Scientific Toys - great support

[Anonymous]

Just had to share this story.

During the summer I picked up a couple of used Scientific G scale battery operated RC trains off Craigslist to give to some grandkids in the family at our holiday party this year.  I got G scale so they could run them on my layout before taking them home.

One headlight was out, so I managed to get to it, found it was an incandescent bulb, but didn't know the rating so wasn't sure what to replace it with.  I put an LED in but meanwhile contacted someone in the U.S who distributes them to see if I could get a replacement bulb.  I was told to send an Emal to China.  Given these trains only sell for $39 new I didn't hold out much hope.

Amazingly, I got a reply asking for my mailing address, and a few days later 3 new bulbs arrived by priority mail, at no charge. 

Now that is fantastic support.

Bob    

 

[spookytown rr]

I would think that Scientic is a more mass marketed brand than usa, aristo, and lgb, I mean whens the last time you went to a food supermarket and bought a lgb set for $40 ??  Nice to know that they did that, bought an ertl set (made by Scientific) for my 7 year old to run outside this winter.  Wonder if I can get them to send me a volume control for that loco, man it's loud

 

[Anonymous]

You're sure right about the loudness.  I couldn't wait for the grandkids to take them home.  I suspect a volume control wouldn't be hard to add but the odds are the kid's parents will tire soon at the cost of keeping them in batteries.

[Anonymous]

BTW, if you're serious about reducing the sound, it might be just as easy to muffle the speaker.  Incidentally, you may have figured this out, but the trick to getting them apart is a screw on the front of the boiler that is hidden by the sticker with the loco number.

[REI]

It's good to know that Scientific Toys helped you out with your problem. It makes me feel good because I have two Scientific engines in my roster and one of them is kitbashed. So if I might have a problem I could contact them.