PALM BEACH, Fla. — CSX Transportation CEO E. Hunter Harrison says he’s proud of how the railroad is running and is glad to have former Canadian National colleague James Foote aboard as chief operating officer while intermodal changes are ...
http://trn.trains.com/news/news-wire/2017/11/29-csx-update
Brian Schmidt, Editor, Classic Trains magazine
If you intend to make something unsuccessful - you will generally succeed! Making something successful is quite a bit harder. EHH does unsuccessful very well. His comments about operating management when he arrived is enlightning - they were trying to make and operate successful operations, so of course they didn't agree to his turd drop methods to race to be unsuccessful.
Never too old to have a happy childhood!
I wonder if he is just as proud about the customer complaints about the poor service they are receiving--or does he just sweep them undrneath the carpet?
Johnny
Are railroad customer complaints pretty unusual?
The Valleyfield, QC terminal only handles a dozen containers a day.. wow. Did the prior management do any market research at all before building it?
EuclidAre railroad customer complaints pretty unusual?
When carriers are operationally delivering the service in the accustomed manner to the cutomer, complaints progressing beyond the company's Customer Service organiation are rare - about the service alone. When a carrier goes into gridlock the complaints become hot and heavy and they go way beyond the carrier to Congress and the White House. Points of reference are the UP meltdowns when they took over the CNW and later the SP. Both the CSX & NS meltdowns that followed the ConRail split and acquisition. And now CSX with EHH plan of destruction.
Cusotmers will routinely complain about the costs of service, fuel surcharges and being 'captive' to a individual carrier no matter how good or bad the operating departments is placing and pulling cars on schedule.
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