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[quote user="NKP guy"] Sam1, you are absolutely correct.  I once wrote a letter to Mr. Boardman and received a real letter back, expressing his disappointment at my inconvenience and pledging to do something about it, which he later did. You'd do us all a favor if you'd post Mr. Boardman's postal address. [/quote] I sent my last letter to Mr. Boardman c/o of Amtrak Headquarters, Union Station, Washington, D.C. 2002.  My last letter to the Inspector General went to National Railroad Passenger Corporation, 10 G Street, N.E., Suite 3E-400, Washington, D.C. 2002.  I understand Amtrak is headquartered at Union Station, but has offices scattered all over the district. I am not sure whether Boardman offices at Union Station, but his assistant got my letter and responded to it.  I have yet to hear from the Inspector General regarding information about Amtrak's accounting systems. I am fixing to file an FOIA request to get the information. If I have a customer service issue, irrespective of the organization, I usually write a letter to the chief executive officer of the organization.  I frame the problem as clearly and concisely as possible.  I avoid using any inflammatory language and, if possible find a reason to throw in a complement.  I check and re-check the facts. And I never engage in a political or other rant.  On another note, I don't just write to complain.  I also write to complement.  Several years ago I took the Sunset Limited from LA to Dallas.  The service in the dinning car was exemplary,  and my car attendant was outstanding.  I wrote to Boardman to tell him what a great job his staff did in serving me.   Believe it or not big organizations, like the one that I worked for, keep the letters. If they get complements as well as improvement suggestions from a customer, they are likely to pay attention to them.  But if all they hear are complaints, they get tired of it and turn off the constant whiner.
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