I have the bouncy problem and left a phone message. I also have a QSI in it and have problems communicating with them as well. What's happening with our hobby??
rockrailsnsnow "......Any one had the bouncy problem?" Jim, Have had the same problem with TWO so far...waiting to hear back from Fox Valley. I'm disappointed to say the least. Below is a copy of my post on RR-line forum. I'll post again if I get any answers. Cheers, Michael ( rockrailsnsnow ) Boalsburg , PA Good Morning,Anyone out there get the new Fox Valley Hiawatha?Tested it yet? Problems??I placed the first engine on the test stand as usual to break it in on DC before installing a decoder, and found it wobbled front to back like a dingy in waves. I thought it might be the traction tires, but rather it seems the front set of drivers were +/- .0015 out of round. This translated into about 3/32" of bobbing at the rear of the cab roof.I contacted the dealer I purchased from and they immediately replaced it with another. (Kudos to Internet Trains for fast response and excellent customer service)Still no joy...same problem with second unit. Have since talked with several others and another dealer and others seem to have found the same. I am reluctant to have them send a third until I find out if it is a common problem, or these are isolated cases, and I just have extremely poor luck. (2 out 2 bad ) I have sent an email to Fox Valley and am waiting for a response. My purpose here is to encourage anyone else who may have a problem to do so also. It is too expensive to be a shelf piece, and I suspect there may be a manufacturing QC issue. If it is a common problem and they are made aware of it, I am hoping they can at least provide replacement drivers to cure the problem.Thanks,MichaelBoalsburg, PA
"......Any one had the bouncy problem?"
Jim,
Have had the same problem with TWO so far...waiting to hear back from Fox Valley.
I'm disappointed to say the least.
Below is a copy of my post on RR-line forum. I'll post again if I get any answers.
Cheers,
Michael ( rockrailsnsnow )
Boalsburg , PA
Good Morning,Anyone out there get the new Fox Valley Hiawatha?Tested it yet? Problems??I placed the first engine on the test stand as usual to break it in on DC before installing a decoder, and found it wobbled front to back like a dingy in waves. I thought it might be the traction tires, but rather it seems the front set of drivers were +/- .0015 out of round. This translated into about 3/32" of bobbing at the rear of the cab roof.I contacted the dealer I purchased from and they immediately replaced it with another. (Kudos to Internet Trains for fast response and excellent customer service)Still no joy...same problem with second unit. Have since talked with several others and another dealer and others seem to have found the same. I am reluctant to have them send a third until I find out if it is a common problem, or these are isolated cases, and I just have extremely poor luck. (2 out 2 bad ) I have sent an email to Fox Valley and am waiting for a response. My purpose here is to encourage anyone else who may have a problem to do so also. It is too expensive to be a shelf piece, and I suspect there may be a manufacturing QC issue. If it is a common problem and they are made aware of it, I am hoping they can at least provide replacement drivers to cure the problem.Thanks,MichaelBoalsburg, PA