I was warned that stuff bought over the internet the manafactors will not stand behinde there warranty by my LHS. In othere words let say you buy a NIB PK engine from a E-bay store. If there is something wrong in the warratty period and you contact Walters they will not stand behinde the engine. Just wondering if that is ture?
I don't think Ken from my LHS is trying to get me buy just from him, he trys to talk me out a stuff when I get the total and let out a groan while writing out the check.
Cuda Ken
I hate Rust
Personal Experience:
I bought two P2K GP-9's from M.B. Klein, a reputable internet vendor. One immediately showed the classic Life-Like "cracked gear" problem. I contacted Walthers, which had just bought Life-Like. It took them a while to "digest" Life-Like, but once they had the parts pipeline in place, they shipped me the replacement parts free of charge. So, if the manufacturer is Walthers, I guess the answer is "Yes."
It takes an iron man to play with a toy iron horse.
In general, as long as it's a legitimate on-line store and the product is "new", the manufacturer's will honor the warranty. You might have to show them a receipt, showing where and when the purchase was made.
I would say, if you have a problem with a product, contact the manufacturer and explain that you recently bought the item and describe the problem and they will usually take care of it with no questions asked about where it was purchased.
Jay
C-415 Build: https://imageshack.com/a/tShC/1
Other builds: https://imageshack.com/my/albums
A member of our local HO scale club has returned two steamers to Broadway Limited that he purchased from e-Bay sellers, and BLI repaired both. Shipping costs were his only expense.
In another instance, he lost a screw when he took a BLI locomotive apart to check for a broken headlight wire (per BLI's telephonic instructions) and they sent him a free replacement. This time they paid the postage.
Mechanical Department "No no that's fine shove that 20 pound set all around the yard... those shoes aren't hell and a half to change..."
The Missabe Road: Safety First
Yeah, I'll be getting right on that franchising idea Robert! Hard enough to run one store! (Fun and satisfying at times, too) I can count on you for some investment money on these other stores, right???
All kidding aside, let me get one store running right before I go to two.
At the risk of blowing my own horn or opening myself up for criticism, I might put forth the idea that the very reason my store has been a semi-success in the internet era is that indeed by concentrating on my own local customers and doing the best I can...that's the reason I'm still in business, because I can offer some personal service and knowledge of my own customers that they can't receive from the internet.
Just my own theory. Not bashin' the internet guys.
Well maybe Ken was trying to keep me away from buying on line, or could be the manufacturers see the internet become a bigger pices of the bussines and are changing there thoughts on customer servies.
Only reason I buy on line is due to the hours I work and the hours K-10 is open. I rather buy and support K-10 but if I happen to see a good deal on the internet it is good to no it is not a leap of faith.
Thanks, Cuda Ken