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Broadway Limited's new strategy for preorders
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<p>Let me show you how I think Pre-order works very well. I will use Rapido as an example because I have actual pre-orders before delivered or pending with thier passenger cars that are very well done.</p><p>Pre-order paid to hobby shop, rapido delivery date, stock number and road number.. so far so good.</p><p>Several times during the months Rapido updates often and precisely about the product in question. I think one of the coaches suffered bad handling on the Chinese side and they changed factories to improve quality control. That delayed the coach a time. However knowing this, the waiting isnt a trial.</p><p>The passenger cars all arrived as advertised, one arrived with flaws however, we already knew about these exact problems and had precise instructions should we discover a car with specific issues so Rapido can take care of them properly. I think one car arrived without wheels. Yes, no wheels... what kind of QC is that? Not to worry, within a week I had a handful of wheels.</p><p>Information that flows freely and with precision from the Company to the customer with dynamic and changing time frames that are pretty accurate makes me a very happy customer and will return for more.</p><p>BLI.. well.. thier service is a Industry Gold Standard, Ive had engines that are essentially paperweights and destined for the parts box brought back from thier repairs 100% that makes me a loyal customer. But what I dont like is waiting on a engine for two years with NO updates and TBD on thier webpage carrying a 2 year old image that is nothing more than a concept drawing to me.</p><p>While that is going on, tons and tons of reruns in the hundreds occured.</p><p>I guess they are not interested in generating new engines very often these days. THAT is my issue.</p><p>I proactively took care of that problem by finding QSI engines that will fit the time frame and already availible TODAY without waiting any longer. They may not be BLI engines but will serve well enough.</p><p> </p><p>I have been very vocal about this for a very long time. It's past time for me to sit down, be quiet and get on with playing trains, after all the engines are there and running. The pre-order issue is essentially irrevelant and serves no useful purpose for me to rant about it.</p>
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