The best companies work hard to deliver excellence in customer relations. But in some fields, that has traditionally been a low priority.
As far as spoken English goes, what is spoken by some in areas of the US is quite often harder to understand on the phone than some person in Asia. Individual differences capture more of the variance than location.
C&NW, CA&E, MILW, CGW and IC fan
I'm pretty sure they speak English at Kalmbach. Hopefully the OP got that off his chest and feels better now. No point in getting your blood pressure up over stuff like this. There's no conspiracy and I'm sure no malice intended. We all drop the ball sometimes.
BaltACD Talk to me about ComCast and Verizon customer service and the ones that have outsourced 'Customer Service' to locations where US English is a 3rd or 4th language.
Talk to me about ComCast and Verizon customer service and the ones that have outsourced 'Customer Service' to locations where US English is a 3rd or 4th language.
Never too old to have a happy childhood!
No need to be critical of the original poster or be sarcastic. Nobody likes to contact customer service and then not get any action or an ineffectual response or sometimes, even a downright lie.
What's that old saying? It's something like "those who live in glass houses shouldn't throw stones".
Its not just Kalmbach, this happens quite frequently with various customer service people. Seems that as we transitioned to a "service oriented society", the service has got worse and more frustrating. Be happy you talked with a human and not a machine. Or my favorite; pressing one for "english", then when someone answers you have to ask for someone who speaks english. Don't panic, just get accustomed to calling back.
Why would he need 'newusername' - inquiring minds and all that.
Oh no, he's completely correct, the poor thing. He's been greaviously injured. In situations like this, I call 911 and request a waaambulance.
newusername I phoned Trains 2 days ago as I had a question about an email I received from Trains regarding my renewal of my magazine subscription. I was put on hold for over 15 minutes waiting for a customer service rep to answer. When I finallly reached a rep I asked my question. She said she had to check, and it would only take a minute. I told her OK but that I was not going to wait on hold for another 15 minutes. She responded that if it took longer than she expected (a minute!) that she would call me back. I said OK and was again put on hold. After another 10 minutes on hold I was so pissed off and remembering she said she would call me back I hung up. It's now been 2 days and I have never received a call back. So, congratulations to Kalmbach for winning the worst customer service award!
I phoned Trains 2 days ago as I had a question about an email I received from Trains regarding my renewal of my magazine subscription. I was put on hold for over 15 minutes waiting for a customer service rep to answer. When I finallly reached a rep I asked my question. She said she had to check, and it would only take a minute. I told her OK but that I was not going to wait on hold for another 15 minutes. She responded that if it took longer than she expected (a minute!) that she would call me back. I said OK and was again put on hold. After another 10 minutes on hold I was so pissed off and remembering she said she would call me back I hung up. It's now been 2 days and I have never received a call back. So, congratulations to Kalmbach for winning the worst customer service award!
Thanks to Chris / CopCarSS for my avatar.
Just call back the next day. She likely got busy and forgot about you. Fortunately not a heart operation, just a phone call.
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