anyone else had a problem getting signed on here after having a profile for years

[RME]

MrLynn

A week or so ago my iMac running OS 10.8.5 and Safari 6.x lost the automatic login to this Forum and to the Trains website. Turns out, says David Lassen at Kalmbach, they did a server update and " Safari 6 wasn’t on our list of browsers that were tested. According to the Trains analytics stats, the number of users that use that version of Safari are low compared to the most recent ones. "

They had best remember that, until they get around to providing the 'early Mac adopters' of the Trains Complete Collection with their 'free' update that runs on more modern systems, they should expect those Mac users to continue using older OS and associated older software...

On the other hand, Firefox v.44 still installs on OS X 10.6.8 (which I need to support due to a very large codebase written for PPC Macs), and presumably that is still 'latest and greatest' as far as site-programming APIs are concerned...

[bml]

Sunnyland

My name did not come up and Welcome Back and I tried to sign in a number of times with my old name. It kept asking for e-mail and when I gave old password,it was rejected.   I finally signed up for a new account with same e-mail and changed password and now I'm connected again with my same name Sunnyland. Not sure what happened, but Trains must have done something to Forum access and wondered if anyone else had the same problems. I had never logged out, so not sure what was going on.  Thanks. 

 

i cant get on trains site wihtout my email and password asked for each time. didnt used to be that way

[MrLynn]

I haven't read all this thread, but in case this is relevant:

A week or so ago my iMac running OS 10.8.5 and Safari 6.x lost the automatic login to this Forum and to the Trains website.  Turns out, says David Lassen at Kalmbach, they did a server update and

" Safari 6 wasn’t on our list of browsers that were tested.  According to the Trains analytics stats, the number of users that use that version of Safari are low compared to the most recent ones. "

My MacBook Pro running OS 10.9.5 and Safari 7 had no problem (that's what I'm using at the moment).  Guess I'm going to have to update my iMac—when I get a chance.

/Mr Lynn

[M636C]

daveklepper

Once you got your customer number, you should have no problem!

 

 

As suggested by Narig01 above, I used the access code from the electronic version of the May issue, and got access apparently for two months. Hopefully the details from my hard copy subscription should appear by then and I'll have access until December or so...

I was vaguely aware of the access code but never needed it until my login and subscription details parted company. 

I am disappointed that my requests for help from Kalmbach did not get any response. I am extremely unhappy about not being able to use the mailing address option since clearly I know my mailing address.

Thanks Dave and others. I've just tracked down the new "Thomas the Tank Engine" characters from the News Wire story.  Despite having written a book on Chinese locomotives I'm not sure which Chinese locomotive the new character represents, and I'm not certain why a British "Sentinel" shunting locomotive represents Brazil.....

M636C

[daveklepper]

Once you got your customer number, you should have no problem!

[M636C]

blue streak 1

 

 

The following e mail came from Trains when I explaine exactly how others have posted  about the log in problems. Must have been close to first person with problem and IT just blew me off with the following . BTW had tried the e mail suggestions with no result and then a few days later everything worked OK but never did get a return with e mail lost password..

 

Trains Customer Service <[e-mail]> Thank you for contacting TRAINS Customer Service. For future reference, your account number is xxxxx. Thank you for your inquiry regarding the magazine website. 

 

 

 

 

I wonder if the "Zip/Postal Code" accepts entries of values outside the USA and Canada...

Or even accepts four digit post codes as we have in Australia...

The one linked to the News Wire definitely doesn't.

These guys need to think about such things...

M636C

[M636C]

Duplicate Post

[blue streak 1]

 

 

The following e mail came from Trains when I explaine exactly how others have posted  about the log in problems. Must have been close to first person with problem and IT just blew me off with the following . BTW had tried the e mail suggestions with no result and then a few days later everything worked OK but never did get a return with e mail lost password..

 

Trains Customer Service <[e-mail]> Thank you for contacting TRAINS Customer Service. For future reference, your account number is xxxxx. Thank you for your inquiry regarding the magazine website. To access the subscriber only conte

To

  

 

 

Mar 25 at 2:14 PM

Thank you for contacting TRAINS Customer Service.

For future reference, your account number is 292862694.

Thank you for your inquiry regarding the magazine website. 

 

To access the subscriber only content, it is necessary that you register on the website.  If you previously registered, your login information may no longer be valid and you will need to re-register.

 

Simply click on the link below to begin.  Enter the validation code (or characters) exactly as shown in the box provided.  Then click "Submit".  To create your registration, enter your account number and your ZIP/postal code.  To complete your registration, enter/verify your email address, create your password, and click "Create Account".  Registration is fast and easy and allows you to view and renew your subscriptions, change your address, view your orders and pay invoices.

 

If you would like to participate on the forum, you will also need to create your screen name.  Once you login, simply go to the forums and click on "Create a Screen Name." 

 

***Please note, cookies must be enabled on your browser for the website to recognize you as a registered member.

We appreciate this opportunity to be of service.

 

TRAINS Customer Service

www.trains.com
1-800-533-6644

 

 

 

[narig01]

M636C

I just rechecked my electronic subscription sign on page:

There is no "access code" listed or asked for.

I log in there with the same username and password as I use here which does not give me access to the news wire...

M636C

 

The access code should be on page 3 on the electronic version. At least that is where it is on the copy I get on my Amazon Kindle

[M636C]

I just rechecked my electronic subscription sign on page:

There is no "access code" listed or asked for.

I log in there with the same username and password as I use here which does not give me access to the news wire...

M636C

[M636C]

narig01

If you have login problems contact customer service. They can connect you to who is handling these problems.

      One problem is if you were using a simple password, IE that only uses small letters. Once you get in change your password.

      If you have an E subscription thru either Kalmbach or Amazon go to the News wire to enter your access code(the grey popup that asks for subscription)and if you have a simple password, change it to one with numbers and letters. 

 

I have been using passwords with numbers and letters since I first signed on in 2003. I have no problem logging on using the password but my subscription is not recognised.

 

I sent a message to customer service asking for my subscriber number a week ago. No response yet. Since it takes four weeks for the magazine to get to the other side of the world and the problem occurred just after I discarded the address sheet from the last issue I am not happy.

 

I indeed have an e-subscription through Kalmbach (as well as hard copy) which is delivered through a service called "Zinio". It asks me for the same password that logs me on here and doesn't show me any subscription number (nor asks me for one).

 

So it seems to me that I'm a good customer who should get access to the things I've paid for but I can't. Of couse I know my mailing address, but as I've pointed out, the "mailing address logon option" requires you check one of the USA or Canada State or province options and doesn't let you enter your real state or province if it isn't on the list.

 

Assuming my subscriber number is on the mailout, I will only have missed a month of Newswire and other subscriber extras for which I have paid more than any USA subscriber.

 

What I don't understand is why the system that used to tell me what the last magazine in my subscription was every time I logged on can't even recognise that I'm a subscriber now. This is clearly not progress. Why have we gone so far backward with a single change?

 

Who thought that limiting subscriber addresses to the USA in the logon was a good idea. Why hasn't that been fixed?

 

For the record, I have tried logging on on machines using Windows XP, Windows Vista and Windows 8.1 using both IE8 and Chrome on the older systems and IE11 on the 8.1 machine. I don't think this is relevant to my case. The system can't find my subscription and I can't help it because neither of the subscriber logon options meet my needs.

 

M636C

[narig01]

If you have login problems contact customer service. They can connect you to who is handling these problems.

      One problem is if you were using a simple password, IE that only uses small letters. Once you get in change your password.

      If you have an E subscription thru either Kalmbach or Amazon go to the News wire to enter your access code(the grey popup that asks for subscription)and if you have a simple password, change it to one with numbers and letters. 

[Paul_D_North_Jr]

Paul of Covington

[snipped - PDN] I'm baa-ack!   For the past week I've been reading the comments on problems signing in, and I couldn't even call up the sign-in box. . . . Then I saw that others were reporting problems, but not the same as mine, so I didn't know whose changes caused my problem.   After mulling it over and trying a few things, I happened to remember that a few years ago I had problems and had to switch to compatibility mode.   Thinking that the changes made might have cleared the compatibility mode, I checked it and found that it was still in compatibility mode.   On a whim I cleared it, and everything worked fine.   I don't know if this helps anybody else, but.... 

"+1" Yes, it did - thank you !!! 

Additionally, whenever I tried from my home computer, I kept getting a message: "Content failed to load" for both Log-In and Register.  But I was able to sign on from my computer at work. 

Like others here, I'm not going to buy a new computer or a lot of buggy MS software just to get access again.  I'd lose more than I'd gain (esp. a good photo compression application).  Plus, I can tell my typing skill has degraded  . . . 

- Paul North.  

[Convicted One]

Norm48327

It's an off-the-wall thought but could IT have rigged it that way to keep a certain troll from posting?

 

That really was what I was thinking as well. Or "keeping track" of that person. Since cookies send back information about the host they are located on.

The site's staff indifference to finding a solution to this problem makes me suspect that might be part of it as well. ie they know it's happening, and know why it's happening, and intend for it to continue happening.

 

A 'troll' cookie?   

[richg1998]

Semper Vaporo

I wondered about the need to store Cookies, but I see Cookies being stored for Trains.com (and variations thereof) on my PC, but I still must have the "Keep Me Logged-In" checkbox 'checked' in order to log-in at all.  If that box is not 'checked' then it just returns to the page I see before I attempt to log-in and I am limited to "read-only" status and cannot get to many features.

Maybe it is requiring the Cookie to be stored, but since the checkbox is 'unchecked' it is not storing anything or at least not storing a Cookie that lets it complete the log-in.

Winders 10, "IE-11" or "Edge", same problem.

 

I don't use the keep me logged in option. Just sign in when I need to post anything. Still using my original info from some years ago.

Rich

[Norm48327]

SV,

It's an off-the-wall thought but could IT have rigged it that way to keep a certain troll from posting?v

[Semper Vaporo]

I wondered about the need to store Cookies, but I see Cookies being stored for Trains.com (and variations thereof) on my PC, but I still must have the "Keep Me Logged-In" checkbox 'checked' in order to log-in at all.  If that box is not 'checked' then it just returns to the page I see before I attempt to log-in and I am limited to "read-only" status and cannot get to many features.

Maybe it is requiring the Cookie to be stored, but since the checkbox is 'unchecked' it is not storing anything or at least not storing a Cookie that lets it complete the log-in.

Winders 10, "IE-11" or "Edge", same problem.

[Convicted One]

Wondering if this might be all the result of a "cookie" issue? As in the site is requiring that a new cookie be set in order to log in? And the "keep me signed in" function is required to set the new cookie?

I wonder this because I tend to access this place through two seperate machines. One accepts and keeps cookies, the other accepts cookies but deletes them every time the machine is rebooted. I had to check the "keep me logged in" box on both machines in order to log in the first time this problem became evident.   Ever since the machine that accepts and keeps cookies logs in with zero problem, but the machine that wipes the cookie cache clean every new session, I have to keep checking the "keep me logged in" checkbox everytime I try to log in.

Perhaps the site people are now using cookies to confirm user identities? Just a thought.

[saguaro]

Paul, everyone. I had the same problem, but found that if I checked "Stay Signed In" the site would let me log in. Otherwise not. I email Kalmbach about the problem but never got a reply.

[Paul of Covington]

   I'm baa-ack!   For the past week I've been reading the comments on problems signing in, and I couldn't even call up the sign-in box.   It started when MS loaded 18 updates to my system (W-7), and when I brought it back up, not only could I not sign in, but when reading the forum it was a mix of little letters and giant letters.   Then I saw that others were reporting problems, but not the same as mine, so I didn't know whose changes caused my problem.   After mulling it over and trying a few things, I happened to remember that a few years ago I had problems and had to switch to compatibility mode.   Thinking that the changes made might have cleared the compatibility mode, I checked it and found that it was still in compatibility mode.   On a whim I cleared it, and everything worked fine.   I don't know if this helps anybody else, but....

[M636C]

I have no problems logging on.

However, not having my subscriber number means I can't read the news wire.

Two separate requests using different methods to Kalmbach haven't got me my subscriber number yet, and occasional checks back to see if overseas subscribers can use the "Mailing Address" option have shown that it is available to USA and Canada users only (still)!

M636C

[samfp1943]

Note{ He says, waving a white flag }  Just jumped in to see if anything had changed....DIDNOT SIGN IN as Forum Member.. Went to Newswire  and pulled up the article on E. H.H. and the NS's most recent response to "The merger w/ CP".   Got the whole article ! Then read the next one, and got the request to sign in... Tghought the problem with The Subscriber Data Base was fixed...NOT!

[daveklepper]

Another matter, Junior Yardmaster.   Your computer may be slower and slower in retreaving your password and email address.  Does your computer Defrag regularly?  I do it manually whenever things seem to slow down, but some have it done on a regular schedule.  What that schedule should be might depend on the size of the hard-drive memory and the type of system.  I have the old standby Windows XP, and yours is probably a newer system.

Finally, there may have been some change in your server that was not explained. Sometimes servers add features that I don't find useful but that add to the occupation of the working memory and thus slow things down.  Then when they get enough complaints they install a fix.

[tree68]

junior yardmaster

I spend too much time on this site anyway.

Nah - you can never spend too much time with trains.... (at least not if you're a fan)

[daveklepper]

OK   Here is another suggestion.  When you log in, take some time, say thirty sedonds, half-a-minute, between each step.

[junior yardmaster]

Nope! I still had to go through this same rigamarole once before the proper login sequence let me in. No big dea; I spend too much time on this site anyway. Junior Yardmaster

[daveklepper]

Junior Yardmaster:   And now is it OK?

[Deggesty]

tree68

You're probably not holding your tongue right....  

 

You know, that might help. Back when I was painting windows, I would find myself holding my mouth right as I trimmed around the glass--seldom did I have to wipe paint off the glass.

[tree68]

You're probably not holding your tongue right....