I had the same Issue with one P2K GP30 but I own 2. Walthers sent me new axles for both locos even tho only one needed them. They told me that this is a QC problem that Life Like was having and they will stand behind the products even tho my loco was made years before the take over. That made me a customer for life.
A Veteran, whether active duty, retired, national guard, or reserve, is someone who, at one point in his or her life, wrote a blank check made payable to "The United States of America" for an amount of "up to and including my life."
That's great. Walther's has had a great impact on this hobby, it's good to see they are still providing great service.
Enjoy
Paul
I have to agree that Walther's is demonstrating their leadership in this hobby with great service. I recently bought a custom-painted HO scale GP-9 at a train show and found the engine to run jerky. I tried everything to get it running better and failed. I called Walther's and a service technician said to mail it in and he would get it running perfectly. The fella replaced both trucks, the circuit board, lubed the unit and got it running in perfect condition.
Obviously, I'm a very happy customer of Walther's and will buy from them often.
Mondo
chessiecat wrote:I dug my BL2's and Fa's out of storage for the first time in at least 5 years and when I tried to run them the BL2's both had split gears and one of the FA's had two axles split. I e-mailed Walthers service dept. on May 2 and was told they would replace all 14 axles at no charge. I received them today May 7 and just wanted to commend Walthers for their policy and for the speed in satisifying a customer. If I can complain about a bussiness when they do wrong, then I should praise them when they do right! Thanks Walthers! Jim
I agree their service is GREAT !!!
They quickly and cheerfully replaced some missing parts from a kit i boiught
from them.
So Thanks Walthers !!!
TerryinTexas
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