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Deterioration of Amtrak Service

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Posted by Deggesty on Thursday, November 8, 2018 3:00 PM

Johnny

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Posted by 54light15 on Thursday, November 8, 2018 2:13 PM

I was planning to take the Silver Meteor to Jacksonville this winter but I guess I'll fly, if these entries are anything to go by. Oh well. 

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Posted by runnerdude48 on Thursday, November 8, 2018 2:09 PM

NKP guy
"Who would ask for anytime more?"

I think the lyric goes "Who could ask for anything more?"

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Posted by NKP guy on Wednesday, November 7, 2018 3:25 PM

   I see today's #48 is now figured to be 2 hours late into NYP at 8:24 PM.

   Please try to imagine the people aboard this train, who have had nothing to eat since a lousy and cold boxed meal of dubious quality (let alone allow for much of a choice) about 8 hours earlier.  How "hangry" would you be upon arrival at NYP at 8:30 in the evening?

   I imagine these, my fellow countrymen and passengers, are invoking the Name of the Lord and taking an oath before the same, rather like Scarlett O"Hara, that " as God is my witness, I'll never take Amtrak again."

   As Balt has cogently pointed out, isn't is obvious that Mr. Propellerhead has been hired by the Amtrak board to kill the LD business, if not the whole she-bang?

   It's been said that an army marches on its stomach; why not  envision paying customers on a long distance train trip riding on their stomachs?  To take some liberties with a well-known lyric from Ira Gershwin, "Who would ask for anytime more?"

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Posted by Overmod on Wednesday, November 7, 2018 11:34 AM

oltmannd
"Pop, that's just a log on its side..."

No.  "Pop, why bother slicing off pieces and boring a hole just to make fire when driving when I can clearly see that plain old logs on their sides do the job just fine..."

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Posted by Dakguy201 on Wednesday, November 7, 2018 10:48 AM

CMStPnP

I have noticed a decline in maintenence on the sleepers but it predates Mr. Andersons arrival.   

The Septic Smell is caused because they are not emptying the retention tanks, I ran into that on the Texas Eagle once and asked the crew and I was told the train skipped the servicing for the latrines in San Antonio to make up time because it was late.   It stunk horribly all the way to St. Louis luckily my compartment was at the end of the car and I only faintly smelled it but those across from that restroom.........horrible.    No secret that Amtrak operational management is fairly stupid as a general rule with a few exceptions here and there.

 

In any business, managers get acceptable performance only in areas they measure or monitor.  Schedule departures can be monitored from Washington, adequate turn around maintenance not so much.

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Posted by oltmannd on Wednesday, November 7, 2018 9:01 AM

zugmann

 

BaltACD
Such is human nature - Nobody is ever as good as I pictured myself being! Damn kids don't know anything.

 

"Ugg invented wheel.  Ugg Junior stupid.  He never could have invented wheel!"

 

"Pop, that's just a log on it's side..."

 

 

-Don (Random stuff, mostly about trains - what else? http://blerfblog.blogspot.com/

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Posted by zugmann on Tuesday, November 6, 2018 1:07 PM

BaltACD
Such is human nature - Nobody is ever as good as I pictured myself being! Damn kids don't know anything.

"Ugg invented wheel.  Ugg Junior stupid.  He never could have invented wheel!"

  

The opinions expressed here represent my own and not those of my employer, any other railroad, company, or person.

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Posted by BaltACD on Tuesday, November 6, 2018 1:03 PM

zugmann
 
alphas
I know a few Amtrak employees who have retired in the lst 10 or so years and they gave me the impression they usually considered their replacements as not that dynamic. 

And the old guys that retired when they hired on thought they were no good either.  And the older guys that retired before those old guys hired on thought they were worthless as well. 

Been going on since the dawn of time.

Such is human nature - Nobody is ever as good as I pictured myself being!  Damn kids don't know anything.

Never too old to have a happy childhood!

              

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Posted by zugmann on Tuesday, November 6, 2018 11:19 AM

alphas
I know a few Amtrak employees who have retired in the lst 10 or so years and they gave me the impression they usually considered their replacements as not that dynamic.

And the old guys that retired when they hired on thought they were no good either.  And the older guys that retired before those old guys hired on thought they were worthless as well. 

Been going on since the dawn of time.

  

The opinions expressed here represent my own and not those of my employer, any other railroad, company, or person.

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Posted by alphas on Tuesday, November 6, 2018 12:13 AM

Amtrak's crrent problems probably have been some time in the making.    I know a few Amtrak employees who have retired in the lst 10 or so years and they gave me the impression they usually considered their replacements as not that dynamic.      

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Posted by CMStPnP on Monday, November 5, 2018 10:48 PM

I have noticed a decline in maintenence on the sleepers but it predates Mr. Andersons arrival.   

The Septic Smell is caused because they are not emptying the retention tanks, I ran into that on the Texas Eagle once and asked the crew and I was told the train skipped the servicing for the latrines in San Antonio to make up time because it was late.   It stunk horribly all the way to St. Louis luckily my compartment was at the end of the car and I only faintly smelled it but those across from that restroom.........horrible.    No secret that Amtrak operational management is fairly stupid as a general rule with a few exceptions here and there.

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Posted by skull-48 on Monday, November 5, 2018 3:54 PM

Unfortunately, these incidents are becoming less and less isolated.  People who take Amtrak for 4 hundred miles or more are looking for something different beyond larger than airline seats.  They want amenities and a positive experience, otherwise most will fly.  It's faster and often cheaper.  Mr. Anderson must think he's still running an airline.

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Posted by BaltACD on Monday, November 5, 2018 3:46 PM

As I have commented in another thread.  Anderson was not brought to Amtrak to improve and save it, he was brought to the position to kill Amtrak.  The death by thousands of cuts - cuts in service, cuts in personnel, cuts in maintenance, cuts in equipment, cuts in routes etc. etc. etc.

Never too old to have a happy childhood!

              

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Posted by northeaster on Monday, November 5, 2018 3:21 PM

My experiences are roughly parallel to those of Frank and we are probably about the same age. Our connecting train has been the Lake Shore from Syracuse/Chicago to points west. When the cold bag meals were first stared, we thought that it was obivious that no one in their right mind would eat that stuff while paying for sleeping accomodations and the "experiment" would shortly be over: not so. We have now been flying to Denver and are about to book another flight only because the train under the current management is untenable. Quite a sad state of affairs when the senior population which controls roughly 75% of the US disposable income and loves to travel is now being ignored as a market by a bunch of clowns who cannot read demographic tables. The lack of long term planning in infrastructure/transportation is unique to the US as it takes a back seat to immediate gratfication and or profit or lower cost. The public be damned.

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Deterioration of Amtrak Service
Posted by frank on Monday, November 5, 2018 11:20 AM

I am in my late 70s and have been partial to passenger trains since I was born.  Growing up, my parents didn't own a car nor had driver licenses.  We went everywhere by train.  Since I traveled so often by train, I received my own system pass on the PRR when I was 12.  Usually, my wife and I take three to four long distance Amtrak trips annually.  Since we live several hours west of Washington, DC, this means taking the Capitol Limited to Chicago.  Because we are in our late 70s, we have been travelling in the sleepers.  With Amtrak eliminating senior discounts for sleepers, I have been spending more money for our tickets or using more reward points.  Last year, I was suprised when I was on the Amtrak webpage and the points for a westcoast trip went up 15,000 points.  I talked to the Amtrak Guest Rewards and was advised the the higher points for the trip I was planning wouldn't go lower.  I waited three days and was able to book the trip for the original lower points.  On our January trip to California, we founld trash in our sleeper waste basket and the night light didn't work.  Also, the heater controls for the room weren't working.  In July, we went on Amtrak to Colorado. At Cumberland, the Conductor walked up to us to check our tickets.  His tie was loose with the knot hanging just above his belt buckel.  Also, some of the buttons on his shirt weren't fastened.  Amtrak didn't have the box meal that we requested.  While neither my wife or I are fussy eaters, we ended up throwing away about half of our meal.  For breakfast the next morning, we were not able to get any milk to drink.  On the California Zephyr, the sleeping car attendant locked the upper bathroom door when he went to bed so we were not able to use this restrooms until he unlocked it around 6:30 AM the following morning.  We had to use the restrooms on the lower level multiple times during the trip and it created additional pain in her right knee and my left hip having to use the stairway.  Also, the sleeper were were in was extremely rough riding and was bouncing us around so much that neither of us were able to get a good nights sleep.  On the trip to Denver, we had to wait over 30 minutes for our breakfast meal to be served.  On the return trip, we ate less than 50% of the boxed meal we received for dinner on the Capitol Limited.  My wife and I felt like the coach passengers, eventhough they had to pay for their food, were being fed better than the sleeping passengers.  Our next trip was to Seattle in September.  Again, we didn't enjoy the boxed meals we received on the Capitol Limited.  On the Empire Builder, we started to get sick from the septic smell from the upstairs restroom.  Fortunately, the sleeping car attendent was able to move us to another car along with some of the other sleeping car passengers.  Since Amtrak has stopped issuing timetables and route guides, it is harder for us to figure out were the train is and how late it is running. On our Denver trip, Amtrak's app on our cell phone didn't have any projected times for the trains arrival at Denver.  After our January, 2019 trip to California, my wife and I have decided to make adjustments in our travel plans to minimize trips on Amtrak.  Also, I have switched to another credit card since the Amtrak rewards card doesn't provide the rewards benefits that it use to provide.  Earlier this year, a friend of ours took an Amtrak Vacation to the National Parks.  On one leg of her trip, the dining car was taken out of service and the sleeping car passengers were treated to pizza.  After four months, Amtrak finially reimbursed her some money since they were unable to provide proper meals on this leg of her Amtrak trip.  

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