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Recent experience. Had a problem with a GP7 DCC/Sound unit that was almost a year old. Decided to do the QSI Upgrade on the unit and found a cracked socket on the Chip. Tried to do the R&R of the chip and the new chip would not seat properly. E-Mailed Walthers about it and they said send it in in the Original packaging and we will see what we can do. After about 14 days I received my engine back whith a new board installed. Works fine now. Walther's never asked for a receipt or proof of purchase. I was very pleased with this quality of service. Chris
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