Bravo Atlas again. Their customer service is outastanding. They are so responsive and kind.
I agree, Rich: anytime I've contacted Atlas, their response has always been prompt and polite, and always helpful - a class act for sure!
Wayne
It's not only great customer service, it is typical Atlas. I cannot say enough good things about those guys over the years.
Rich
Alton Junction
That sure is great service. Always good to hear a positive story.
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Thank you for sharing.
-Kevin
Living the dream.
In the process of installing a decoder on an Atlas S-2, I inadvertanly lost the driveshaft to one side of the drive. It's a tiny barbell looking thing that fits between the flywheel and the gear tower to form a universal joint. There's two of them. One for each flywheel.
Now the good part. And I can't say this will happen to everyone.
The fellow at Atlas found one in their parts department. Evidently it's an older model, 20-25 years old according to the parts guy. Rather than charge me the 30 cents for the part and $6.00 shipping, he said he would drop it in an envelope and mail it to me...NO CHARGE!!!!!
Is that customer service or what?????
WP Lives