My mistake, it is EDGE. I'll try your suggestions and see what happens.
Thanks!
Flintlock76 I don't have any problems logging on with Excel, it just doesn't "stick."
Cookie management. It's particularly bad in those spreadsheet programs
(I assume you meant Microsoft EDGE. Check to see that you don't have too much 'tracking protection' turned on; I suspect Microsoft is reacting to what it considers the wrong kind of tracking cookie from Kalmbach and automatically restricting or removing it when you end each session. Ah, for the good old days of Internet Exploiter!)
As I use Firefox and wouldn't let Chrome near a computer of mine with even a 10-foot Czech, I can't advise a more specific answer (other than to try Firefox...)
The strange thing is, if I go on the website using Google I'm logged on (I'm NOT logging off again!) but if I use Microsoft Excel I have to log on each time. I don't have any problems logging on with Excel, it just doesn't "stick."
Since I use Google most of the time anyway it's no big deal, but it is strange.
For me, this website has moved from being the most difficult to use to being the easiest. I log in automatically when using the same computer, even in the restrictive-internet Yeshiva (still cannot get Imgur, preventing picture posting there, ditto some larg-file posted photos don't show), and when I use another computer at a wi-fi locaton, no problem loggin in. Congratulations Klambach. Worth the interem problems. And hearfelt thanks.
I wish addrssing my own mailboxes on boith Yahoo and gmail would be so simple always. Someetimes it is, sometimes difficulties can be overcme, somtimes I have to wait to reload Firefox at a wi-fi location or just log in there.
Anyone gutsy enough to use Princess Luna as an avatar has nothing to be sorry about!
MiningmanExcellent Mr. seppburgh2! Welcome back. Wonder how many others are lost in the wilderness.
Sorry. I'm still here.
It's been fun. But it isn't much fun anymore. Signing off for now.
The opinions expressed here represent my own and not those of my employer, any other railroad, company, or person.t fun any
Excellent Mr. seppburgh2! Welcome back. Wonder how many others are lost in the wilderness.
Kalmbach should post a sticky thread with the correct new link. It's an easy fix but you can't fix what you don't know about. The old non functional log in links are everywhere on the sites. Hope others find this.
Called 3 days, on hold long time, finally used call back option but never got the call. Think they are swamped.
Same problem here. Lost access after the new year and no amount of password resets worked. Logged a ticket on CS, no respone, no fix. Was reading the post here and by auto-magic (a technical team from 35+ years in corporate IT) I logged on without any issue!
I'm blushing Wayne. Thank you.
...sounds as if you know well how to handle a head cold.
Whenever I get to go Stateside bourbon just fits .. tastes better and richer and more meaningful on its home turf.
Well HOT DAMN! Looks who's back!
And thank goodness for that, the place ain't been the same without you!
Pardon the language, I'm fighting a head cold. A dose of Vicks DayQuil and two shots of Makers Mark 112 proof bourbon. Got a little bit of a buzz on.
You bet Overmod! Functionality restored.
blue streak 1more SNAFU. This site has a 404 message whenever try to link to contact trains with reader tip or any other contact link.
As of late this morning
http://trn.trains.com/magazine/contact
came up properly, and a quick random check of some of the links there had them all resolving to content.
The 'Customer Service Center' is still expecting subscriber credentials before allowing you to contact anyone at customer service; I am not sure the old 'default' customer service URL maps through to the new folks in Texas. Hopefully this will be resolved within the next days or weeks. I find it a good sign that functionality is returning when it has been reported to Kalmbach as crippled.
Flintlock76 You guys are "lucky," and I use the the advisedly. I had a computer and e-mail change and had to start all over again. The story's on my Profile. Groan.
You guys are "lucky," and I use the the advisedly. I had a computer and e-mail change and had to start all over again. The story's on my Profile.
Groan.
Wayne,
I'm curious as to how long it took for you to get out of moderation.
The "Flintlock76" is close enough to your old user name that at first I didn't realize it was a new name - that dawned on me when reading STCO's reply to you on another thread.
- Erik
I got caught in the trap when changing my email address for my account, got the subcriber access to the News Wire without much trouble, but the forum software said I needed to create a new screen name - it blocked trying to use my old screen name and even then dumped me out on an error for the last four weeks when trying to create a new screen name. Finally worked today.
- Erik (formerly "erikem")
Uh-huh. Just got a "404" when I tried to read the "Newswire" Amtrak tunnel story.
I can wait.
more SNAFU. This site has a 404 message whenever try to link to contact trains with reader tip or any other contact link.
Wondered where you got off to.
After 3 weeks or so of getting 'an error occurred during logon' message, I finally emailed their support desk and discovered today that I now get a 'credentials' error. I figured they changed my password, so I tried to change it back. Unfortunately, under the current version of Firefox, the 'click here' to reset your password did nothing. I had to go to Internet Explorer and reset my password. Now all's well.
Finally, I can reply to various threads such as this one. And with Firefox, too!
rrbrewer Was having the same non log in issues, I removed four "trains" cookies and it now works fine. Windows 7 with Firefox
Was having the same non log in issues, I removed four "trains" cookies and it now works fine. Windows 7 with Firefox
My PC is the same, and my phone is Android with Chrome. Same results on both.
Couldn't login for about a week in December, well before Christmas. No issues since then. Clearing cookies/history did nothing for me.
I didn't do anything, just was magically able to log in again one day.
Amen to the bit about this being far from the first Kalmbach IT rodeo!
Greetings from Alberta
-an Articulate Malcontent
They must have everything working again, first time able to log in in about a month without issues, at least on my phone.........
Randy Vos
"Ever have one of those days where you couldn't hit the ground with your hat??" - Waylon Jennings
"May the Lord take a liking to you and blow you up, real good" - SCTV
Overmod Apparently Jones1945 did the 'magic' thing that fixed the problem for many of us, as he contacted a live person named "Penny" who said she would look into the specific problem, and was able to log in shortly thereafter. I was able to log in using a telephone at that same time, although I had to clear cookies on a Mac browser a day or two later to get on from one of my computers. (I did not experiment to see which cookie(s) of the many Kalmbach sets was the culprit)
Apparently Jones1945 did the 'magic' thing that fixed the problem for many of us, as he contacted a live person named "Penny" who said she would look into the specific problem, and was able to log in shortly thereafter. I was able to log in using a telephone at that same time, although I had to clear cookies on a Mac browser a day or two later to get on from one of my computers. (I did not experiment to see which cookie(s) of the many Kalmbach sets was the culprit)
Thanks, Overmod. I am very lucky that I found Penny to follow up the log-in-glitch. I believe many forum members also contacted them for this problem. I wish transparency of Kalmbach will be further increased if such technical difficulties happen again, so people won't need to keep trying to log in or waiting in vain.
Jones 3D Modeling Club https://www.youtube.com/Jones3DModelingClub
I am remembering when McDonalds came out with the Quarter Pounder Hamburger. I went into the Oakbrook Terrace Micky D's and ordered one. Young man brought it to the counter, Got seated and bit into it. It bled. Took it back. Told YM that it was RAW. He told me, "Can't be, it done by computer!' I ask for a senior staffer, and got the same answer. Asked for manager. He came, saw, and then said "Sorry, we will bring you a new one shortly". And then he turned and dumped about six QP's into the garbage. Computers are dependent on the programers and the data. Boeing and Airlines had problems with 737 MAX's when a bad sensor thinks the plane is about to stall and forces the planes nose down. Over a hondred people died. When computers work, they are great but they (and we) are at mercy of those respomsible for the programs and inputs. At least No one died when the Train's computers messed up.
Maybe I am privileged? I had no trouble logging in to read posts and the News; I was unable to comment on the News, and when I wanted to respond to someone else's post I had to log in each time. Customer Service told me to delete my cookies--which I did with the help of my son, and have not had to log in again yet. Did IT have its hand in my cookie jar, stirring them around and riling them?
Johnny
Euclid I had the same problem of not being able to log in for a week. It would take the sign-in, but the forum page was still requesting log in, and it would not let me post. I called customer service and they walked me through deleting un-needed files, but that did not solve the problem. Then they told me they were having a recognition problem with the program and hoped to have it fixed in a day or so. About 1-2 days later, the problem had disappeared and it accepted my log-in.
I had the same problem of not being able to log in for a week. It would take the sign-in, but the forum page was still requesting log in, and it would not let me post. I called customer service and they walked me through deleting un-needed files, but that did not solve the problem. Then they told me they were having a recognition problem with the program and hoped to have it fixed in a day or so. About 1-2 days later, the problem had disappeared and it accepted my log-in.
I had suspected that I was not the only one to experience problems. I had experienced the problem with the sign-on screen, as well. Sign-in was accepted, and then, nada; back to the sign-in with the added message to contact C/S.
Calling C/S was no real help, the clerks were probably just reading a list of things to burn-time for the caller(?). "...Change browser, try multiple browsers, clear out cookies, turn it off/turn it back on [Reboot] etc..."
They were very nice, but after a couple of seconds, you felt like their hands were tied. Give the caller a glimmer of hope, and then move on. [Call back, in a couple of days when they are not taking calls?] It seems that the subscribers have lost anywhere from a couple of days to something around a week(?). While the 'Change' was being made(?)
The hard core posters, just took the snafu in stride; after all, for most it was not their first rodeo.
I had similar issues for quite a while. My wife (the family I.T. specialist) re-set the password and now all is well. I am welcomed back to any of the magazines and never have to login to make comments, start a new topic etc.
We've covered this 'anomaly' in a number of other threads, here and on the Classic Trains forum.
Part of the fun involved cutover to the new customer-service providers; one notable problem was that the online 'customer service' for the Web and forum concerns -- which largely involves nonsubscribers -- required valid subscription information to proceed. It took some time and care to find a workaround that would actually access current customer service.
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