Trains.com

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Cornerstone Series kits and missing parts

3335 views
8 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    January 2006
  • From: Manitou, Okla
  • 1,630 posts
Cornerstone Series kits and missing parts
Posted by mikesmowers on Friday, December 21, 2007 9:34 AM

  I just got 2 kits, both Cornerstone, one Merchants Row I and Western Ave. Fire Station.

  I opened the boxes, which was sealed in plastic and found that there are some missing parts in each kit. What can I do (if anything)?  Thanks.      Mike
 

Modeling Trains Is Not A Matter Of Life Or Death, It Is Much More Important Than That!!
  • Member since
    December 2004
  • From: Bedford, MA, USA
  • 20,583 posts
Posted by MisterBeasley on Friday, December 21, 2007 9:53 AM
Yeah, that's their policy.  My P2K Mather box car kits came with a note in the instructions which said to contact them if there was a problem.  They even indicated that they'd replace parts if I broke them while building the kit.  They want you to end up with a nice model.

It takes an iron man to play with a toy iron horse. 

  • Member since
    June 2004
  • From: Orig: Tyler Texas. Lived in seven countries, now live in Sundown, Louisiana
  • 25,640 posts
Posted by jeffrey-wimberly on Friday, December 21, 2007 9:53 AM

 TA462 wrote:
Send Walthers an email and they will send you the missing parts.  I had the same problem last month and had the part in my hand a week after I emailed them. 

Sign - Ditto [#ditto]I did the same thing with a backwoods engine shed. No doors and some windows gone.

Running Bear, Sundown, Louisiana
          Joined June, 2004

Dr. Frankendiesel aka Scott Running Bear
Space Mouse for president!
15 year veteran fire fighter
Collector of Apple //e's
Running Bear Enterprises
History Channel Club life member.
beatus homo qui invenit sapientiam


  • Member since
    August 2007
  • From: Maryland
  • 178 posts
Posted by mikebo on Friday, December 21, 2007 1:37 PM
Walthers is very responsive, they will get the parts to in a week or two. I had a broken handrail on my turntable. They got it to me pretty fast. You can use the email link on their website.
Mike Modeling Maryland Railroads in the 60's (plus or minus a few years)
  • Member since
    February 2004
  • From: Boston
  • 2,226 posts
Posted by Budliner on Friday, December 21, 2007 2:12 PM

hmm another reason we pay a tad bit more for the walthers kit's

good to know, thanks for posting.

 

K

  • Member since
    December 2002
  • 1,511 posts
Posted by pastorbob on Friday, December 21, 2007 5:05 PM

I have been building and bashing Walthers buildings for many moons and I don't believe I have ever been short a part.  I had parts that didn't fit very well, or required some work, but not missing.  Haven't build one in the last year, is this a new thing with missing parts?

Bob

Bob Miller http://www.atsfmodelrailroads.com/
  • Member since
    July 2006
  • From: Farmington Hills, Michigan
  • 37 posts
Posted by billybob757 on Friday, December 21, 2007 6:03 PM

I found the retired market at a train show which was factory sealed and found discovered one wall section was missing.  I called Walthers and within three days had the missing wall section. 

 Both myself and my wife have been dealing with Walthers for a few years and have not had bad service.  

 Bill

  • Member since
    September 2003
  • From: sherman,tx
  • 492 posts
Posted by tjsmrinfo on Friday, December 21, 2007 10:39 PM

anytime i had missing broken parts they wanted $5 for the part(s) or $10 for  a loc shell

 

tom 

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Search the Community

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Model Railroader Newsletter See all
Sign up for our FREE e-newsletter and get model railroad news in your inbox!