Trains.com

Delta AIrlines and refusal to support intermodal routings

4330 views
40 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    October 2014
  • 1,644 posts
Posted by Wizlish on Monday, March 30, 2015 2:33 PM

northeaster
daveklepper, was the night boat NYC to Boston owned by the railroad? Intermodal travel was alive and well at that time.

Be the famed Fall River Line, wouldn't it?  (Shut down in 1937)

Part of the New Haven (when they took over the Old Colony - 1893?)

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Monday, March 30, 2015 2:15 PM

Auto train corp also sponsored witk wdw, old Walt loved his trains.

  • Member since
    November 2009
  • 422 posts
Posted by Dragoman on Monday, March 30, 2015 1:23 PM
Well, just to circle back around to railroad themes, how about Santa Fe sponsoring Disneyland's railroads, from steam to Viewliner (an Aerotrain look-alike) to the monorail!
  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Monday, March 30, 2015 12:42 PM

Who could forget eastern " the wings of man"...sponsored a ride at then recently opened Walt Disney world theme park in Orlando.

  • Member since
    May 2010
  • 189 posts
Posted by northeaster on Monday, March 30, 2015 11:02 AM

daveklepper, was the night boat NYC to Boston owned by the railroad? Intermodal travel was alive and well at that time.

  • Member since
    June 2002
  • 20,026 posts
Posted by daveklepper on Monday, March 30, 2015 4:28 AM

When I was five, I was with my parents on the night boat between New York and Boston  -  and return.   Including dinner each way.   Boston and Maine open-plaform consist with steam, Boston - Plymouth, NH and return.  Summer, 1937.   Ah memeories!

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Monday, March 30, 2015 2:42 AM

ROBERT WILLISON

I again don't see how these threads pertain to inter modalism, seem to me just a discussion on ff miles.  In any event, we all just need to get along.

Well we had to diverge off on a tangent because I had to explain how business travel is different on the airlines because of  an earlier poster challenging me on everything I said.   Things have changed a lot since 9-11.   I know how it was before my first airline trip was at age 7 on a Eastern Airlines "Whisperjet",  Chicago to Miami.......think that was 1972.

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 11:28 PM

I again don't see how these threads pertain to inter modalism, seem to me just a discussion on ff miles.  In any event, we all just need to get along.

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 11:11 PM

I understand the process, I have been on both ends of it. He was the one to use the word bounce, could have put it in a little less arrogant form. 

Like I said, I been on stand by, and was lucky enough for a passenger to accept a voucher, and I have been in the position where I could burn some time and accept a voucher and took a later flight.

Please accept my apology in advance if any one thinks this a snarky remark, I just read what was said and came to my own conclusions. No need to talk down to any one on this forum.

  • Member since
    July 2006
  • 9,610 posts
Posted by schlimm on Sunday, March 29, 2015 9:42 PM

ROBERT WILLISON

I never seen an airline bounce a ticketed passenger to fullfill a stand by passenger needs. They often entice passengers with vouchers for future  travel, food coupons, First class tickets on a later flight and/ or a night in a local hotel.

 

 
As you apparently misread or misunderstood his post, MILW said: "American would have used my FF status to bounce another passenger (actually get them to volunteer) on a later flight out the same day by offerring travel vouchers to the other passenger."  

C&NW, CA&E, MILW, CGW and IC fan

  • Member since
    December 2009
  • 1,751 posts
Posted by dakotafred on Sunday, March 29, 2015 8:31 PM

Thanks for the details, Milw. You are a big-time biz traveler for sure, and I understand that I am only on the sidelines reviewing the arrangements. I do feel wistful when I look at the biz travel that was possible in the old days.

My father, for instance, had his choice of a plane, train or NIGHT BOAT when he went between Cleveland and Detroit! (He used all three at one time or another.)

  • Member since
    December 2007
  • From: Georgia USA SW of Atlanta
  • 11,836 posts
Posted by blue streak 1 on Sunday, March 29, 2015 8:06 PM

May have been a shortage of crew but getting any airline to admit same is difficult.

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 7:45 PM

So can you can explain how the process works for us less in formed. How does a delta gate or service rep book on other carriers or have access to other carriers reservation systems?

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 7:20 PM

One airport travel tip.   If you guys can afford $100 buy the TSA Pre-Check frequent traveler security deal.    Saves tons of time at O'Hare and other busy airports, they give you a 9 digit code and you enter it in your airline profile and you can bypass most of the security nonsense of the TSA.    I have not removed my shoes or coat or laptop from my bag in almost a year.    It's $100 for 5 years and the nine digit code gets your boarding pass to read PRE-CHCK.....which gets you to the gate 25-45 min sooner during rush hours.

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 7:13 PM

dakotafred

I do gotta say, Milw, especially since you had the leisure to do Amtrak Rochester to Chicago as your backup: This whole unhappy episode could have been avoided if you had booked Amtrak to start!Smile

And what is a good railroad fan doing with all those frequent-flyer miles to begin with?

Well if it was liesure travel I would have.

Here are the restrictions to business travel in the case of my current employer, this is different from employer to employer as well.

1. Have to use the approved travel agency and they book the flights.   The ticket is charged to a Corporate Direct Bill account and hence a gate agent cannot issue a refund to the traveling passenger, I have to rebook via travel agency to get the refund.    The gate agent can only reroute or issue a travel credit for future travel which is applied the next time I travel.    Most employers charge to my credit card and so I do not have the restriction on refunds as I do with this employer.    In the case of IBM they lock the reservation completely and only American Express can change it.......airline is locked out of changes unless the travel agency unlocks it for them.    Not with IBM anymore, so happy that nonsense is over.

2.  The travel agency searches for the lowest available airfare per the contract with the employer and they typically select an Airline unless travel is between Northeast Corridor cities in which they might offer Amtrak, they would only do that because I have my Guest Rewards number in my profile.    Otherwise they would not mention Amtrak as an alternative.    Hence I got stuck on a Delta flight vs American because Delta was low bidding at the time vs American.

3. I had approval for the Amtrak leg via my boss so I had the ability to override the contraints of the travel agency by telling them that.    However the approval was conditional that I fly out of Chicago as my boss was not going to pay Chicago to Dallas on Amtrak.     So Amtrak travel plans collapsed as soon as Delta refused to play ball.   Hence it is why I am posting here because I see that restriction as a anti-competitive measure in a way.    I understand the other reason they do it is concern over connection time and another missed flight in Chicago.    BTW, the gate agent actually did try to book ORD to DFW and thats when the flags went up on the Delta system and she tried to call it in.    So she didn't know any better until she was told with me standing there.

Had to pay an additional $158 for overnight stay at Hotel because of Delta.   Delta does not have to comp for hotel if the last flight out for the day is cancelled.....another rule.    So the one way Amtrak Coach fare was $70, One way roomette was $303.

 

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 7:03 PM

I never seen an airline bounce a ticketed passenger to fullfill a stand by passenger needs. They often entice passengers with vouchers for future  travel, food coupons, First class tickets on a later flight and/ or a night in a local hotel.

  • Member since
    December 2009
  • 1,751 posts
Posted by dakotafred on Sunday, March 29, 2015 6:55 PM

I do gotta say, Milw, especially since you had the leisure to do Amtrak Rochester to Chicago as your backup: This whole unhappy episode could have been avoided if you had booked Amtrak to start!Smile

And what is a good railroad fan doing with all those frequent-flyer miles to begin with?

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 6:49 PM

ROBERT WILLISON

So can you can explain how the process works for us less in formed. How does a delta gate or service rep book on other carriers or have access to other carriers reservation systems?

In most cases of other U.S. airlines they do but in the cases they do not...........like say an overseas carrier.    They have a phone number to call and the person on the other end of the line does the reservation work for them. 

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 6:45 PM

So can you can explain how the process works for us less in formed. How does a delta gate or service rep book on other carriers or have access to other carriers reservation systems?

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 6:42 PM

schlimm

I would have thought bluestreak1 could have shed some light on this controversy in terms of current airline practice and from a high enough level to know.   I personally do know from experience and from a friend in corporate at American Air that the treatment you get when cancellations occur depends on what you know to ask for.  It isn't automatic.

 

American would have used my FF status to bounce another passenger (actually get them to volunteer) on a later flight out the same day by offerring travel vouchers to the other passenger.    Delta FF status rules might be the same but my FF status and miles are with American .....not so much with Delta probably would not do that.    However, because I was a member of Delta FF club and had some miles and the agent knew I was a Business Traveler.     I was advanced to #1 on the standby list the next day.........while those that negotiated before me were set behind me in line on the standby list (standby list are not necessarily FIFO as it used to be in the older days, they are now based on FF status and your status as a customer......hence the earlier comment "it's cute if you think that matters" shows the previous viewpoint has been out of it for a while).     Not saying that is good or bad just saying again, the rules are slightly different for business travelers and FF.

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 6:32 PM

ROBERT WILLISON

I don't understand the tie in between Delta and Amtrak. Amtrak list United air lines as a partner and having inter line ticketing codes. I don't see delta listed  nor can I find any reference to Amtrak in any lists of of delta partners.

No12944 is just stating his opinion, I don't see it as being anti Amtrak or anti rail. We all got to play nice.

The topic was intermodalism between Delta and Amtrak.    Specifically in cases where one is overbooked and cannot efficiently handle it's passenger load.    

An interline agreement is a joint marketing arrangement where one carrier is able to book on another via their reservation system on regular basis as part of normal travel.     You do not need an interline agreement to resolve this issue anymore than a Hotel that walks guests when it is overbooked needs a joint marketing arrangement with the other Hotel.    Thats where the opposing view got lost in the woods.

  • Member since
    July 2006
  • 9,610 posts
Posted by schlimm on Sunday, March 29, 2015 6:30 PM

I would have thought bluestreak1 could have shed some light on this controversy in terms of current airline practice and from a high enough level to know.   I personally do know from experience and from a friend in corporate at American Air that the treatment you get when cancellations occur depends on what you know to ask for.  It isn't automatic.

C&NW, CA&E, MILW, CGW and IC fan

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 6:25 PM

n012944
Wow, so not only are you a world traveler, but a historian on my employment history.  I think this is where I will stop, since your ignorance is really showing and getting in the way of having a conversation. Working the Global Service desk is not "dealing with tourists".  It is dealing with passengers who make you look like a Priceline "name your price" traveler.  As I said, take you argument to Flyertalk or Airliners.net and report back the responses.  Somehow I do not think that I should hold my breath for that....

Why wouldn't I just speak with Delta representatives when they call me back on the survey?    Why would I go to another board full of like minded people like yourself that are basically guessing what happened instead of asking.    It just does not make sense to me.     Alternatively, I can used LinkedIn where I can actually see the resume of whom I am talking to vs someone telling me their resume.    Professionalism there is a little higher as well.

IMO, you do not have a whole lot of experience with business travelers based on your comments.    I was being generous there with that comment.    Both my Brother and Sister-In-Law worked for America West airlines and I do know a big part of what you stated has zero to do with the topic or scenario, your just wanting to argue.     I am surprised you didn't mention the Warsaw treaty.....equally irrelevant in this case.     It's great you know all that stuff you wrote about but most of it is not applicable to this travel scenario.    Sorry that puts you in a huff BUT again I am the guy with the miles and travel more than you do.     Your the guy recollecting how things were when you were in college.........and who knows how long ago that was.

Here is a tip next time for online interaction.   Ask a little bit more for details first about what happened before leaping to wild conclusions.     It really helps the forum discourse and understanding.

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 5:43 PM

I don't understand the tie in between Delta and Amtrak. Amtrak list United air lines as a partner and having inter line ticketing codes. I don't see delta listed  nor can I find any reference to Amtrak in any lists of of delta partners.

No12944 is just stating his opinion, I don't see it as being anti Amtrak or anti rail. We all got to play nice.

  • Member since
    December 2009
  • 1,751 posts
Posted by dakotafred on Sunday, March 29, 2015 5:25 PM

n012944
 
CMStPnP

OK, thats right I am on a railfan board<sigh>.

 

 

Why don't you post your problem on Airliners.net and see what the response is.  They will make mine look tame...

Or better yet, Flyertalk, they will have fun with you.

 BTW, if you have such a problem with posting on a "railfan board", then why post here?   I

 
 
 

 

 
CMStPnP
 The credit of the unused ticket on Delta has to be done outside the Gate Agent they do not have authorization to do that with most Business travelers as their tickets are reserved through an approved agency and that would be an avenue for potential fraud by the ticket holder (Psst: I guess you missed that as well in your airline training).

 

I gave refunds all the time, of course I didn't work for Delta...

 

 
CMStPnP
I know because I was there and I asked specifically as an experienced business traveler  

That and a five dollar bill will get you a Starbucks coffee.  An "experianced buisness traveler" means nothing.  That remark however, does also reek of entitlement.

 
CMStPnP

 They stated O'Hare was too far away for them to issue O'Hare to DFW ticket.

 

 

 

As I pointed out in my response to ACY.....

 

I think on this forum is right where CMStPnP belongs. His complaint about Delta did have the tie-in to Amtrak. It's nO12944 who sounds like he might be more at home on Airliners.net or wherever.

With his attitude, he could probably even get his old job back. 

  • Member since
    August 2004
  • From: The 17th hole at TPC
  • 2,260 posts
Posted by n012944 on Sunday, March 29, 2015 5:24 PM

CMStPnP

 

 
  n012944 is applying rules that he remembers from dealing with the tourist crowd.    Most of them do not apply to the business traveler and some of them no longer exist.    So take his input for what it is worth.....a look back in history but not really applicable to this scenario.

Has zero clue on how the rules are different for business passengers or frequent flyers from airline to airline.

 

Wow, so not only are you a world traveler, but a historian on my employment history.  I think this is where I will stop, since your ignorance is really showing and getting in the way of having a conversation. Working the Global Service desk is not "dealing with tourists".  It is dealing with passengers who make you look like a Priceline "name your price" traveler.  As I said, take you argument to Flyertalk or Airliners.net and report back the responses.  Somehow I do not think that I should hold my breath for that....

An "expensive model collector"

  • Member since
    August 2013
  • 3,006 posts
Posted by ACY Tom on Sunday, March 29, 2015 4:49 PM

The customer did not cancel the flight.

The weather did not cancel the flight.

The crowds of seasonal passengers did not cancel the flight.

The mechanical problems did not cancel the flight.

Who's left?  Delta canceled the flight, no matter the reason.  Delta is supposedly in business to serve their customers.  Sometimes it's difficult to provide the service, but it's a job they willingly took on.  They failed.

Tom

  • Member since
    September 2014
  • 1,180 posts
Posted by ROBERT WILLISON on Sunday, March 29, 2015 2:59 PM

Not pretending  just saying.

  • Member since
    June 2009
  • From: Dallas, TX
  • 6,843 posts
Posted by CMStPnP on Sunday, March 29, 2015 2:40 PM

ROBERT WILLISON

The whole topic is inappropriate, need to address your complaints with delta. Sorry your feelings got hurt.

Intermodalism as it pertains to Amtrak and rail passenger service is appropriate to this board.    If your unsure then contact a Moderator, don't pretend to be one.

Join our Community!

Our community is FREE to join. To participate you must either login or register for an account.

Search the Community

Newsletter Sign-Up

By signing up you may also receive occasional reader surveys and special offers from Trains magazine.Please view our privacy policy