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I can't update my email!

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  • Member since
    July 2009
  • From: lavale, md
  • 4,678 posts
Posted by gregc on Saturday, September 4, 2021 7:50 AM

isn't your email address your login?

i had to call tech support to change my email/login years ago

greg - Philadelphia & Reading / Reading

  • Member since
    September 2003
  • 21,669 posts
Posted by Overmod on Saturday, September 4, 2021 6:39 AM

That's a profile change, and there have been problems for many people in accessing profile information for years now... I think, in fact, over half a decade for some device types, most phones included.

The 'traditional' Kalmbach response is much the same that Wayne encountered when he lost access to his old work e-mail: set up a new account, wait for it to come out of moderation, establish a new 'forum presence'.  As this is a family-friendly forum I shall not comment further, except to note it is no longer spring, and pandemic-related excuses no longer hold much water.

  • Member since
    December 2008
  • From: Toronto, Canada
  • 2,560 posts
I can't update my email!
Posted by 54light15 on Thursday, September 2, 2021 10:02 PM

I've been trying to change my email address with no luck for several days. I go to settings, then advance settings and it's always a "503 service temporarily unavailable." Been that way for a week. As a result I can't receive the Trains newsletter or the Classic Trains newsletter. Not sure what to do. I called Kalmbach on Monday and the woman I spoke to wasn't much help. Any ideas? 

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