I am not able to respond items in the "Digest", so here are two comments.
1. The UP (CNW) new intermodal terminal is as 525 Kasota Avenue (not street) in the far southeast part of Minneapolis very close to the St Paul border. I was former CNW (not sure of the Omaha Road lineage or not. It is on the north side of the CNW East Minneapolis complex.
2. Regarding shippers unhappy with railroad experiences, my comments are as follows. Each terminal had experienced clerks familiar with their terminal and could give the shippers good information about a shippers car(s). In addition, the terminal customer service desk talked to each shipper most days. I was the General Mills go to guy for their car movements. We talked about where they wanted cars in their two oating elevators in Minneapols or Fridley. The BNSF moved all Customer Service clerks to Fort Worth. Those clerks were well meaning, but they did not know the industries like I did. If I had a problem with General Mills Fridley, I walked across the street and talk to telephone my General Mills contract man for air slide covered hoppers.
All railroads are stretched too thin and don't have clerks to handle problems at a local level.
Ed Burns
Retired NP BN BNSF from Northtown (Minneapolis)
P.S my receive notifications box is checked and I don't receive notifications.
NP Eddie.... All railroads are stretched too thin and don't have clerks to handle problems at a local level. Ed Burns Retired NP BN BNSF from Northtown (Minneapolis) P.S my receive notifications box is checked and I don't receive notifications.
Railroads, especially nowadays in the PSR world are predicated on the number 1.
For any job function by any employee there is only ONE opportunity to perform the 'correct' action. Because the computer systems are 'thought' to be infallible that one opportunity is all that should be required and that one opportunity is all the manpower has been staffed for.
PS Notifications are a function of Kalmbach IT, which as we know, have computer systems that are far from infallible.
Never too old to have a happy childhood!
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