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Write to Boardman!  Use real paper and send it in an real envelope.  Sign it with a signature that shows your mean business.  No mousy scrawling please.    I have written to Amtrak's chief executive (Boardman or his predecessor) at least ten times.  I have always gotten a reply, at least from one of his assistants, and the replies for the most part have been responsive. Most of my trips on the Texas Eagle are between Temple and Dallas or Temple and San Antonio. In July I took the Eagle from Temple to San Antonio.  I booked coach.  The train departed Temple at approximately 5:00 p.m., which was approximately 17 minutes late.  As soon as we were underway I went to the dinning car to see about a dinner reservation.  The lead server told me that there was only one sitting (5:00 p.m.), and and all the spots had been booked. He said that they only had one sitting because of the early arrival into San Antonio (9:55 p.m.) On a previous trip the dinning car was open until just before San Marcos.  I wrote to Boardman and framed the problem for him.  I received a prompt reply from his assistant that the appropriate management team member would look into issue.  Last week, when I again took the Eagle to San Antonio, the dinning car was open and serving until 6:30 p.m.  I don't know whether it was because of my letter, but I would like to think that it had some impact. The conductors and other train persons who work the Eagle from San Antonio to Fort Worth, for the most part, are pretty good. One man, who has been crewing the train for more than 24 years, is very good. He takes the time to point out many of the interesting sites along the route of the Eagle from SA to FW. However, some of the Chicago based service personnel have a bad attitude. Unfortunately, because of union restraints, getting rid of them is very difficult.
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