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Modern ZW transformer (Lionel support) Locked

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Posted by TRAINCAT on Friday, November 26, 2010 2:05 PM

I no longer have access to the electrical engineering books  I used to have, but that part number looks to me a like a CPU chip. Is it 2-3 inches long and about 3/4 inches wide? If it is, some of the other smaller chips may be toast as well. It may be a 15 volt chip and that may have taken out some nearby chips. Good luck.

Roger

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Posted by pltbowie on Friday, November 26, 2010 8:15 AM

I am way ahead of you.  The seller has already told me that theperson they got it from informed them that it did not work.  I may buy it for parts???  I see that on my circuit board a MTP33N 10EG 524 chip is fried on the D-U terminal; finding it is like looking for a needle in a haystack.

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Posted by rtraincollector on Friday, November 26, 2010 8:05 AM

Check out this ZW on ebay it needs repairs but might have a good card

but might be the card is bad also person knows nothin about it

http://cgi.ebay.com/Lionel-ZW-Transformer-6-14124-Controller-power-house-/200546951172?pt=Model_RR_Trains&hash=item2eb187a004

it would be a shot in the dark

Life's hard, even harder if your stupid  John Wayne

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Posted by rtraincollector on Thursday, November 25, 2010 4:28 PM

pltbowie

 I emailed Lionel AGAIN through Lionel.com lets see if they reply.  I can't wait to waste more money on the the newest version of Lionel's unsupported modern ZW.  What I am trying to do now is to buy another 'smoked' ZW from a friend of mine so that I can have the parts I need to fix the circuit board.  I have had 3,600 hours of formal electronic training through Bellcore and ATT&T so I am willing to give it a try.

My personal experince is 100% better to call than email and demand to talk and agree your going to wait to talk to a tech rep. you may be on hold about 15- 30 minutes but your going to get better help, as email your just going to get customer suport rep that from what I understand is like a collage student that really don't know anything about trains and just looks in the website diagrams as you can and did.

Life's hard, even harder if your stupid  John Wayne

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Posted by Seayakbill on Thursday, November 25, 2010 11:17 AM

 I can't wait to waste more money on the the newest version of Lionel's unsupported modern ZW

I would think the the new Lionel ZW will take in account the flaws in the current version and be darn near bullet proof, especially since it is in the $700 list price. Not many folks going to plunk down that kind of money for a smoker.

Bill T.

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Posted by traindaddy1 on Thursday, November 25, 2010 10:50 AM

 "rtraincollector":  From my experience with Lionel, I agree that the guys at the "tech desk" are more sympathetic and knowledgeable that the "customer service" reps.  Certainly worth a call. 

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Posted by pltbowie on Thursday, November 25, 2010 8:57 AM

 I emailed Lionel AGAIN through Lionel.com lets see if they reply.  I can't wait to waste more money on the the newest version of Lionel's unsupported modern ZW.  What I am trying to do now is to buy another 'smoked' ZW from a friend of mine so that I can have the parts I need to fix the circuit board.  I have had 3,600 hours of formal electronic training through Bellcore and ATT&T so I am willing to give it a try.

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Posted by rtraincollector on Thursday, November 25, 2010 8:43 AM

call lionel when you do once you get a service opperator insist to talk to technical support ( you do better with those guys) as sometimes they have the parts from a return one and will send it to you where it won't show up in stock.

Life's hard, even harder if your stupid  John Wayne

http://rtssite.shutterfly.com/

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Posted by Seayakbill on Thursday, November 25, 2010 8:39 AM

There have been a number of postings on other forums in regards to the Lionel modern ZW frying out on one or another type of electrical shorts. I would think that Lionel would take these transformers in as trade-ins in their new ZW that is scheduled to be released around the first of the year.

Bill T.

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Posted by pltbowie on Wednesday, November 24, 2010 5:54 PM

Not me I am going to park the modern ZW piece of junk and use my Postwar ZW.  Still no reply from Lionel.com or the local Lionel service center.  If I want modern anything from now on I will go to MTH in Coloumbia Maryland it is only 12 miles from here where they make the trains.  At least this way I can talk to the main service center face to face.

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Posted by TRAINCAT on Wednesday, November 24, 2010 3:27 PM

Sadly, it does NOT surprise me based on what I have seen from Lionel in the last year or two. If they do not support what you buy then you have to buy another one when yours dies. Makes more money that way!

Roger

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Posted by pltbowie on Wednesday, November 24, 2010 11:15 AM

I still did not get a reply from Lionel.com?  I still have not received a call from the local Lionel service center as to the status of the circuit board that they can't buy from Lionel?

I feel that this is something that CTT would do well to investigate and write an article about the LACK of support from Lionel on the modern ZW.  The article could be titled "How To Push Your Lionel train Around The Track By Hand This Christmas"  OR "How To Email Lionel And Be Ignored".

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Posted by Seayakbill on Wednesday, November 24, 2010 10:17 AM

I thought Lionel had stated that they would have parts for 3 years after production of an item that had been stopped. Not sure if electronics would fall into that scenario.

Bill T.

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Modern ZW transformer (Lionel support)
Posted by pltbowie on Wednesday, November 24, 2010 6:12 AM

OK, here is what I have found out so far:
I have a 6-32930 ZW with two 180 watt power supplies.
The power supplies are fine and put out over 19 volts AC.
The circuit board in the thing that looks like a ZW has burn spots and needs to be replaced. I went to the Lionel online store on Monday and there it was a 691-PCB1-069 circuit board for $99 BUT it said unavailable?
I mailed Lionel through Lionel.com and I am still waiting for a reply? THE VERY NEXT DAY the part was no longer in the Lionel store????
I called a local Lionel service center and guess what; even the service center can NOT get the part through the dealer parts list????
The person I talked to at the local service center was very nice and said that he would check with the manager of Lionel's customer service (by email) and call me back when he found out what was going on.
When he calls I will pass on that information.
I fear that Lionel is no longer backing up that product with replacement parts?

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