bearman,
Yesterday was a holiday for some folks and businesses (MLK Day). And sometimes theses business are getting ready for or just got back from train shows on the weekend. Give them another day to get back to you then call again.
Tom
https://tstage9.wixsite.com/nyc-modeling
Time...It marches on...without ever turning around to see if anyone is even keeping in step.
Personally I think you are being overly melodramatic by using the word "astounded". I can't tell you how many times I have not been called back by a whole host of businesses, including MBK, Home Depot, umpteen contractors we are trying to get cost estimates from.
Edit: LOL, good point Tom. Could be MBK was closed or short staffed on the holiday.
Rio Grande. The Action Road - Focus 1977-1983
I got in touch with both Modeltrainstuff and NCE yesterday with what I believe is a basic question about an NCE product and in both cases I was going to get a call back and I was never called back. I am astounded at what appears to be poor customer service from two supposedly venerated sellers in the hobby.
Bear "It's all about having fun."