My Trainworld story:
I ordered a set of Life-Like P1K subway trains. I placed the order about dinner time on Wednesday from my house in Bedford, Mass, in the Boston burbs. The trains were on my doorstep Friday afternoon. Just standard UPS shipping. I was shocked and awed.
It takes an iron man to play with a toy iron horse.
https://tstage9.wixsite.com/nyc-modeling
Time...It marches on...without ever turning around to see if anyone is even keeping in step.
Mechanical Department "No no that's fine shove that 20 pound set all around the yard... those shoes aren't hell and a half to change..."
The Missabe Road: Safety First
tstage wrote:Yes, Trainworld is very quick sending things out. But, as Nataraj found out, customer service is pretty limited. If you don't give them a stock #, they're lost...Tom
I've ordered from them many times and always got quick, reliable delivery.
And yeah, they're not precisely warm and fuzzy. But is it rude? What some take as rude and snotty can also simply be a direct, to-the-point attitude. As a (now expatriate) New Yorker I often find that people think I'm being rude when I'm simply trying to cut to the chase and get something done. To me, saying something like "are you going to order or not?" isn't really rude so much as no-nonsense -- particularly if you're calling a number set aside for orders.
And that is also part of my experience with them. Customer service is far better if you call their direct (718) number then if you call the toll-free number (which, in all fairness, they clearly say is for sales only). They're not precisely chatty even then, but I've always gotten answers to my eustions without any attitude.
In the end, if saving a few bucks by not having everyone call the 800# with '20 questions' helps them keep costs down, it's fine by me...
Get over it. Lighten up. Of course, they need a product number, they are not a manufacturer but a sales organization. I have ordered many times and been completely satisfied. The initial post to this thread requires no response as it makes no accusations or takes no position and only reports the occurrence of a phone call. Like so many, it is a reason to make a post and has no need of resolve.
Don
I love Trainworld. They have awesome prices and pretty good customer service. The only thing that I would change is their e-mails....it would be nice if they were written with more thought and time put into them. It would also be nice if they put a "Hello...." at the beginning, and a "Sincerely, Trainworld" at the end. Here is a reply that I got from them yesterday after I asked them if they had a couple items in-stock.....
"SORRY NOT IN STOCK , NOT IF OR WHEN THEY WILL BE IN "
Come on, a second grader could write a better sentence than that. Took me a while to figure out what they were trying to say in that last part of the email.
Sean
sovirginian wrote: ...The initial post to this thread requires no response as it makes no accusations or takes no position and only reports the occurrence of a phone call. Like so many, it is a reason to make a post and has no need of resolve. Don
...The initial post to this thread requires no response as it makes no accusations or takes no position and only reports the occurrence of a phone call. Like so many, it is a reason to make a post and has no need of resolve.
Ummmmm... so per your own statement, you are posting... why?