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Cant log in on computer

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Cant log in on computer
Posted by Lithonia Operator on Monday, July 13, 2020 8:22 AM

Both on my phone and my computer, I check the box for "keep me logged." With the exception of Classic Trains, this usually works well, and indeed I was logged in here today when I turned on the phone.

However, I was not logged in on my computer. And no matter how many times I try, I can't get in.

Any thoughts?

Still in training.


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Posted by Paul_D_North_Jr on Monday, July 13, 2020 8:41 AM

Contact Customer Service for a reset.  I had the same problem from about last Weds. until this morning (my delay - not theirs).

- PDN. 

"This Fascinating Railroad Business" (title of 1943 book by Robert Selph Henry of the AAR)
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Posted by Semper Vaporo on Monday, July 13, 2020 8:48 AM

You gots a sick cookie someplace on the cornpewter.  Clear the cookies associated with the browser you are using (each browser has some different nomenclature for how to do that.)  Or, if you are adventurous, get and run a program named "CCleaner" (that has 2 Cs on the front!)

Note that some cookies hold your password and log-in status for some sites and if you toss all your cookies you may no longer be logged into those sites and you will have to remember your password for them.

Semper Vaporo

Pkgs.

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Posted by Semper Vaporo on Monday, July 13, 2020 8:50 AM

P.S.  See the thread "Thank you Greyhounds" for info about others bemoaning this situation. 

http://cs.trains.com/trn/f/111/t/283256.aspx/

 

 

 

Semper Vaporo

Pkgs.

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Posted by 243129 on Monday, July 13, 2020 9:22 AM

Firefox all of a sudden would not let me log on, I have to use Google Chrome.Huh?

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Posted by Erik_Mag on Monday, July 13, 2020 9:41 AM

I had the same experience with Firefox last week. Saw several members reoprts about deleting cookies, went to the preferences/privacy menu and deleted all of the cookies associated with Kalmbach. (NOTE: you need to hit the "save changes" button on the delete cookies window for the cookies to be actually deleted.) Fired up Firefox, went to Trains site, did the email and password login and got access.

Sounds like the current version of website software doesn't know how to overwrite cookies on Firefox.

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Posted by Convicted One on Monday, July 13, 2020 9:58 AM

Erik_Mag
Sounds like the current version of website software doesn't know how to overwrite cookies on Firefox.

I have a more "tin foil hat" theory.

They are using new cookies, with new "enhanced" content, which are still using the old names

You know what happens when you try to copy a file to a directory that already contains a file by that exact name don't you?

So,  periodic flushing allows the new enhanced stuff to actually take it's rightful place, warts and all.

It's a sly trick to force the user to accept "enhanced" functionality.

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Posted by SD60MAC9500 on Monday, July 13, 2020 1:37 PM
 

Semper Vaporo

You gots a sick cookie someplace on the cornpewter.  Clear the cookies associated with the browser you are using (each browser has some different nomenclature for how to do that.)  Or, if you are adventurous, get and run a program named "CCleaner" (that has 2 Cs on the front!)

Note that some cookies hold your password and log-in status for some sites and if you toss all your cookies you may no longer be logged into those sites and you will have to remember your password for them.

 

 

Thanks SV for the info it worked!

 
Rahhhhhhhhh!!!!
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Posted by Overmod on Monday, July 13, 2020 4:03 PM

There are now at least six threads about this across the Kalmbach forums.

 

The login mess is a relatively old issue; it's probably related to a couple of security modules in the software being updated or patched in incompatible ways.  The upshot is that you have to go in manually and remove anything Kalmbach used for automatically logging you in.  There is no need to get rid of all the cookies including your non-Kalmbach saved logins.  Just go in to edit your 'saved cookies' and wherever you find one containing 'trains.com' (eg. cs.trains.com which is the 'forum community' site) delete it.  Be sure to go all the way to the end of the list as a couple can be sneaky.

My experience is that you don't have to restart the browser or 'flush the cache' with Ctrl-F5 after getting rid of the cookies; you will just be able to get in instead of being dumped stupidly back to the same login box 'as if nothing had happened'.

I'd like to have a conspiracy theory that every time this happens more magic feature$ for invasive ads are being implemented as part of the New Community Experience Kalmbach boasted they were starting to build a couple of years ago.  This login problem, however, is likely no more than just a configuration problem, and we'll just have to recover periodically.

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Posted by MMLDelete on Monday, July 13, 2020 6:28 PM

Thanks, folks. That worked.

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Posted by charlie hebdo on Monday, July 13, 2020 9:15 PM

Thanks from me as well.  Incompatible cookies!! 

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Posted by MidlandMike on Monday, July 13, 2020 9:18 PM

I left a note for customer service Thursday and have not heard back yet.  In Chrome, tried to clear last 7 days of cookies, but that didn't work.  Found "see all cookies and site data", searched for "trains", and removed them.  Now I am able to log on.

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Posted by Murphy Siding on Wednesday, July 15, 2020 11:57 AM

TEST

Thanks to Chris / CopCarSS for my avatar.

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Posted by SD70Dude on Wednesday, July 15, 2020 2:27 PM

I don't think anyone could log in properly for most of yesterday.

Greetings from Alberta

-an Articulate Malcontent

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Posted by John Liebson on Wednesday, July 15, 2020 2:38 PM

As of today, I have an opposite and strange problem. Yesterday, I could log on but not do anything, and had to remove the apparently corrupt cookies (three of them) in order to log off.

Today, I can log on, but not off; when that happened, I removed the cookies again, only to find that I still could not log off, but could not remove any cookies, for there were none.

Wondering what would happen, I closed the magazine's tab  in Firefox, then returned to the site, where I found that I was no longer logged on. Logged on, now there are three cookies, and I probably will not be able to log off, except by closing the tab again.

This site is now operated by Sesame Street's Cookie Monster.

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Posted by Paul Milenkovic on Wednesday, July 15, 2020 4:32 PM

John Liebson

As of today, I have an opposite and strange problem. Yesterday, I could log on but not do anything, and had to remove the apparently corrupt cookies (three of them) in order to log off.

Today, I can log on, but not off; when that happened, I removed the cookies again, only to find that I still could not log off, but could not remove any cookies, for there were none.

Wondering what would happen, I closed the magazine's tab  in Firefox, then returned to the site, where I found that I was no longer logged on. Logged on, now there are three cookies, and I probably will not be able to log off, except by closing the tab again.

This site is now operated by Sesame Street's Cookie Monster.

 

Precision Scheduled Website Confused

If GM "killed the electric car", what am I doing standing next to an EV-1, a half a block from the WSOR tracks?

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Posted by Convicted One on Wednesday, July 15, 2020 5:03 PM

Murphy Siding

TEST

 I could log on all day yesterday, but got an error message anytime I tried to open any thread, or to send a PM (I could compose PM's, just not send them)
 
I also noticed that there was new content posted to some threads yesterday morning, which all of that posted since Monday afternoon appears to be long gone. Guessing a that a server muxt have died?

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Posted by Convicted One on Wednesday, July 15, 2020 5:05 PM
Just Curious

 

 

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Posted by Convicted One on Wednesday, July 15, 2020 5:21 PM
Looks like everything posted here after about 7:02 Am Tuesday didn't survive the ordeal

 

 

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Posted by charlie hebdo on Wednesday, July 15, 2020 6:34 PM

I had all the same problems,  so once again the Kalmbach server snafued. 

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Posted by Semper Vaporo on Wednesday, July 15, 2020 8:02 PM

Convicted One
Looks like everything posted here after about 7:02 Am Tuesday didn't survive the ordeal

 

Why are your posts in a gray box with white text?  Did you change something?

Semper Vaporo

Pkgs.

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Posted by Semper Vaporo on Wednesday, July 15, 2020 8:03 PM

I figure that something got hosed on the server and I.T. reset everything to a recent backup.

Semper Vaporo

Pkgs.

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Posted by Convicted One on Wednesday, July 15, 2020 8:31 PM

Semper Vaporo
Why are your posts in a gray box with white text?  Did you change something?

 

 

Now that I am retired, I thought I'd spend a little time getting cozy with HTML

 

 

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Posted by Convicted One on Wednesday, July 15, 2020 8:37 PM
There is a practical side to it, as well.

 

 

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Posted by Semper Vaporo on Wednesday, July 15, 2020 9:04 PM

Convicted One
There is a practical side to it, as well.

What?  Confusing others?

Semper Vaporo

Pkgs.

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Posted by Convicted One on Wednesday, July 15, 2020 9:18 PM

Semper Vaporo
What?  Confusing others?

 

Ohn,,, I do believe I've found a critic!!  Laugh

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Posted by BaltACD on Wednesday, July 15, 2020 9:21 PM

Just our normal Kalmbach IT yearly fiasco.

Never too old to have a happy childhood!

              

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Posted by Semper Vaporo on Wednesday, July 15, 2020 11:02 PM

WHOOPS!  End of day and I cannot log-out!  Click the '"Logout' link and the screen just blinks.  I will try to clear all cookies and cache and see what happens tomorrow when I turn the cornphewtor on to start the day.

Semper Vaporo

Pkgs.

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Posted by Semper Vaporo on Thursday, July 16, 2020 6:17 AM

Apparently clearing all cookies and deleting the cache (which I do every evening just before I turn the computer off, using "CCleaner") made the system think I was logged-off.  Seems the Logout link is broke.

Semper Vaporo

Pkgs.

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Posted by Convicted One on Thursday, July 16, 2020 10:11 AM
I've been using Knoppix for all my web activity since mid February. (Knoppix is a version of Linux that boots and runs from a CD/DVD disc).

One of the big pluses as such..., any new cookies, viruses, or other noxious material that any website might try to plant on my system only get's written to memory (they can't write to my disc). All that crud goes away whenever I shut down and restart my system, Anytime I start my system, it starts in the same pristine condition it was when I burnt the disc 5 months ago.

So, this gives me an interesting sense of self assurance when those customer service reps try to disown responsibility claiming any trouble must be on my end.

I went an extra step when I created my disc, I first booted the system, then imported all my old bookmarks from my previous system, then I accessd all my regular websites that require me to log on, thus getting an initial cookie that includes my log-on information,.. set on my system. I then "remastered" the entire system and burnt it to disc including all my particulars. It's been running like a charm since February.

  I guess this set-up gives me immunity to the cookie monster, and a few other common bad guys out there

.

 

 

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