Hi!
Last month my prized BLI EMD NW2 ATSF switcher suddenly started acting up. It would start up (with sound), move a few feet, stop, reset, start up again, move a few more feet, etc. I did the reset and routine "look-see" but found nothing amiss.
I emailed BLI, quickly got a return OK, and packed it off to them. They notified me upon receipt, and 5 work days later again notified me that it was repaired and in the mail. I got it yesterday, two 1/2 weeks after I sent it off.
Of course the problem was the decoder, and they replaced it and did some "lubing and tuning", and final testing. There was "no charge" for the service.
I've got several BLI locos, and they are my favorites, and knowing that the Company "has my back" is certainly a good thing.
Thank you BLI!
ENJOY !
Mobilman44
Living in southeast Texas, formerly modeling the "postwar" Santa Fe and Illinois Central
Wow - 2-1/2 weeks...That's a quick turnaround. I've sent three locomotives into BLI in the past and it was closer to 4-5 weeks. But, when I got them back, they ran great. And, just like your experience, mobilman - they didn't change me anything for the repair.
Tom
https://tstage9.wixsite.com/nyc-modeling
Time...It marches on...without ever turning around to see if anyone is even keeping in step.
tstage Wow - 2-1/2 weeks...That's a quick turnaround. I've sent three locomotives into BLI in the past and it was closer to 4-5 weeks. But, when I got them back, they ran great. And, just like your experience, mobilman - they didn't change me anything for the repair. Tom
Rich
Alton Junction
Well it's reasonable to believe when doing repairs, if a simple concern comes in it will get done before a more involved steam engine repair.
It may depend on the skill level of the personnel and parts availability.
Jim
I have also have had a good experience with BLI. I sent them a one sentence thankyou E-Mail when all was said and done. They thanked me for that and said they didn't get many thank-you's and appriciated it. Hopefully they will see this thread.
Brent
"All of the world's problems are the result of the difference between how we think and how the world works."
I have also had positive results from BLI's parts and service people. In the past I have purchased various parts for a reasonable cost. I needed gears replaced on two PRR I1 driving axles, BLI pressed new gears on and returned them promptly, free of charge. I sure didn't want to mess with pressing wheels on to axles and quartering drivers.
Just over the recent holidays, I had to return my brand new L1. They first sent a replacement decoder which made no improvement, then they emailed a prepaid shipping label for me to send the engine back. Last week I got a new, replacement locomotive and it runs great (although I'm still not thrilled about their "chuff" sounds in the Paragon 3 decoder!) Turn-around was a bit over three weeks.
Out of about 50 BLI engines on my roster this was the first time I've ever had to send one back to them and I mentioned as much when I wrote to them.
I also sent an acknowledgement email thanking them for the great customer service.
Regards, Ed
BLI have a great team of support people - tech, customer support etc. I spoke with their customer support person who was very knowlageble and helpful.
They have taken good care of me and I know one or two people who posted here know I got great service from them in the past.
They are the best as far as I am concerned. If you read my previous posts I had reservations but not now.
BLI - THE BEST - buy with 100% confidence and they will take care of you.
No - I do not work for them or have any relationship with them other than they take care of my locomotives.
Chris.
Loco Guy - is a state of mind - not an affinity to locomotives.
Sit back and enjoy your track...