Amtrak.com

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  • Member since
    February, 2016
  • 570 posts
Amtrak.com
Posted by JPS1 on Wednesday, October 11, 2017 4:05 PM

Amtrak.com has a new look.  Check it out; let us know what you think.

Better check it out with Internet Explorer (IE).  Or at least not with Google Chrome!  I was able to get most of the information I wanted using IE, but when I accessed the site with Chrome, my preferred browser, only train booking and status check were working.

Apparently the new website is a work-in-progress.  One would like to think that Amtrak would have tested the revised application on the internet's major browsers before releasing it last Sunday. 

Rio Grande Valley, CFI,CFII

  • Member since
    December, 2007
  • From: Georgia USA SW of Atlanta
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Posted by blue streak 1 on Wednesday, October 11, 2017 5:58 PM

Any chance Amtrak used same IT company that Trains uses ?  Certain similar problems .  Including spell check for stations ?

  • Member since
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  • From: At the Crossroads of the West
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Posted by Deggesty on Wednesday, October 11, 2017 6:54 PM

I wonder what was wrong with the previous version; I had no problem finding the information that I wanted. Now, I have to learn a new system.

Johnny

  • Member since
    February, 2016
  • 570 posts
Posted by JPS1 on Wednesday, October 11, 2017 8:02 PM

blue streak 1

Any chance Amtrak used same IT company that Trains uses ?  Certain similar problems .  Including spell check for stations ? 

According to Amtrak's 2016 financials, as well as an IG audit report of Amtrak's IT function, the company's reservation system is hosted by IBM at two locations.  Presumably the web-page was developed and is managed by a third party developer. 

Rio Grande Valley, CFI,CFII

  • Member since
    August, 2006
  • From: Matthews NC
  • 192 posts
Posted by matthewsaggie on Wednesday, October 11, 2017 10:53 PM

Firefox didn't work yesterday. Haven't tried it today.

  • Member since
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  • From: At the Crossroads of the West
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Posted by Deggesty on Wednesday, October 11, 2017 11:06 PM

I find the new system much more difficult to work with than the previous system. If you want to make any change in a particular inquiry, you have to go back to the beginning rather simply make the change.

Johnny

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