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Atlas customer service excellence!!!

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  • Member since
    October, 2003
  • From: Northern California
  • 141 posts
Atlas customer service excellence!!!
Posted by softail86mark on Tuesday, April 09, 2019 1:55 PM

In the process of installing a decoder on an Atlas S-2, I inadvertanly lost the driveshaft to one side of the drive. It's a tiny barbell looking thing that fits between the flywheel and the gear tower to form a universal joint. There's two of them. One for each flywheel.

Now the good part. And I can't say this will happen to everyone.

The fellow at Atlas found one in their parts department. Evidently it's an older model, 20-25 years old according to the parts guy. Rather than charge me the 30 cents for the part and $6.00 shipping, he said he would drop it in an envelope and mail it to me...NO CHARGE!!!!!

Is that customer service or what?????

WP Lives

  • Member since
    January, 2017
  • From: Southern Florida Gulf Coast
  • 4,298 posts
Posted by SeeYou190 on Tuesday, April 09, 2019 2:04 PM

That sure is great service. Always good to hear a positive story.

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Thank you for sharing.

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-Kevin

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Happily modeling the STRATTON & GILLETTE RAILROAD located in a world of plausible nonsense set in August, 1954.

  • Member since
    September, 2004
  • From: Dearborn Station
  • 17,927 posts
Posted by richhotrain on Tuesday, April 09, 2019 2:08 PM

It's not only great customer service, it is typical Atlas. I cannot say enough good things about those guys over the years.

Rich

Alton Junction

  • Member since
    January, 2004
  • From: Canada, eh?
  • 9,172 posts
Posted by doctorwayne on Tuesday, April 09, 2019 11:53 PM

I agree, Rich:  anytime I've contacted Atlas, their response has always been prompt and polite, and always helpful - a class act for sure!

Wayne

  • Member since
    February, 2008
  • 1,161 posts
Posted by kasskaboose on Wednesday, April 10, 2019 8:34 AM

Bravo Atlas again. Their customer service is outastanding.  They are so responsive and kind.

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