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1-877-Tell-CSX

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  • Member since
    December, 2007
  • From: AF, VA
  • 30 posts
1-877-Tell-CSX
Posted by UPReading85 on Sunday, August 10, 2008 7:33 PM
So, to all you CSX train crews out there....Do you hear about what gets reported to the 1-877-TELL-CSX number for things like Trespassers and smoking cars with stuck brakes. When I called a couple of smoking brakes in this weekend on the RF&P subdivision, I got the distinct impression that the person on the other end of the phone didn't really care about what I was telling him. Is it a waste of my time to call them in or do they actually get to y'all?
  • Member since
    August, 2004
  • From: NW indiana
  • 1,251 posts
Posted by n012944 on Sunday, August 10, 2008 7:55 PM

 UPReading85 wrote:
So, to all you CSX train crews out there....Do you hear about what gets reported to the 1-877-TELL-CSX number for things like Trespassers and smoking cars with stuck brakes. When I called a couple of smoking brakes in this weekend on the RF&P subdivision, I got the distinct impression that the person on the other end of the phone didn't really care about what I was telling him. Is it a waste of my time to call them in or do they actually get to y'all?

 

They do infact pass it along.  They PCC, or Police comand center, will relay the information to the dispatcher, who will then tell the train crew. 

  • Member since
    December, 2007
  • From: AF, VA
  • 30 posts
Posted by UPReading85 on Sunday, August 10, 2008 9:17 PM
That is definitely good to know. I will keep my eyes open and my cell phone charged when I am out there then, so we can help y'all avoid problems out there.
  • Member since
    November, 2005
  • From: Hope, AR
  • 1,554 posts
Posted by narig01 on Sunday, August 10, 2008 9:52 PM

Telephone # 's like this are connected to Railroad Police.   1 comment I'll make is make sure you can identify where you are. There are ID # 's on grade crossings. 

     RR police seem to have good mapping software for locations from calls I've made to them.

Rgds IGN

  • Member since
    August, 2008
  • 1 posts
Posted by CSX in Jax on Monday, August 11, 2008 7:45 PM

As a CSX employee, I should tell you 877-TellCSX is the non-emergency number for issues such as blocked crossings, bad crossing signals, general questions by rail fans, etc. For true emergencies, such as you described, you should have called - 800-232-0144 - this is the actual PCC (Police Command Center) who can contact the proper dispatcher to advise the crew of an issue. Also, as another wrote, all crossings are identified with the milepost and crossing ID (as well as the PCC number) which will help locate the area more quickly for follow-up.

Lastly, continue to help with issues where there is an obvious need to investigate a problem and we thank you for your help.

  • Member since
    September, 2001
  • From: US
  • 1,009 posts
Posted by RudyRockvilleMD on Monday, August 11, 2008 9:54 PM

I think it would be better if an emergency phone number to report true emergencies would be more of a catchy number such as the 1-800 TELL CSX because it might be easier to remember. Grade crossings have the 1-8000-232-0144 emergency number posted, but what if an emergency situation occurs away from a grade crossing, where do you find the appropriate number to call to report the emergency?

  

  • Member since
    January, 2001
  • From: Atlanta
  • 8,653 posts
Posted by oltmannd on Tuesday, August 12, 2008 7:19 AM

I have called the number on the grade Xing sign a couple of times to report blocked crossings.  CSX does a good job answering and responding.  Didn't known about the "tellcsx" number.

Now, if they could just do as good a job at getting their trains tucked in between the road Xings in the first place.  There have been a few occasions where the train is hanging over a car length or two at the rear and the head end is still 5 cars lengths or so short of the Xing at the other end.

-Don (Random stuff, mostly about trains - what else? http://blerfblog.blogspot.com/

  • Member since
    February, 2002
  • From: NJ-NYC Area
  • 192 posts
Posted by paulsafety on Tuesday, August 12, 2008 7:23 PM

Wow..."how's my driving?" for a railroad...what'll they think of next? Big Smile [:D]

Actually, pretty darn smart.

  • Member since
    October, 2007
  • From: iron ridge
  • 204 posts
Posted by wisandsouthernkid on Tuesday, August 12, 2008 9:01 PM
i have to admit that is an INGENIOUS IDEA!!! i think that all railroads should have such a thing because that could make the railroads and the common person work together to solve problems(not to mention prevent them). And so the railroads can cater more to the publics POV of them.
the happiest people in the world dont have the best of everything, but make the best out of everything they have

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