I was unable to log-in for about a week or so earlier this month... I e-mailed 3 times and tried several things to get in. All it would do was let me type in my ID and Password, but then nothing happened except I'd be back to the home screen and not logged-in.
I would try to get in at least twice a day and one day, about noon, I was able to log-in.
I assume there was some update or hardware change that broke the database and it took a while to get it fixed.
Semper Vaporo
Pkgs.
On or about 12/5 I was not able to log in to the Forum. Contacted CS the following Monday - nice conversation - no success. Mentioned that the Server had been moveed from Florida to Texas. E-mailed CS - did not get a response until about 10 days after I was alble to log in. The Wednesday following Monday I got CS on the phone again - together we walked through deleting cookies and various other 'magic' that was supposed to work - It Didn't. Next day loged in without issue. WTF????????? All in all I was 'locked out' for about 10 days.
Never too old to have a happy childhood!
On 12/14/2018 I found my TRAINS Account was 'inoperable'.
On Saturday AM; I e-mailed the C/S, and later called them.
Got the usual response; 'All is well!, temporary problem, and it will be OK in a short time'.[ SUUUURRREEEE!]
We've all gotten similar responses from the C/S, when faced with a performance issue in the past.
Anyway, I kept trying, I finally got a live person! After a BRIEF CONVERSATION, SHE was ubnable to make anything work, but she advised that Clambake was aware of the problem, and working on it ! All would be well, as soon as they were able to get their NEW Call Center on line. All would be Well! I had to ask her [ Her accent was definitely TEXAN, and nowhere near a Wisconsin one; where were they located? Her response was East Tex!]
I was very glad that she had not responded, on a raft in Bangladesh ! Oh, Well, New Year, and hopefully, all, will be well !
My point to this post: If I had had this problem....I'd bet that I was not alone, and other's as well, had had similar issues. Another NEW YEAR, and the IT and Sales Grimlins were at work, one mo' time.
I was pleased to note that when I had checked in this morning [12/29/2018]; I was pleased to get the macro to update my account, and change my password... I also saw that they had maintiained my previous start date, and count...
Those were cretainly better than some of the previous IT Upgrades.
So my question is: Was anyone else effected, and how long were they shut down? Enquiring minds, etc!
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