Hi Guys n' gals,
In an age where reasonably priced/ made in America products AND great customer service are so rare, I wanted to give a thank you/ 'shout out' to Rick Rideout of Rix Products Inc.
I needed to replace some kit parts from an "Early Highway Overpass" and he sent them out VERY quickly after a nice (but brief-he's very busy!) telephone conversation.
I was in one of those "layout moments" where not being able to complete a scenic element held up planning and building the remainder of that scene as I had to see it in place and take measurements, so the great customer service and assistance was doubly appreciated so that I can proceed.
I've been a fan of Rick's layout for many years and I had to admit to him that I was having a bit of a "groupie moment" just having a conversation with him.
If you're looking for products made here, that are backed by the highest quality customer service and made by a railroad modeler RIX fits the bill.
If you're not familiar with Rick's layout he has some (more) recent pics on his website and Allen Keller made a video/DVD of his layout in the early '90s and still available through Mr. Keller and others.
I'll definitely be giving Rix more business through his site or other dealers (m.b. Klein among them).
I like to give my meager dollars to great people, especially if they are modelers themselves as I'm sure do we all. Rix (a family business) is one of them.
Cheers, Jim
Jim
Raised on the Erie Lackawanna Mainline- Supt. of the Black River Transfer & Terminal R.R.
I, too, had a very satisfactory dealing with Rick. And look forward to doing my best to support his business.
Ed
Thats sure is a lot of RRRRRs. A tong twister for sure.
Rick, Rickety, Rickster, Ricketering, RickRock, the Rick of RIX products. OMG!
Michael
CEO- Mile-HI-RailroadPrototype: D&RGW Moffat Line 1989
Motley Thats sure is a lot of RRRRRs. A tong twister for sure. Rick, Rickety, Rickster, Ricketering, RickRock, the Rick of RIX products. OMG!
Michael,
How many times,do you think,you can say that? But faster.
I will admit though, never had a problem with them.
Cheers,
Frank
I have never had the need to contact them but I will surely second the motion as to the value of their products. In addition to the Rix line itself, there is also Pikestuff -- and I think too many modelers overlook their Smalltown USA structures which offer a nice variety.
I particularly like the machine shop in their Pikestuff line-- an older prototype than many of the Pikestuff structures and hence possible to overlook, but it is about as promising for kitbashing purposes as as the old Mt Vernon Mfg was for the late Art Curren. And don't forget the clever utility pole crossarms cast in clear or translucent green plastic, so you have perfect insulators if you simply paint the "wood" part.
Their concrete block walls are another overlooked item in the Rix/Pikestuff line. Indeed there are a number of items they offer of the "why doesn't someone make ...." variety. Very clever stuff. And made in the US of A. And reasonably and fairly priced.
Dave Nelson
Good to know they're a family-run business made in the U.S.A. I have built two of the Rix highway bridges on my layout (one is almost 3' long), and several different types of silo's. I can personally vouch for the quality and value of their product line.
Mine doesn't move.......it's at the station!!!
One of (the main) reasons Rick has so many unique and useful products is that, at least originally he manufactured multiple copies of something he wanted or needed for his own layout and wasn't then available.
He talked about that in his Keller video back in '92 or so. He then made them available to others, starting his business. His Dad helped him to purchase injection molding equipment. Check out his site. There's some history there and some layout pics.
He's got good stuff. I just wish he's start making his twin coil switch machines again.
I have not needed customer service form them,so good to know. I AM, however, aware of and posses a few of their products.
And for those who DON'T know:
they have a large line of buildings and "parts"- windows, doors, Roof vents, etc. Among other things
Here is a few pages of their stuff, have a gander:
http://www.wholesaletrains.com/Search2.asp?Search=Rix&scale=HO&Submit2=++Search++&dmx_botcheck_Srch2=360962713&offset=0
-G .
Just my thoughts, ideas, opinions and experiences. Others may vary.
HO and N Scale.
After long and careful thought, they have convinced me. I have come to the conclusion that they are right. The aliens did it.
galaxy I have not needed customer service form them,so good to know. I AM, however, aware of and posses a few of their products. And for those who DON'T know: they have a large line of buildings and "parts"- windows, doors, Roof vents, etc. Among other things Here is a few pages of their stuff, have a gander: http://www.wholesaletrains.com/Search2.asp?Search=Rix&scale=HO&Submit2=++Search++&dmx_botcheck_Srch2=360962713&offset=0
G,
Should be clickable,now.
Edit: sorry,can't get it to work
Edit: NOPE.
http://www.rixproducts.com/model_railroad_kits.htm
This should get you where you want to go.
The uncoupling tool works better these days, fewer metal handrails on engines and cabooses to affect operation.
Mike WSOR engineer | HO scale since 1988 | Visit our club www.WCGandyDancers.com