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I don't have a broadway-limitedswitcher but I do have a NYC j1e hudson and I have had some problem with the sound . the manuel says to remove the shell of the tender and with the power to the track off, remove the reset plug, turn the track power back on and you will here the engine sound for a few seconds. replace the reset plug and see if this works. It is supposed to program it back to the factory settings. I too hav emailed broadway limited and have gotten no reply from them. Maybe if we tell them that we will stop buying their product they might listen. Hope this helps.
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