Has anyone had any success using the Horizon Hobby ordering shopping cart during the past 2 to 3 weeks? I want to order a couple Athearn items but I got the quantity incorrect.
I cannot get the quantities changed, the delete items button does not have any effect, and there does not appear to be any way to refresh the page.
I called the help number, but I just get the "due to the virus everyone is working from home and wait times will be longer" message. I understand that, so no problem there. But I also sent an email about two weeks ago that hasn't been answered.
My need is not urgent, but I'm wondering if anyone has had better luck.
Thanks
Normally, holding the CTRL or Shift keys down while you click on Reload in your browser will force a page reload, which may clear this up.
Or try closing your browser entirely, then revisit things and proceed to reenter the correct ordering info. I've never ordered directly from Horizon, so not sure if this will work for you.
Mike Lehman
Urbana, IL
maxman Has anyone had any success using the Horizon Hobby ordering shopping cart during the past 2 to 3 weeks? I want to order a couple Athearn items but I got the quantity incorrect.
Rich
Alton Junction
richhotrainWhich website are you using? Horizon Hobby owns Athearn, and it also owns Tower Hobby which, in turn owns Omni Models, the eBay store.
Horizon Hobby. If you try to order from Athearn it takes you to the Horizon Hobby website.
OK, I went to the Athearn website and ordered 20 HO power trucks. As you said, it took me to Horizon Hobby for Checkout. I then put my cursor over the 20 and changed it to 10. After a second or two, it recalculated the quantity to 10.
Incidentally, I ordered 3 items from omnimodels on eBay yesterday, and they shipped today. omnimodels is located in Champaign IL, just like Athearn, Horizon Hobby, and Tower Hobbies. All four are one and the same, operating out of one huge warehouse.
Mel and Mike: Tried all the suggestions, same issue. Any other thoughts?
richhotrainOK, I went to the Athearn website and ordered 20 HO power trucks. As you said, it took me to Horizon Hobby for Checkout. I then put my cursor over the 20 and changed it to 10. After a second or two, it recalculated the quantity to 10.
Where did you change the quantity, on the Athearn website or the Horizon website?
I agree the change happens on the Athearn site. But go check the shopping cart on the Horizon site. Do you have only the original 20 shown, or are there now two line items, one for quantity 20 and another for quantity 10?
RR_MelChange browsers???
Yes, two different browsers.
maxman richhotrain OK, I went to the Athearn website and ordered 20 HO power trucks. As you said, it took me to Horizon Hobby for Checkout. I then put my cursor over the 20 and changed it to 10. After a second or two, it recalculated the quantity to 10. Where did you change the quantity, on the Athearn website or the Horizon website? I agree the change happens on the Athearn site. But go check the shopping cart on the Horizon site. Do you have only the original 20 shown, or are there now two line items, one for quantity 20 and another for quantity 10?
richhotrain OK, I went to the Athearn website and ordered 20 HO power trucks. As you said, it took me to Horizon Hobby for Checkout. I then put my cursor over the 20 and changed it to 10. After a second or two, it recalculated the quantity to 10.
richhotrainI changed the quantity on the Horizon website. After the recalculation takes place, only the recalculated amount is showing with the correct total purchase price.
Hummm. I changed the quantities multiple times but nothing happens. How long did it take to recalculate?
Maybe it doesn't like a zero quantity. I'll go back and try that.
Hello All,
I have placed two orders in the past 2-weeks with Horizon Hobbies though the Athearn website for parts.
One order was delivered last week and the other one is due this Thursday- -according to the USPS tracking info.
That being said, I do have an account. The items were put into my cart from the Athearn website to the Horizon Hobbies cart, and I did not have to change quantities.
Were you able to leave a message over the phone?
I would also resend the email.
Good luck.
Hope this helps.
"Uhh...I didn’t know it was 'impossible' I just made it work...sorry"
By the way, for what it is worth, I am using Windows 10 with Chrome browser.
maxman richhotrain I changed the quantity on the Horizon website. After the recalculation takes place, only the recalculated amount is showing with the correct total purchase price. Hummm. I changed the quantities multiple times but nothing happens. How long did it take to recalculate? Maybe it doesn't like a zero quantity. I'll go back and try that.
richhotrain I changed the quantity on the Horizon website. After the recalculation takes place, only the recalculated amount is showing with the correct total purchase price.
When I was changing the number of items, I never entered zero.
After you mentioned zero, I went back and changed the number of items to zero. At that point, it left the Calculate page and opened up a new page wanting to take me back to the Athearn website to Continue Shopping.
So, I guess if your cart is empty, Horizon wants to send you back to Athearn.
richhotrainSo, I guess if your cart is empty, Horizon wants to send you back to Athearn.
Ah, thereby lies the problem. I can't get quantities back to zero.
maxman richhotrain So, I guess if your cart is empty, Horizon wants to send you back to Athearn. Ah, thereby lies the problem. I can't get quantities back to zero.
richhotrain So, I guess if your cart is empty, Horizon wants to send you back to Athearn.
jjdamnitWere you able to leave a message over the phone?
No. You get the working from home message, then the computer voice asks you whom you want to speak to. I presume that would be the sales team. Anyway phone is happy to ring as long as I wish to hold.
Regarding an account, I thought of that. But I can't get a response from the I forgot my password selection.
It now occurs to me that maybe it doesn't like my email. I have both a @Verizon and @ymail accounts. Some places don't like the @ymail. I'll go and change to the @verizon and see what happens.
richhotrainSo why not just re-enter the correct number?
BECAUSE I CAN'T!!! EVERYTIME I TRY TO CHANGE SOMETHING I END UP WITH ANOTHER LINE ITEM THAT I CANNOT DELETE. EVEN WHEN I CHANGE THE QUANTITY ON THE ATHEARN SITE TO ZERO, IT JUST SEEMS TO ADD A QUANTITY 1 LINE ITEM TO THE HORIZON CART.
Ummm, sorry, didn't mean to shout. Must be the Corona bottles in my ears.
maxman richhotrain So why not just re-enter the correct number? BECAUSE I CAN'T!!! EVERYTIME I TRY TO CHANGE SOMETHING I END UP WITH ANOTHER LINE ITEM THAT I CANNOT DELETE. EVEN WHEN I CHANGE THE QUANTITY ON THE ATHEARN SITE TO ZERO, IT JUST SEEMS TO ADD A QUANTITY 1 LINE ITEM TO THE HORIZON CART.
richhotrain So why not just re-enter the correct number?
maxmanIt now occurs to me that maybe it doesn't like my email. I have both a @Verizon and @ymail accounts. Some places don't like the @ymail. I'll go and change to the @verizon and see what happens.
No, that didn't work either.
max, you mentioned that you are changing the quantity on the Athearn site.
I am suggesting that you change the quantity on the Horizon site, as I did.
richhotrainSerenity now, serenity now, serenity now
I think Serenity is the name of a movie or TV show.
I think I'll remove the Corona from my ears and drink some.
maxman richhotrain Serenity now, serenity now, serenity now I think Serenity is the name of a movie or TV show. I think I'll remove the Corona from my ears and drink some.
richhotrain Serenity now, serenity now, serenity now
richhotrainI am suggesting that you change the quantity on the Horizon site, as I did.
Yes, have already tried that. Quantities don't change no matter how long I wait. And that little red X remove button doesn't change anything either.
I guess next thing to try is to give the computer a re-boot.
maxman richhotrain I am suggesting that you change the quantity on the Horizon site, as I did. Yes, have already tried that. Quantities don't change no matter how long I wait. And that little red X remove button doesn't change anything either. I guess next thing to try is to give the computer a re-boot.
richhotrain I am suggesting that you change the quantity on the Horizon site, as I did.
richhotrainWhat did work was to place the cursor over the number of items and then change the number of items which caused it to Recalculate immediately.
And that was after I shut down and restarted the computer.
The computer is set to delete cookies on shutdown. What is strange is that even after all that the number of items in the shopping cart doesn't change except in the increasing direction.
I guess I'll have to wait until they all come back to work. Right now I'll go into the basement and try to do something productive, like smacking external parts with a hammer.
OK, BE A QUITTER. GIVE UP. SEE IF WE CARE.
richhotrain OK, BE A QUITTER. GIVE UP. SEE IF WE CARE.