If you have not done so, I would suggest reading Mr. Frailey's recent blog on Hunter Harrison. After a few days with CP, the man is out there on the line, finding out where the problems are and applying fixes on the spot.
In contrast it took a company wide committee at Amtrak to discover the cause of dirty carpets on the Cardinal was coal dust on platforms in West Virginia and order power washers to enable the stations to correct the problem.
Having the skills to milk the federal cow is an important leadership qualification at Amtrak, but efficiently and effectively managing the operation should be also.
One place David Gunn may be found is answering questions for Fred Frailey. I assume that you have read his comments about Joe Boardman in the August Trains. They are not entirely complementary.
Our community is FREE to join. To participate you must either login or register for an account.