Mark,
I am glad to hear that Lionel really came through for you, and as lionroar88 mentions, I'd test your Legacy system to determine if all of the data you previously entered into your handheld has been transferred to your new unit.
Since it's a "brand new" unit, it may not...... but it's worth the try.
Just a side note: I'm not sure what caused your previous "melt down", but I believe I've read where extraneous frequencies from other 2.4Ghz sources (wireless telephones, computer hardware, wireless routers, etc. etc. etc. ) may have an influence on the Legacy signal. I'd move any electronic device as far away from your layout as possible, and not have them plugged into the same electrical socket as the Legacy unit. They may not have any influence at all, but it doesn't hurt to play it safe.
I'm looking forward to hearing about your "new" experience from your "new" Legacy system.
lionroar88You might want to at least power it on... when we sent our units back for the original upgrade we didn't lose what we sent in (at least I didn't), maybe, just maybe, they transferred your data as well...
You might want to at least power it on... when we sent our units back for the original upgrade we didn't lose what we sent in (at least I didn't), maybe, just maybe, they transferred your data as well...
PA Station - I just reread your reply to Mark. Question for you:1. Define 'bullet-proof' - I've had my Legacy System since last March and I sent it in for the upgrade and I haven't had the 'loss of signal' issue that so many are complaining about.2. Seriously, if you are seriously considering it, buy it. It is far superior to ANYTHING on the market today.
Mark.... (sorry for the misnomer)
Thanks for the update!!
Please keep us informed as to the RMA, and if Lionel can diagnose the particular problem you were encountering.
It's quite possible that other Legacy users are experiencing the same problem, and it is only through users, such as yourself, that Lionel becomes aware of it and makes some attempt to duplicate and correct the problem.
I have yet to acquire a Legacy system, though it has been my intention to do so, at some point. However, I'm hoping to hear an announcement from Lionel that they have, in fact, corrected the "loss of signal" to the command unit(... i.e. weak transmission signal") since the "send back your unit for the 1.2 upgrade" from last September.
It's been almost half a year since this upgrade was performed, and the "loss of signal" which occurred after the upgrade has yet to addressed by Lionel.
Yes, they are aware of the problem, but after 6 months, Lionel has not been forthcoming in announcing what, if any, progress has been made to eliminate it.
Lionel needs to speak up, and let present and future Legacy customers know what is being done to correct the problem.
Please keep everyone on the Forum informed about your situation.
Why ???? ...... Because others (like me) who are potential customers for this product want to know if/when Legacy has finally become a bulletproof remote control command system to run our Lionel model trains.
Again, thanks for taking the time for the latest update !!!
P.S.Sure would like to see your layout, sometime !!
.
Thanks for the assistance, its Mark by the way.
First off, I read magicmans post and he seems think that I slighted you. That certainly was not my intention and if I did I apologize.
It didnt go out in the trash as threatened because:
1) Monday was Ceasar Chavez day and usually Holidays distrupt the collection days.
2) I was advised that htis is not environmentally sound, that electronic items should be handled differently than day to day refuse.
I did give Lionel a call. The first call took just over an hour to get through. I will say though, that at least they let you know where you are in the que, rather than one wondering 45 minutes into it if you are just holding on a dead line. Anyrate, the gentleman I spoke to said he had never heard of this particular problem, and that someone would contact be within the hour. No call came back.
I called again and went through a similar wait. This time I was greeted by a gentleman named Raime, and Im sure I spelled that wrong. He was very polite and checked, while I waited, why no one had called back. We talked a bit about the different problems this thing was having and had a laugh that he hadnt heard of the throwing it against the wall problem either. He offered to issue a RMA so that Lionel could look at it. Im still waitng for that, but we are on different sides of the country. I'll say again, this guy was very courteous and helpful.
Thats where it stands now.
Im still having fun with the PW stuff.
Well.... it's Thursday (garbage collection day for Matt), and I never received a phone call in response to my help in resolving his problem with his Lionel Legacy difficulties.
I sure hope he didn't take the drastic action that he posted previously... (disposing it in the garbage container).
Matt....
I contacted Lionel's CTO (Chief Technology Officer - Jon Z.), in your behalf.
Hopefully, you've received assistance with your Legacy difficulties, and trust you will post an update to resolving your problems.
It's quite possible that others are/were experiencing the same problem you experienced, and posting those anomalies on this forum can help in diagnosing and discovering a remedy.
Keep in touch.
magicman710After a person kindly asks to repair it and possibly give it back to you so you can enjoy your trains again, you tell him you would rather see it crushed in the back of a garbage truck, correct?
After a person kindly asks to repair it and possibly give it back to you so you can enjoy your trains again, you tell him you would rather see it crushed in the back of a garbage truck, correct?
Hopefully, he won't take that drastic step !!!
No doubt the controller will still function properly, and only the screens need replacement.
Or, even if the screens are cracked, it may not be that noticeable.
I'd like to simulate or recreate the problem he was experiencing, since, if it was a defective unit, it is still under warranty and could be repaired.
I sure hope he calls me!
So... let me get this right...
You purchased the Legacy System for its more realistic operation and better interface as well as controlling much better locomotives, correct?
You did have Lionel install the new update last year, correct?
You purchased several Legacy locomotives to operate with the Legacy System, correct?
And, just because of one small issue, that could have been occuring for an infinite of reasons, decide to throw your controller accross the room, and break the 2 touch screens, instead of either reading the troubleshooting section of the manual or contacting Lionel Tech or asking on this forum, correct?
"Lionel trains are the standard of the world" - Jousha Lionel Cowen
mdainsd Im sure you are serious about dashing over to grab the stuff, but then you would be robbing me of the one true enjoyment I will ever get from that system... watching it go into the compactor section in the back of the garbage truck Thursday morning.
Im sure you are serious about dashing over to grab the stuff, but then you would be robbing me of the one true enjoyment I will ever get from that system... watching it go into the compactor section in the back of the garbage truck Thursday morning.
Several 3 Railers members belong to the Chula Vista Live Steamers. Unfortunately, I haven't had an opportunity to check out your layout, but I will, soon. Looks like LOTS of fun !!!
I hope you're kidding about your intentions with your Legacy unit. If not, can you provide me with the street location where you place your garbage containers ? And maybe place a yellow ribbon hanging out of the top so I'll know which one is yours ?
Seriously, I'll relieve you of your burden!! Tell you what, donate your Legacy set to the 3 Railers or the AGTTA for a tax deduction!! Of course, if you don't need the deduction, you can dontate it to ME !!
Suggestion: Your next Live Steamers meeting is Wednesday the 25 of February. Pack up and bring your Legacy unit to the meeting, and perhaps we can come to an "agreement" of some sort!
mdainsdI've probably seen him as I like to get down to the museum from time to time. I really enjoy just hanging back and watch the trains. Ive never interacted with the members.
I've probably seen him as I like to get down to the museum from time to time. I really enjoy just hanging back and watch the trains. Ive never interacted with the members.
I take it you're not a member of the 3 Railers, then?
Not a problem. As a guest, you can bring your trains to run and, perhaps, get a few pointers on the problems you're having with Legacy.
And I was serious about dashing over and picking up your Legacy controller before you dump it in the trash can !!!
Call me !! (858) 453-2025
mdainsd I dont think I know doug da grump but who knows. im more active in the live steam club here. no electronics LOL!
I dont think I know doug da grump but who knows. im more active in the live steam club here. no electronics LOL!
Of course you do!
EVERYBODY knows Doug (... top photo, sitting down on the left, blue shirt, white hair and glasses).
He runs every Friday on the 3-Railers layout at the San Diego Model Railroad Museum in Balboa Park.
He's best known for his "Holiday Trains".
mdainsdI finally threw the handheld across the room and broke both touch screens, that is how aggravated I have become with this substandard system.
I'm certain whatever problems you're having can be remedied, and you'll be up and running your TMCC / Legacy equipment, again.
Meltdown? I once had a small N scale Layout. I also had an axe. One day the two met in my backyard. The axe won and I went back to my O gauge roots (post war, of course) and have never regretted doing so.
I have 3 more years till I'm 55 , then I can retire so keep your calander open.
laz57
Might have to do that in a few years from now. Do you know DOUGDAGRUMP from the train club? Sounds like the 3 of us would have fun?
MDAINSD,
At least your having fun with those postwar babies. The whole idea of this hobby is to have fun. That's what I do. Keep em runnin.
PS. I was out in SD the summer of '86, helping to build my SISTER and BIL house in ESCONDIDO. Nice place, had a great summer there. Went to see a few Padres games and wild animal parks. Great town, they even got OL MILWAKEE beer there that year and saved my summer.
Yep I have done my time too, in my MANCAVE, all I wanted to do was have some fun and watch the trains go round and round? But when starting em up, and it didn't matter if it was Lionel or MTH, all of a sudden it becomes a nitemare. Couplers come open, engines have NO sound, or any other of a wide variety of things. But sometimes you as well as I get frustrated. The best thing that I have done was shut done everything go upstairs drink a beer and say, I look at it tomorrow. I know we all want answers now but I have learned that my trains will still be there tomorrow. Hope you can get past this? Because running those trains, is believe it or not, very theraputic?
i know that, its the many locomotives bought over that last year,
Which has what to do with the Legacy remote?
Did you contact Lionel tech support? My first CAB-1 arrived DOA back in 1997. I called Lionel and they sent me a replacement in two days and an RMA sticker to send back the broken one. No charge.
WOW, MDAINSD,
I have had my LEGACY system for about a year now and never threw it yet. Patience is a virtue. I have had some problems that were bad, but once I got the upgrade were ok. The biggest problem that I have now is the loss of communication between handheld and base. But even with that all I did was raise handheld so base could find. I agree that certain issues need to be resolved but smashing your Cab2..... I don't know?
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