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Coustomer Service

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  • Member since
    July 2003
  • From: Nebraska City, NE
  • 1,223 posts
Posted by Marty Cozad on Wednesday, May 25, 2011 7:11 PM

I think when you produce your own products, its much easier to do. I use all Kadee's.

 

Garden Metal Models is also good even tho they don't produce their own stuff.

Is it REAL? or Just 1:29 scale?

Long live Outdoor Model Railroading.

  • Member since
    June 2006
  • From: Oakley Ca
  • 1,407 posts
Coustomer Service
Posted by dwbeckett on Monday, May 16, 2011 7:15 AM

Kadee Quility Products.  I think they have the best coustomer service around, Some of our other manufactuer's should take page from there book of how to provide CS... Last friday I thought i would save my self some gas and time by not going to my LHS I sent KQP a note asking how i could order a replacement #830 box and cover to replace a damaged set. My E-mail was ansured within minutes. Sam of KQP is mailing replacement parts Today, He also asked me to send the malformed parts back WHEN I have the time. So I made the time and sent them in within an hour of receiving His e-mail.

So one more time Thank You Sam

 

Dave

The head is gray, hands don't work , back is weak, legs give out, eyes are gone, money go's and my wife still love's Me.

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