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I See The "Trains," New Website Look Is In Full Effect. Looks Good & Feels Good.

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  • Member since
    October 2011
  • 276 posts
Posted by MARTIN STATION on Sunday, March 21, 2021 6:39 PM

 Well, I have four Kalmbach subscriptions; MR, Trains, Classic Trains and MRVP (which is now pretty much useless) and now they want me to payout another $80 something dollars for the new Trains.com. I don't think so. I really felt towards the end MRVP was starting to be a waist of money because they were posting less and less videos. Yes, I know that we are in a pandemic, but I'm still not getting what I paid for except this year's Summer Camp was really nice but outside of a few more it really started drying up the closer we got to the new Trains.com rollout.

 I think I will cancel my MRVP. I just don't want to have to payout everything they are asking just to get the "whole Kalmbach experience".

Ralph

  • Member since
    February 2001
  • From: Wyoming, where men are men, and sheep are nervous!
  • 3,392 posts
Posted by Pruitt on Monday, March 22, 2021 1:43 PM

I just got off the phone with MRVP Customer Service.

Kalmbach is not offering to transfer service from MRVP to Trains.com. If you want to switch, you have to cancel your MRVP subscription, and they will refund the unused portion of your subscription to your credit card. You can then sign up for Trains.com if you want (which really accomplishes the exact same thing).

They could not answer any questions about the reduced new content on TMTV, nor what series will appear where. In all fairness I didn't expect they could - they deal with the subscriptions, and they were able to answer all my questions in that regard.

I canceled my MRVP subscription, since it appears to be almost spurious at this point anyway.

  • Member since
    February 2008
  • 8,877 posts
Posted by maxman on Monday, March 22, 2021 3:39 PM

Pruitt
I just got off the phone with MRVP Customer Service.

Yes, me also.  I had just started getting an "urgent message" emails saying my MRVP subscription was ending, so I needed to figure out what that was about.  As I understand it, subject to clarification of others:

a.  If I only want the magazine subscription, I don't have to get the new Trains.com thing.  The magazine subscription will continue at whatever your current price is, but will also include the abiility to view the magazine digitally.

   You will not be able to look at archived, Kalmbach, magazines.

b.  The new Trains.com site will not cost me an additional $84/year ($6.99/month X 12 months).  The additional cost will be the difference between the $84 and what I'm currently paying for MRVP.

c.  If I want to look at the track plans or the Kalmback train related magazine archives, I will need to sign up for the new Trains.com site.

c-1.  If I understood the rep correctly, I will be able to read the other Kalmbach train related magazines on-line without an additional subscription.  I am not certain about that, so I could very well be mistaken.  I'd appreciate if someone else can clear that up.  So please don't yell at me if I'm incorrect.

d.  The all inclusive magazine index is going away.  To me this willl be the biggest loss.  But I am reluctant to complain about something that I wasn't paying for.

    On the other hand, that magazine archive was invented elsewhere, so maybe we can hope that service will be picked up by someone else.

 

  • Member since
    April 2009
  • From: Staten Island NY
  • 1,734 posts
Posted by joe323 on Monday, March 22, 2021 4:00 PM

I am completely and totally confused by the changes. I may give Kalmbach a call in the morning to figure out my MRVP situation.  Is Kalmbach looking to end printed subscriptions?

Joe Staten Island West 

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