Kudos to TCS !

[Anonymous]

I've done quite a few decoder installs for friends and customers over the last few years, mostly Digitrax DH121's. mainly because they are inexpensive as decoders go, and easy to obtain. If there is a problem, Digitrax will replace or repair them, but there is usually a charge involved. I've got a couple of "fried" decoders in a box, that I have just "eaten" because it was easier to replace them, rather than return them.
Recently, I have started to use TCS decoders, because they are also inexpensive and have that neat 'dither' feature, that really helps hide a lot of faults in the engine itself.
Last Saturday, I was installing a decoder in a brass Pennsy K-4 for a friend of mine. Everything went normally, I programmed the chassis and gave it a brief test run to make sure it was ok before I reassembled the superstructure over it. It ran well, for about 5 feet, then it got a noticeable lurch to it and after a few moments more, it died[V]. It was a TCS T-1 decoder. I tried to reprogram the decoder, and could not communicate with it at all! So after verifying that all my wiring connections were in fact good, I grabbed another T-1 from another install job, plugged it in and it worked fine.
TCS advertises a "goof proof" warranty, so I figured I'll try it out. 6 days later I have a new decoder in my mailbox, with an invoice that says "warranty replacemen of decoder, NO CHARGE!."[:D]
It's nice to know that something is exactly as advertised these days! I think I've found a new standard to measure decoder customer service against ! (sorry D-trax!) Woo Hooooo![:D][:D][:D][:D][:D]

[AntonioFP45]

Kbfcsme,

You're right on target! It was a TCS rep at a train show that convinced me (without high pressure) to take the DCC route. This man was knowledgeable, very laid back, and down to earth. He let me run DCC equipped locomotives on the Demo layout at the H&R Train Show for nearly an hour! The advantages of DCC were right there in front of me! As I mentioned on other threads, I had 3 head on collisions! The "Goof Proof" warranty is legitemate with no strings attached

He also informed me that TCS is currently working on sound decoders. Sountraxx will be getting some competition in the not too distant future.

[:)][8)]

[cacole]

I haven't fried any TCS decoders yet, so I haven't needed to take advantage of their "goof-proof" warranty. I agree that they are a very good decoder, easy to install, reliable, and inexpensive. I have installed nearly 10 of them so far, and am very pleased with their quality, features, and number of functions.