami learned a lesson too along the way and dumped that line of decoders by the way, somebody must have had a problem or else they would still be producing it, so I doubt your statement " According to my friend, the rep he spoke to says they have never had a Tsunami fail.  Ever."  

Why wouldn't MRC do the same as Tsunami, dump the problem decoder and move on ?

The only problem I have with it is the static, almost like a loose wire, but I can't find the "leak". I may even try adding a capacitator to the speaker wire, like some have. I should have sent the loco back when the problem first started with the static, it's still a Tsunami sound decoder whether sound traxx started marketing them 4 years ago or so doesn't matter one iota to me and yes it's steam of course decopod. I guess I'm the only one who had a problem, maybe I will send the decoder to them and see if they will replace it, good idea, thanks, should be no problem if I'm the first ever.

And like those that have problems with MRC knowing they have a problem, why would anybody keep buying them, they are cheap and I personally don't like the idea of a cheap sound decoder for under $30.00, you get what you pay for.  Like I asked, how come the top internet merchants, Tony's trains and Litchfield Station keep selling MRC decoders with all the problems people are having with them. That's all! Hey I'm just learning and inquiring!

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Posted by selector on Friday, May 15, 2009 9:26 AM

Rangerover
Now I have had a problem with a Tsunami sound decoder in a Bachmann Russian Decapod that I bought maybe 5 years ago, just before I retired and it stayed in the box until I retired. It's a decoder they no longer make, LC 100...

RR, you are mixing your models.   The Tsunami is the name of the newest sound decoder that Soundtraxx marketed starting three years ago..maybe four now, and then only for steamers. The older DSD100LC is among their early offerings, and is an inferior product by comparison.  The sounds on the 100 are generic, and that decoder has no BEMF, for examples.

My decoder installer had to consult with Soundtraxx recently when he had problems (well, WE had problems...) getting the chuff to stay in synch with a Spectrum J Class driver rotation.  According to my friend, the rep he spoke to says they have never had a Tsunami fail.  Ever.

-Crandell

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Posted by wjstix on Friday, May 15, 2009 8:19 AM

tpatrick

I don't own an Athearn locomotive, so forgive me for my ignorance, but why can't you buy a Tsunami (or QSI or Lok-Sound for that matter) and just hard wire it in? Is there something different about Athearn locos that makes it more difficult? It's pretty easy on Atlas or P2K, so I can't imagine that it is that different with Athearn. Someone enlighten me, please.

I'm sure many people bought a non-sound/non-DCC Genesis engine and added sound and DCC to it themselves, it's an easy installation. The issue is that some folks feel that they paid a lot more for a sound equipped / DCC equipped engine (like double the price of a DC engine) that then came with what they consider an inferior MRC sound decoder in it that was often subject to failures and problems. They feel that Athearn should now either give them a free replacement Tsunami decoder, or at least allow them to buy one from Athearn at a reduced price.

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Posted by Rangerover on Friday, May 15, 2009 7:48 AM

I'm rather new to this hobby, it's all new to me compared to 40 years ago, returned (4+years) after many years of being away during my retirement. The sound, DCC, and the detail of loco's and rolling stock is what brought me back without question. I've read 90 % of the posts on this thread, the poster without paragraphs are the only posts I didn't fully read, I realize it's not his fault, and no pun intended. But with all the problems with MRC decoders and Athearn how come Tony's Trains and Litchfield Station still sell the MRC decoders, they must know about the problems and from reading other threads, blogs, yahoo groups and other forums, at least these 2 establishments are very highly respected and mentioned often, but they still list and sell these MRC decoders.

Were these problems just on one run of these decoders and MRC fixed the problems and maybe now producing a better decoder? The reason I ask is because I decided after much learning on sites like this to upgrade some of my loco's I bought, I upgraded to sound and dcc. I've done 3 so far but I used Tsunami and the Sound Bug.

Truth be told I was scared to death to even take a shell off my loco's until I bought the Digitrax PR 3 and decided what the heck, just do it and now I'm really hooked. 

Now I have had a problem with a Tsunami sound decoder in a Bachmann Russian Decapod that I bought maybe 5 years ago, just before I retired and it stayed in the box until I retired. It's a decoder they no longer make, LC 100. I know that LC means low cost. It's not the best quality but it sure is noisy in that it has an enormous amount of static which when I have the sound on and running other loco's, it causes a lot of nonsense with them. If I turn the sound off all is fine. It's the sound decoder that's at fault, no problem with the motor function. I know they, Soundtraxx. no longer makes that particular decoder, it's now LC 101. I purchased another DCC ready decopod by Bachmann but I installed the plug in Tsunami TSU 1000.

I would not expect Tsunami to replace the crappy one LC100, and I do have an Athearn with the MRC decoder, only one, and I don't run it that often, but so far I have had no problem with it, but for the loudness of the sound, so I just turn it off just like the decopod with the LC 100 decoder. I'll no doubt replace that decoder in the Bachmann Decopod, only because I really like the loco. But it's on my dime or LOL $100.

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Posted by river_eagle on Thursday, May 14, 2009 11:57 PM

If Athearn were to offer an upgrade kit at a reasonable price, without losing money on the deal, that would be great PR., but they do not OWE anybody anything outside of fulfilling the warranty limits and conditions.

Athearn's Turbine is not being offered with sound or DCC, but if next year they decide to offer Sound Equipped turbines, should they send me a FREE one Question

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Posted by Hamltnblue on Thursday, May 14, 2009 9:36 PM

It's a shame that some think that something is owed them because a company decided to go another direction.  When Athearn sold it's Genesis product everyone who bought it knew it came with an MRC decoder.  The decoder worked but wasn't the best butthis was known.

Athearn listened to their customers and decided to switch to Soundtraxx.  That's a good thing.

It doesn't mean that they all of a sudden owe anyone an upgrade.

If you bought a 2008 Chevy with a V6 standard and found out that the 2009 was offering a V8 standard would you insist that they upgrade your 2008 to a V8?  Answer is obviously no so why even consider that when a company does the right thing and upgrades it's future products that it will upgrade past items?

All that would do is make them broke.

About a month ago I purchased an Athearn SD60i with the old sound decoder.  I replaced the decoder with one of the new tsunami drop in replacements.   the sound isn't a lot different but the cv options are better.  There was nothing wrong with the original decoder, I just wanted the new one with it's options. Athearn owes me nothing because they delivered what they advertised and it's pretty good stuff.

 

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Posted by blownout cylinder on Thursday, May 14, 2009 7:36 PM

Capt. Grimack: --You are right about Safari--it and the forum software on this site do not get along. Google Chrome also has the habit of squashing the paragraphs together as well----

Any argument carried far enough will end up in Semantics--Hartz's law of rhetoric Emerald. Leemer and Southern The route of the Sceptre Express Barry

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Posted by Capt. Grimek on Thursday, May 14, 2009 7:31 PM
Duckdodger, I hear you and feel your pain. This is one of my pet peeves. I posted some time ago when the forum changed to it's latest version that I could no longer indent paragraphs. (You're talking to an ex-writing teacher, by the way). There were others with the same issue. Part of this may be "Safari" but I've also tried Firefox. When I originally posted about this complaint//concern, others (surprisingly to me) stated that it really wasn't of any concern to them. As I wrote my last two posts on THIS thread, I almost mentioned this again, but thought, nah that's already been discussed and dismissed. Whatayagonnado? I'm glad my opinions are valued but my thoughts are indeed already segregated... Cheers, Capt. G. My apologies, but out of my control. There are many posts with posters having this same problem. If there are fixes, please either PM me or start a separate thread. I'd like to keep Athearn's attention on the subject at hand and regret that they have to wade through a lack of indentation. At least my emails to them are indented!

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Posted by duckdogger on Thursday, May 14, 2009 7:05 PM

 Capt Grimek,

 It is referred to as a  "paragraph".  They allow you to segregate your thoughts when you communicate in written form. Please embace them in your responses.

Your opinions are valued but hard to read.

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Posted by Capt. Grimek on Thursday, May 14, 2009 2:05 PM
Lest the original message gets lost in this discussion, please note Athearn's support and that they are listening. If you're "a drowning man/woman" and they decide they're willing to throw you a "life ring" are you going to ignore it or throw it back at them because you've already taken care of the problem at your own expense or are lucky enough to have been experienced enough to do your own work? Egos are fine, but so is customer satisfaction and trust in their manufacturer/suppliers. I think their message bears repeating one more time to keep the original subject of this thread what it was. Athearn is willing to listen to those customers who DO feel justified in requesting an upgrade path that will provide a win win situation for them and their consumers. If you're happy with your skills, made your compromise by purchasing ( an email requested program, by the way, JUST like this one) locos without decoders, then let we who are not confident in those particular skills attain just treatment in the compromises we needed to make. Let's try to get something POSITIVE accomplished with this. I instigated this in order to try and help other Model Railroaders and I'm disappointed that some people are so willing to ignore Athearn's so far, positive response. If Athearn is willing to finally acknowledge the rather large problem and possibly fix it, what possible sense does it make to ignore or reject that? Anyway just a reminder one last time-here's their message. Let's help them to help us. I just forwarded the link to this thread to Athearn (and hopefully Horizon) so that they could find "us" easily and possibly respond further depending on company policy. This may be the ONLY chance to get their ear and to have them take these requests for an upgrade path seriously. I'm going to try to bow out now for a bit and see if anything mutually beneficial (manufacturer/distributors/customers) can be accomplished. HERES the message I emailed to Athearn: Thought folks at Athearn would like to keep tabs on this discussion and opinions from their customers in order to help keep them in touch with this issue. I've been trying to keep things positive regarding Athearn's response which I've appreciated. Please do a search on older threads regarding MRC decoders as the whole story doesn't appear in this one thread and on other model railroad forums if you haven't been aware that this has been a big and ongoing issue for a long time. Manufacturers are always welcome to contribute to the discussion should that be company policy. I'd like to continue to buy many products from Athearn/Genesis but as you can see in the thread(s) many modelers are "on the fence" or going elsewhere. As stated in the thread, I've been a purchaser of Athearn products for 40 + yrs. and would like to continue to be one...but the MRC issues in the Genesis locos have eroded consumer confidence to a pretty serious degree. Please note that I am trying to be polite, rational and reasonable in all of this. People have been hoping for an upgrade path once the MRC contract expired and I merely posted your kind response to my email question so that others could see it. Other posters had said they were going to email and call Athearn to make such a request so I let them know that Athearn was at least, receptive. Thanks again for responding. I hope that a win win/ keep everyone happy replacement/ upgrade program can and will be initiated in the near future. At any rate, thanks for choosing Tsunami this time around. Thanks for listening. I WOULD still like clarification as to whether or not if all of the MRC decoders in the Big Boy and Challenger runs are mobile/sound (dual) decoders. No one has responded to that question as of yet. Thanks. Thank-you for your inquiry. Please note that we have taken note of the postings that you referred to and that we are listening to the comments regarding these issues. We are actively considering the possibility of some sort of program but it takes some time to come up with a program that will work for all concerned. Note too that no final decisions have been one way or the other on this issue. We appreciate your patience in this matter. If we do decide to initiate a program of some sort we will announce the details in our on-line newsletter, The Athearn News. If you have not done so already please subscribe to our free on-line newsletter, "The Athearn News," to get the latest information about what we are and will be producing as well as the latest release dates on new products. To sign up just go to the Home Page of our web site (www.athearn.com), click on Athearn News, follow the instructions and register for free. Sincerely, Athearn Trains

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Posted by Capt. Grimek on Thursday, May 14, 2009 1:30 PM
Are the MRC/Athearn decoders ONLY sound decoders? Aren't they mobile/sound decoders? (At least in some models?) There are youtube (etc.) videos all over the web showing speeding up/slowing down, dying, runaway locomotives with MRC decoders. Thanks Selector for your agreement with these issues. Maybe we Pacific N.W. guys just think alike. ;-) People get awful smug that they knew about the issues because they're online on forums, know a lot of modelers who've already been burned, etc. They often forget that there are still THOUSANDS of people who still don't own computers, buy purely at Hobby Shops or at train shows and trust a company who's name they've known and have satisfactorily purchased their products since childhood. In my particular case this spans over forty years. I feel that this nonsense with the MRC decoders has very seriously tarnished Athearn's good name and my trust in their products. Which makes me sad, actually. I've always been a "brand loyalty" kind of guy. This issue has made me put 'Athearn rolling stock back on the shelf because it just feel "used". It's really important that Athearn knows this and if they genuinely haven't been aware of the enormity of this dissatisfaction ALL of the people who have been complaining and posting about these issues need to put their "money where their mouths are" and let Athearn (who's response in my email was at least sounding like they'd consider that feedback IF they see it here) give us back our trust in all of their product line. Especially their top of their line locomotives. The benefit to you would be a dependable, reasonably expensive locomotive that you feel confident in. Isn't that worth at the very least, a post to Athearn and here, thanking them for even considering our issue(s)? The argument that purchasing the Big Boy and Challengers with the Tsunamis installed would have made the Genesis locos' price point prohibitive doesn't bring them into the price point of MTH, Broadway Limited,brass, etc. The Genesis models were still the best, most detailed models anywhere near the price. This situation enters the realm of having a choice (IF you were forewarned) but not much of one. Having a decoder (are the mobile decoders too?) that one is afraid to ever change the CVs on because "so far" things are good is b.s. The number of professional installers that are local to most modelers is nil. I have yet to install decoders and doing so the first timewithout guidance on an expensive loco is probably not the best vehicle for practice. I'd feel ok about that on a much less expensive model so if things go up in smoke it's not so dire. Some of us who have "Household Ministers of Finance" (the wife or husband) have to answer to such disasters the next time we want to negotiate a supportive purchase for our hobby. Some modelers feel smug because they are knowledgable enough to their own modifications but I would guess them to be, still, in the minority. That's what I'm seeing in every hobby shop I visit, every club (at least 3) that I regularly visit or work with and read online.

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Posted by Driline on Thursday, May 14, 2009 1:12 PM

selector
Sorry, but I am going to side with all those who feel disappointed and used.  Athearn deserves full credit for all the good tooling and the variety of products they have marketed.  They have kept up, even advanced in many respects over their competitors.  But the one fly in the oinment, and it's a stinker, is the MRC decoder.  Walthers would have launched a replacement campaign....they have done so with gears and with traction tires on their smaller switchers when they began to get the requests.  Athearn, in my opinion, would generate a lot of good will if they would replace the decoders of those who ask for them.  Not everyone would.  And maybe it could be for a wholesale price, or a bit better even so that everyone comes out okay.  But they sold the defective items, and they should warrant them, even to the point of exchange

 

Wow. Pigs do fly. I actually agree with you on this issue.Wink

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Posted by CAZEPHYR on Thursday, May 14, 2009 10:21 AM

I don't expect Athearn to offer any free upgrades for the MRC sound decoders.  the MRC quality or lack of it was known by most purchasers after the first one was tested and I myself considered the Challengers and Big Boys worth the money and continued to purchase them with the knowledge the units could not be run without some changes.   After the first one that I received, I realized the decoder was not useable and continued to purchase more models knowing I would have to replace the electronics to run the models on a layout.   How could I blame Athearn for that decision.  I did start an email action to request Athearn to offer the non sound models and they did start that about a year ago. 

With this in mind, Athearn might consider offering one replacement to each of us who purchased the Athearn sound models, but even that offer would be very costly.  

CZ

 

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Posted by selector on Thursday, May 14, 2009 10:17 AM

Simon, I hope you won't mind me saying this, but I think I would quibble over your self-deprecation.  I would never characterize you as foolish, and would not be pleased to see you label yourself that way.  In fact, since we have met, I would object strenuously if someone else were to call you foolish.

Instead, and I think this is the genesis (ahem) of the issue, a customer is entitled to some respect and deference in the world of capitalism.  If the customer is always right, why are the customers, you included, so irate over the outcomes of so many of your MRC purchases!?  Could it be that you were hoodwinked, liberated from some of your money, even if for an attractive price, but in exchange for an execrable item where others offered on the market perform flawlessly?  Is it foolish to have to go back to Ford, Panasonic, Electrolux, or Sony, hat in hand, and request that your faulty item be exchanged for one that actually delivers the service that you had intended for yourself when you exchanged money for it?  I don't think so.  And I don't think it was foolish of people to purchase MRC decoders at the time they did prior to all the nause we read about on forums all across the hobby.  Some less than charitable personalities might say anyone who purchased a MRC decoder after 2007 might rank with the foolish, but I would argue that it would be the case, only possibly, if they were also active on forums such as this one where the sirens and alarms sounded.

Sorry, but I am going to side with all those who feel disappointed and used.  Athearn deserves full credit for all the good tooling and the variety of products they have marketed.  They have kept up, even advanced in many respects over their competitors.  But the one fly in the oinment, and it's a stinker, is the MRC decoder.  Walthers would have launched a replacement campaign....they have done so with gears and with traction tires on their smaller switchers when they began to get the requests.  Athearn, in my opinion, would generate a lot of good will if they would replace the decoders of those who ask for them.  Not everyone would.  And maybe it could be for a wholesale price, or a bit better even so that everyone comes out okay.  But they sold the defective items, and they should warrant them, even to the point of exchange.

Were you foolish to expect more?  I don't think so, Simon.

-Crandell

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Posted by simon1966 on Thursday, May 14, 2009 8:07 AM

Capt. Grimek
many of us chose Genesis for the excellent detail at the price pont while "gritting our teeth over the MRC decoders,

Capt. I think this sentence says it all.  The Genesis price point was good, and part of that surely was due to using lower cost electronics?  Had they used Tsunami from the get-go, the likelihood is that the price point would have been higher.  If I were in Athearn's shoes I would offer a nice pre-packaged upgrade kit with full instructions to allow existing owners to upgrade should they choose.  This should most certainly be charged for and would represent the difference in cost between cheap and nasty MRC sound and high quality Tsunami sound.

Personally, I am not invested in this, because I refused to purchase a loco with MRC sound pre-installed.  As of right now, I have one surviving MRC decoder on my layout.  The others I foolishly purchased and installed are now in a landfill somewhere.

 

 

Simon Modelling CB&Q and Wabash See my slowly evolving layout on my picturetrail site http://www.picturetrail.com/simontrains and our videos at http://www.youtube.com/user/MrCrispybake?feature=mhum

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Posted by pastorbob on Thursday, May 14, 2009 8:01 AM

Nice memo, and certainly realistic in today's business world.  Key in your memo is selling units knowing that there would be problems, instead of holding up for a new supplier.  I have a hard time believing anyone at Athearn did any heavy duty testing of the product.

I bought one early Genesis diesel with sound that didn't, I stripped out the sound and made it mute but operational.  I really don't get my  jollies from sound diesels anyway, but about 1 out of every 10 diesels on my layout have sound.

So, hearing, reading some early negative comments about the MRC/Athearn shortcomings, I simply bought the units without sound and installed my own decoders.  But I certainly wasn't dumb enough to just keep buying the faulty ones.

Bob

Bob Miller http://www.atsfmodelrailroads.com/
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Posted by BRAKIE on Thursday, May 14, 2009 5:22 AM

Then let's look closely at this.Again the MRC sound decoder works well in the DC mode..The problem was with DCC usage..Shouldn't MRC replace the decoders? After all MRC says they work..I know a guy that uses 'em with no problems-he just doesn't fool with the CV settings.Others rue the the day they bought the MRC decoders...Guys that use the MRC Sound decoders with DC has no problems.

 Then this type of review from  a leading and well trusted DCC dealer doesn't help the "freebie" replacement folk..

 

http://www.tonystrains.com/technews/mrc-snd-review.htm

Larry

Conductor.

Summerset Ry.


"Stay Alert, Don't get hurt  Safety First!"

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Posted by Capt. Grimek on Thursday, May 14, 2009 1:34 AM
Packer has hit the nail on the head. I don't know why everyone has seized only on the "free" thing. (That was mostly pie in the sky hopeful...) BUT I think that a reasonable (as in not gouging) upgrade path is the ethically right thing to do and a good business move on Athearn's part. The MRC decoders were known to be a defective product by thousands of people via the internet forums and clubs all over the U.S. and internationally. Athearn, whether or not they were tied to a contract with MRC, as far as I've been able to determine has never publicly acknowledged this defect and now that they are switching to a superior product/version, should fix this known problem for warantee holders if no one else. Sure, I and others chose to go with a Genesis (or Roundhouse) product because in order to have that locomotive (Big Boy for example) that was nicely detailed and otherwise a good runner, at all, due to it's price point, that was the only viable choice. Did I expect that i'd have to change out the decoder eventually? Yes. But if my product is still under warantee and upgrade paths at discounted pricing is VERY common with other products such as software, computer hardware, etc. I've seen this over and over again in the music recording gear market. Every time a new version is offered, that product is "supported" and you may upgrade at a cheaper than over the counter price. Not everyone knew what they were getting going in. Not everyone owns a computer and spends time in forums. Not everyone heard about the faulty decoder(s). In THIS case, I feel that Athearn's silence concerning the MRC decoder issue or at least it's non-responsiveness has cost them many tens of thousands of dollars in purchases from customers who WOULD have purchased a Genesis (or other) product from them except for the commonly known MRC defects. I believe that they would benefit more from the reputation that they stand behind these products and will benefit in increased sales far beyond what they'd cost to replace them. I'm really not asking for free (except MAYBE under an existing warantee) but an inexpensive upgrade path. Personally I think that after showing the company's response and their willingness to check out the complaints on the forum's search engine here and elsewhere was very positive and instead of encouraging them to right what many of us paying customers feel to be a wrong, we are shooting ourselves in the foot. Why should they bother at all if everyone is willing to let the issue go? By the way I don't think this is just a sound decoder issue but motor control also. If your $300+ locomotive runs away and goes crashing to the floor for "no" reason do you still think the company shouldn't have corrected the original issue when they knew about it, kept mum about it and now are releasing a superior version to correct what was something that should have been corrected previously? Maybe you guys have this kind of dough to waste, but it galls me. Not EVERYONE as stated knew what they were buying when they bought their locomotives. One poster above just said that. There is a thread showing how to replace the MRC in a Big Boy or Challenger somewhere in the search engine. It is NOT just a plug and go situation and not easily replaced by inexperienced hobbyists. Yes, to clarify, I EXPECT to have to mail in my locomotives, pay a REASONABLE, fee to receive an upgrade. If they can issue a new fancy pre weathered version of the Big Boy they certainly can issue an upgrade path to correct issues with their just prior model. Well, I guess you've just given the company every excuse/permission not to do the right thing by it's customers. I for one, no matter how much I like a Genesis locomotive (and there are a couple more I'd LIKE to buy) will not EVER buy, unless their current products are supported responsively. I know I'm not alone on this. Read the old threads on this and many other forums. As you all know from my many threads and posts, I'm a polite and reasonable guy. I don't think I've EVER ranted here before but no offer to fix the current product especially under warrantee with the Tsunamis when it can only increase consumer confidence in their products from here on out is wrong headed. My money would go to Broadway Limited, Bachmann and other companies who stand behind their products consistently. Again I know that I'm far from alone in this. Of course it wouldn't take too long to stall on a decision in order to wait out everyone's existing warantees either. I hope that won't be the case and Athearn will do the right thing whether in warantee or not. You may not agree, but I honestly think everything I've stated is reasonable and a win for the customer and a long term win for Athearn's consumer confidence. If Pro Tools/Digidesign and other big companies can do the upgrade path thing, I don't see why Athearn couldn't/shouldn't. Just sayin'...

Raised on the Erie Lackawanna Mainline- Supt. of the Black River Transfer & Terminal R.R.

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Posted by Packer on Wednesday, May 13, 2009 11:11 PM

BRAKIE
Then the few dishonest folk would claim they own a Genesis in order to get a free DCC/Sound decoder.

That was one of the reasons why Walthers quit giving out free P2K wheelsets.

I don't think free would really happen, it would cost Athearn alot even if the MRC decoders were sold for parts. If anything, maybe some fee associated with an upgrade to a Tsunami on a returned unit with MRC. That way, it'd be impossible for someone to lie about it to get free sound decoders; since they'd have to send in the unit for the swap. If the owner doesn't want to pay the upgrade fee, they would probably get a working MRC in it.

At least if Athearn does do an SD40-2 in the genesis line, it'll have Tsunami instead of MRC (needs an acronym based on the fact it's crap)

Vincent

Wants: 1. high-quality, sound equipped, SD40-2s, C636s, C30-7s, and F-units in BN. As for ones that don't cost an arm and a leg, that's out of the question....

2. An end to the limited-production and other crap that makes models harder to get and more expensive.

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Posted by TwinZephyr on Wednesday, May 13, 2009 9:51 PM

I agree with TexasZephyr and sparkyjay31.  Athearn should not be obligated to hand out Tsunami decoders at less than their cost.  However should they decide to do so then it would only be fair to include Roundhouse brand products.

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Posted by BRAKIE on Wednesday, May 13, 2009 9:51 PM

don7

When it was announced that the Genesis 4-6-2`s were being re-released under the Roundhouse brand name some of the owners of these earlier Genesis models immediately requested a trade in program. That idea fell on deaf ears, I would imagine the same for an exchange program for the MRC sound units.

 

I agree..I think its wrong to even think of a free upgrade...

That would cost Athearn thousands of dollars.

Then the few dishonest folk would claim they own a Genesis in order to get a free DCC/Sound decoder.

 

Recall that the MRC sound works quite well in the DC mode but,not in the DCC mode..

Larry

Conductor.

Summerset Ry.


"Stay Alert, Don't get hurt  Safety First!"

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Posted by don7 on Wednesday, May 13, 2009 9:37 PM

When it was announced that the Genesis 4-6-2`s were being re-released under the Roundhouse brand name some of the owners of these earlier Genesis models immediately requested a trade in program. That idea fell on deaf ears, I would imagine the same for an exchange program for the MRC sound units.

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