Cornerstone Series kits and missing parts

[tjsmrinfo]

anytime i had missing broken parts they wanted $5 for the part(s) or $10 for  a loc shell

 

tom 

[billybob757]

I found the retired market at a train show which was factory sealed and found discovered one wall section was missing.  I called Walthers and within three days had the missing wall section. 

 Both myself and my wife have been dealing with Walthers for a few years and have not had bad service.  

 Bill

[pastorbob]

I have been building and bashing Walthers buildings for many moons and I don't believe I have ever been short a part.  I had parts that didn't fit very well, or required some work, but not missing.  Haven't build one in the last year, is this a new thing with missing parts?

Bob

[Budliner]

hmm another reason we pay a tad bit more for the walthers kit's

good to know, thanks for posting.

 

K

[mikebo]

Walthers is very responsive, they will get the parts to in a week or two. I had a broken handrail on my turntable. They got it to me pretty fast. You can use the email link on their website.

[jeffrey-wimberly]

Send Walthers an email and they will send you the missing parts.  I had the same problem last month and had the part in my hand a week after I emailed them. 

I did the same thing with a backwoods engine shed. No doors and some windows gone.

[MisterBeasley]

Yeah, that's their policy.  My P2K Mather box car kits came with a note in the instructions which said to contact them if there was a problem.  They even indicated that they'd replace parts if I broke them while building the kit.  They want you to end up with a nice model.

[mikesmowers]

  I just got 2 kits, both Cornerstone, one Merchants Row I and Western Ave. Fire Station.

  I opened the boxes, which was sealed in plastic and found that there are some missing parts in each kit. What can I do (if anything)?  Thanks.      Mike