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Amtrak and Chase Credit Card To Part Ways

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  • Member since
    February 2013
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Amtrak and Chase Credit Card To Part Ways
Posted by RailSpike on Thursday, September 3, 2015 5:16 PM
Just received a notice that Amtrak and Chase Bank are discontinuing their relationship effective September 30, 2015. No more Amtrak reward points by Chase credit card. Thank you Amtrak and Chase. What will they do next?
  • Member since
    July 2006
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Posted by NKP guy on Friday, September 4, 2015 9:55 AM

The answer is...Amtrak itself doesn't know.

Like you, RailSpike, I got the news from Chase in yesterday's mail.  I called AGR, waited on hold for 12 minutes (!), then got a clerk who said AGR has no idea yet about which bank will next have the honor of hosting my Amtrak rewards card.  Asked when he would know, the clerk replied "by the end of the month."

I take that to mean that for at least through October I'll be spending money without getting any Amtrak points, although I will be earning points on a new card that I don't want and will likely never get any reward from.

It's disappointing that with all of those highly paid managers Amtrak has that no one has this situation thought through and planned-for well in advance.  Do the words "seamless transition" mean anything to Amtrak?  (That's a rhetorical question, guys.)

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Posted by USCGR Tom on Friday, September 4, 2015 10:02 PM

The letter I received today from CHASE stated that points already earned for Amtrak travel will be "transfered to your rewards account held at Amtrak".

  • Member since
    October 2013
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Posted by spsffan on Friday, September 11, 2015 5:38 PM

Indeed. It says, in effect, that purchases made through Sept. 30, 2015 will count and the points will to to Amtrak. So, I guess I'll be charging everything for the next couple of weeks! 

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    July 2011
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Posted by runnerdude48 on Tuesday, September 22, 2015 10:25 AM

I just received an email Sunday that says my new card from Bank of America is on its way.  So I guess it is all back to normal again.  Until I want to redeem points under the new program.

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Posted by Sunnyland on Wednesday, September 23, 2015 1:36 PM

I got a letter from Bank of America that they will be taking over the Amtrak Guest Rewards. I called and they took down info from me and the card has been approved and will be on its' way. I was concerned also when I heard from Chase.   I have a bunch of points and hope them redeem them soon on City of New Orleans to visit a friend. I hadn't gotten around to calling Amtrak yet when I got the letter from Bank of America. 

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