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Why I Hate the New Software

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Posted by tstage on Thursday, December 5, 2013 8:21 PM

Did you contact Kalmbach Customer Service yet???...

https://tstage9.wixsite.com/nyc-modeling

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Posted by richhotrain on Thursday, December 5, 2013 9:08 PM

tstage

Did you contact Kalmbach Customer Service yet???...

 

Spoilsport !   Dead

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Posted by zstripe on Friday, December 6, 2013 2:58 AM

richhotrain

 

 
tstage

Did you contact Kalmbach Customer Service yet???...

 

 

 

Spoilsport !   Dead

 

I believe, He tries, to avoid,going to the, Principal's office, like the, plague. Laugh

Cheers, Drinks

Frank

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Posted by tstage on Friday, December 6, 2013 6:45 AM

Ya' think??? Bang Head

https://tstage9.wixsite.com/nyc-modeling

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Posted by Kyle on Friday, December 6, 2013 2:41 PM

NittanyLion

Most of the time, these roll-outs happen and issues are definitely traceable to issues on the user end.  I've never had a single issue through any round of updates on any of the now five machines that I've browsed this site on.

That said.

The mobile version doesn't seem to play nice with smartphones in portrait view.  The last three characters of every line are off in the aether.

 

For me some of the post have the right side cut off, some more than others, it goes from three letters cut off to the point you can't see the relpy button and the postdoesn't make sense because  you are missing so much.

I just found a new problem, some of the text that I am typing is under the format bar/box, so I accident hit the quote button twice since I could see that I had inserted the first quote. Then as I wastyping, it fixed itself, at which point I realized I had inserted the quote twice and deleted one.

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Posted by tstage on Friday, December 6, 2013 2:56 PM

I guess it cut off access to the Customer Service button, too.  Whatever...Zzz

https://tstage9.wixsite.com/nyc-modeling

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Posted by dti406 on Friday, December 6, 2013 3:49 PM
"NittanyLion wrote the following post 21 hours ago:

Most of the time, these roll-outs happen and issues are definitely traceable to issues on the user end.  I've never had a single issue through any round of updates on any of the now five machines that I've browsed this site on."

 

I'm sorry but the IT Types and programmers need to take into account that not everybody has the latest and greatest.  At work I have XP and IE 7 or 8, and a lot of that is based on accessing bank software that will not take upgraded operating systems or browsers, then I have the problem where I now cannot access some states tax reporting websites. 

On this post it would not let me add the Quote to the post and I am using Windows 7 and the latest Firefox so go figure!

That makes me think it is the software and not the user!

 

Rick J My 2 Cents

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Posted by tstage on Friday, December 6, 2013 4:02 PM

dti406
On this post it would not let me add the Quote to the post and I am using Windows 7 and the latest Firefox so go figure! That makes me think it is the software and not the user!

That's where beta testing would have helped out matters but....that's water under the bridge at this point.

Tom

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Posted by rrinker on Friday, December 6, 2013 7:06 PM

They say that - but many of our clients are banks and they are scrambling liek crazy to get off of Windows XP, with no more security updates it will be an audit fail to be running an unsecured operating system. SO far, every single one, their core applications have worked with Win 7 for quite some time now. All of the major core applications, and all the extra stuff like various fed sites and loan systems, work with Win 7 and at least IE9 if not 10.

Anyway, it's Friday, enough work talk... the whole point you often have to put the latest IE in compatibility mode is because the site does something to support the older browsers - the cry has always been the MS is totally non-standard, well, the more they ditch the proprietary stuff and stick with HTML standards, the more sites break, becuase they all used that extra stuff for a better experience.

As for cuttong off the sides - clear your browser cache! You probably have a stale CSS file, because I just tried making my browser window narrower and wider, and the text reflows to fit the space. I have a widescreen display (2 of them actually) but any given window is no more than half or 3/4 of the width, what's the point of having all this screen real estate if every window just overlaps them same as on s small screen?  Clearing the cache often fixes many web site issues. And clearing other temp files and stuff using disk cleanup helps many other issues. Note that the disk cleanup utility does NOT clear the windows temp files or your user temp files. Which has always bugged me. Those you cna clean manually. On most versions of windows, the Windows temp files are in c:\windows\temp. Select them all and delete. If any prompt that they cannot be deleted, click skip, those are ones that are currently in use. I have NEVER had this cause a problem - because if a file is in use, it won't let you delete it. Likewise, user temp files can be accessed by clicking start, run and typing in %tmp%. Select and delete all those, too. If any give an error that they are in use, click Skip.

Another thing to make sure you do is ditch any of those useless extra toolbars that often come with otherwise legit software if you don't carefully pay attention to what it says will be installed - Adobe and Oracle (Java) are two particularly big offenders with the unwanted extras, but there are many others as well. Don;t just click them off in your browser, go to Control Panel, Programs and uninstall them (Add/Remove Programs for XP).

 If you ahve any sort of real-time malware scanning going - check the logs for it when something odd happens, it could be that the malware block is interfering with the legitimate actions of the web site - that's particularly the case when things like a copy/paste don;t work, or even things like clicking the Quote button don't actually do the action. It could also be that your browser security settings are too locked down. Just looked at my settings, in IE10, I have the Internet set to Medium-High, with protected mode checked.

 I also said before, if you have a firewwall/router between your PC and you cable modem or DSL modem, there is no need to ALSO run the Windows Firewall. That can interfere with things too.

 Enough IT for the week, I need a beer. Beer

                --Randy


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Posted by chochowillie on Friday, December 6, 2013 7:26 PM

richhotrain
Why will new software only work with Windows 98 and Internet Explorer 3?

It works just fine with Google Chrome under Win7 and Win 8. It also works just fine with Firefox at least that is what I have found.

Dennis

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Posted by jeffrey-wimberly on Friday, December 6, 2013 8:06 PM

richhotrain
Why will new software only work with Windows 98 and Internet Explorer 3?

Working fine with XP and Firefox 25.

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Posted by zstripe on Saturday, December 7, 2013 1:14 AM

Randy,

I would like to buy You a couple of Beer Beer Yes for your well put explanation and some will find,if they do a clean out of unused or old files, the PC will run faster. Now if anyone heed's the suggestions, well that's another story.

Cheers, Drinks

Frank

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Posted by richhotrain on Saturday, December 7, 2013 4:07 AM

chochowillie

 

 
richhotrain
Why will new software only work with Windows 98 and Internet Explorer 3?

 

It works just fine with Google Chrome under Win7 and Win 8. It also works just fine with Firefox at least that is what I have found.

Dennis

 

Interestingly, while the new software does not seem to like my combination of Windows XP and Internet Explorer 8, it does work reasonably well with Chrome and Internet Explorer 8.

For reasons unrelated to this forum, I installed Chrome a few weeks back as an alternate browser to Windows XP.  I am typing in this message using Chrome and IE8.

Since the only response that we have received from Kalmbach is the message stating that the software is an off the shelf product, we really don't know how the new software was designed to be implemented and what the default options would presume relative to operating systems and browsers.  It could well be that the software is not backward compatible and does not support operating systems prior to Windows 7.   Or, Kalmbach failed to enable options beyond the default options.  

Someone asked why the MR forum was the guinea pig for this new software while the other forums retain the older software which seemed to work quite well at the time that it was eliminated.  Good question.  No answer.

Rich

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Posted by ollevon on Saturday, December 7, 2013 8:13 AM

Well, as for me I just hate this new format, so instead of complaining about what I can't do on here anymore I am going to log off and stay logged off, because I am just bored with this forum.  Don't get me wrong I don't mean any of you guys, just the forum itself. 

logging off

  Sam

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Posted by tstage on Saturday, December 7, 2013 9:24 AM

richhotrain
It could well be that the software is not backward compatible and does not support operating systems prior to Windows 7.

As I mentioned before, Rich, I have both XP (SP 3) and Windows 8.1 at home with Firefox 25.0.1 and I've had ZERO problems with the forum, other than loss of certain functions that we had prior to the upgrade.  Page formatting has been fine.

richhotrain
Someone asked why the MR forum was the guinea pig for this new software while the other forums retain the older software which seemed to work quite well at the time that it was eliminated. Good question. No answer.

I would guess it's because we have the largest traffic of all the forums and Kalmbach could discover bugs more quickly if we were the guinea pigs.  Course, other than the one post from Neil Besougloff, we've heard diddily-squat from Kalmbach on whether the IT department is working on (or can work on) any of the bugs we posted about. Sad

Tom

https://tstage9.wixsite.com/nyc-modeling

Time...It marches on...without ever turning around to see if anyone is even keeping in step.

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Posted by tstage on Saturday, December 7, 2013 9:40 AM

rrinker
Another thing to make sure you do is ditch any of those useless extra toolbars that often come with otherwise legit software if you don't carefully pay attention to what it says will be installed - Adobe and Oracle (Java) are two particularly big offenders with the unwanted extras, but there are many others as well. Don;t just click them off in your browser, go to Control Panel, Programs and uninstall them (Add/Remove Programs for XP).

Yea, Adobe got an earful from me recently with their latest Flash Player upgrade.  While there was a tick box to unclick if you didn't want a certain McAfee product installed, Google Chrome and Google Toolbar were "automatically" installed with the upgrade Grumpy so I had to go into Control Panel to uninstall them.  Adobe makes it pretty difficult to send them feedback on their website so I used their bug report to tell them what I thought about their latest approach to push Google Chrome and Toolbar.

Tom

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Posted by superbe on Saturday, December 7, 2013 9:57 AM

Why is it that Kalmback's program is so incompatable with IE? Kalmback's IT department is aware that more users use IE than any other program and should work with all programs.

I was having trouble like others with the new update and then my troubles were compounded when the gremlins installed IE 11 on my computer without my knowing it.  After that I couldn't log into the forum, peiod. So I started using Firefox. After readng on the forum about cmpatabilty issues I checked my computer and listed the forum address as acceptable and was them able to log on the forum. This didn't correct my other problems, however.

But why was this forum the only address of all the ones I use NOT COMPATABLE. This says a lot about the program

Kalmback needs to make changes with it's IT staff. 

Bob

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Posted by Anonymous on Saturday, December 7, 2013 10:32 AM

Oh, c´mon folks - let´s be fair and square! The new forum software may have some glitches and also may take a little time for us to get used to the changes again, but I am sure the Kalmbach IT staff is doing their best to make as comfortable as possible for us.

Afterall, it´s free for us to use!

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Posted by richhotrain on Saturday, December 7, 2013 10:39 AM

Ulrich, that argument has run out of steam.

No one from Kalmbach has responded one way or another. I'm betting that's because Kalmbach wants to hear from us so that it becomes more apparent to them what the problems are. 

Imagine if we never said nothing, not a word.  Kalmbach wouldn't have a clue what is wrong with the new software and whether anything is wrong with the new software.

So we are being fair and square, and when you think about it for the moment, that is just what Kalmbach wants.

I doubt that anyone on the Kalmbach staff is the least bit troubled by this thread.  Heck, it is helpful to them.

Rich

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Posted by Anonymous on Saturday, December 7, 2013 10:54 AM

Rich - I am with you regarding notifying the Kalmbach folks of problems in using this forum. My comment referred to Bob stating "Kalmback needs to make changes with it's IT staff. " That´s a little heavy ...

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Posted by rrinker on Saturday, December 7, 2013 11:30 AM

 But this forum IS compatible with IE. I use nothing else. I've always found more sites work with IE than don;t, and never had a reson to switch. I've tried the others, Chrome and Firefox especially take up MORE system resources displaying the same page as IE, not that that really matters since I have 16GB of memory in this computer. And I don;t have any iddues with constant malware and virus infections that everyone seems to blame IE for. So, I stick with IE. Maybe I'll take one for the team and install IE11 and see what happens.

                       --Randy

 


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Posted by JoeinPA on Saturday, December 7, 2013 12:00 PM

rrinker

 But this forum IS compatible with IE. I use nothing else. I've always found more sites work with IE than don;t, and never had a reson to switch. I've tried the others, Chrome and Firefox especially take up MORE system resources displaying the same page as IE, not that that really matters since I have 16GB of memory in this computer. And I don;t have any iddues with constant malware and virus infections that everyone seems to blame IE for. So, I stick with IE. Maybe I'll take one for the team and install IE11 and see what happens.

                       --Randy

 

 

Randy:

I'm running IE 11 on Win 7 with no problems. If anything is different, it seems to run a little faster than the previous version.

Joe

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Posted by rrinker on Saturday, December 7, 2013 12:16 PM

 I've not had problems in the past, I was being maybe a little facetious with the "take one for the team". I tend to decline such updates at least for a while, rather than install them on day 1. Critical system updates, I do install, but I pay attention to what's in the list for Windows Updates when I run it.

 I do have to be careful since I do work from home at times and use multiple VPN systems to connect to customers, and sometimes things don't work. I've already gotten to the point where there is one customer I have to go use my old computer for, despite uninstalling all the other VPN clients on this one, it still won't connect properly. And I've grown so used to having dual monitors that I can barely function with a single screen. Only way I think to fix this machine to work with that one client's oddball VPN (out of dozens of clients I know with VPNs, this is the ONLY one that uses this particular vendor's) would be to do a full Windows repair. I have NEVER done that on any machine I've ever had - outside of upgrading to a new version, the copy of Windows I installed when I built the machine was the copy that was on it when the machine was retired - some people seem to have to constantly reinstall Windows - again I think this is related to not doing periodic cleanups and wiping temp files, and getting things like those extra search bars and toolbars installed because of not paying attention.

                --Randy

 


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Posted by Geared Steam on Saturday, December 7, 2013 12:50 PM

"Format C:" will fix all the computer problems you have, forever, guaranteed. Then you can go interface with humans and not be bother with such distractions. Storm

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Posted by BRAKIE on Saturday, December 7, 2013 1:05 PM

superbe
Why is it that Kalmback's program is so incompatable with IE?

 

Is it?

I'm using IE and all I had to do in order to sign in was place trains.com in my compatibility box and haven't had any issues other then no delete message icon-doesn't come with the package I guess.

Have you tried that?

Larry

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Posted by superbe on Saturday, December 7, 2013 4:14 PM

Larry,

The only buttons I have are cut, copy, and paste. When I tried this with Firefox the picture was distorted.

This is the picture I posted with F F

This one is with IE 11

I copied the link from Photobucket and pasted using the mouse.

Here goes nothing,

Thanks

Bob

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Posted by superbe on Saturday, December 7, 2013 4:30 PM

Larry,

The gremlins must be working for the better as copying and pasting now seems to work when it didn't yesterday.

Thanks for encouraging me on.

Bob

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Posted by Kyle on Saturday, December 7, 2013 8:57 PM

I think Kalmbach should just go back to the old software, keep one IT guy to fix bugs, and the rest should be put on making more MR extra videos.

 

I also noticed there are a ton of MRR video plus videos displayed on theregular MR site, which drives me crazy, $10-$20 for video plus seems reasonable, but $70 is crazy, I wish they  wouldn't trick you into thinking it is a MR extra video, and next thing you know, your being redirected to video plus.

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Posted by rrinker on Saturday, December 7, 2013 10:45 PM

 Where's it $70 for MRVP? It's not even that much for a combo subscription to MR and MRVP.

              --Randy

 


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Posted by oo-OO-OO-oo on Saturday, December 7, 2013 11:18 PM

To add to the "It works for me" crowd.

At work, running Windows 7 and firefox 25.0.1

Eric

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On a northbound train

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