I have to yet to send back a engine for repair, but when my M1a cracked the center gear they sent me one at no cost. It was right after Christmass and was told turn around time was around 2 months.
As far as customer service's big thumbs up! But from now on I will open any new ones and lub before running. Not a drop of grease on the busted center gear.
Cuda Ken
I hate Rust
I, too, have returned two locos. Once it was my fault, but they repaired the loco for only the cost of shipping. Second time, it was a decoder, and I didn't like the speaker anyway. They fixed both. Second loco took twice as long to get back as the first.
These are perfectly reasonable and approachable people. They will take your phone call and actually listen. I talked to Matthew Williams (?) a number of times...he is head of product development last I heard, and he was very patient and accommodating. When I related to him how I had isolated the decoder as the fault, and that it didn't make sense to ship the entire locomotive back, he quickly agreed and allowed me to return the tender in a much smaller package.
You will get satisfaction from them if my experience is a good predictor.
I have sent two engines back to them for repair but both were still under warranty. Their turn around time and customer service was excellent. I did write a letter to send with the engine explaining what problems I was having. I would imagine you could e-mail them before you send it to confirm the shipping address in Floridia and the repair costs for out of warranty products. I had no complaints at all and both of my engines, a 4-8-4 Northern and a 2-10-2, both work great now.
service@precisioncraftmodels.com
Has anyone shipped a loco back to BLI for repair or other service?
If so, what was your experience? Did you think the charges were reasonable (if out of warranty) and how was the turnaround time?
Thanks.