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Mean Passengers - Turn-Off to Potential Riders?

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As of just recently I have returned to the railroad.  But right before I worked for a transit company (DART).  I dont know about any of the other agencies, but all Dart employees are responcible for how the customers fellings are.  As far as the feeling of uneasyness.  The one thing that I can say to try and help resolve this issue is when something like this comes up, if you are riding a train, contact any uniformed employee, or even the operator of the train.  If the aggency has there own police department, they will know how to contact them. I would also sugest going to the board meetings.  I know that most people work, and if they work a schedule like mine where you mainly work nights, or things like that you cant go.  But you could send them a letter, or just call and make a complaint.  I am sure they would be more than willing to listen, and if they are a good agency, then they will find a away to improve service.  Service is there game, so they should know how to play it.  I know that Dart is putting new cameras on some of the trains and busses to help prosecute the arrested offender in court.  If you ever have a minute or so on your journey, ask the operator of the bus, or train if there is a number you can call to get the transit police.  For some reason they will reply faster when a rider calls instead of an operator.  I know I have called transit police for my mom a few times due to the same guy asking for money every day.  The responde fairly quickly with me, but they got there a lot faster when she called her self.
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