"I heard you say that you want to talk to a agent"-Julie,Me- "Yes!", Julie- "Do you think that there is a problem with our realtionship?"

[Deggesty]

I get to an "agent" by saying, "Something else."

[Overmod]

Yep, it's Raymond.  Or channeling him.

Try using the word 'representative' next time.  Sometimes 'operator' or 'speak to operator' is the hidden back door that gets you out of scripted-menu land.

[divebardave]

OK OK but when I have to scream agent! 3 times and everyone in the bar is looking at me funny there is a problem. Then Julie pulls out this line-"Our Agents are specialised and say or press this botton". Which send you back to the top again. I assume that the airlines and bus companies are this bad as well.