Service and customer relations today.

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4 replies

Anonymous

Member since
April 2003
305,205 posts

Posted by Anonymous on Wednesday, March 30, 2005 7:28 PM

One great example of what every company should strive to achieve in customer relation and satisfaction Thank you for sharing this.

Happy MRRing

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grayfox1119

Member since
August 2003
From: Cherry Valley, Ma
3,674 posts

Posted by grayfox1119 on Wednesday, March 30, 2005 6:31 PM

When it comes to quality control and excellent customer relations, it is hard to top the Japanese companies. They KNOW the value of a happy customer...it is called REPEAT BUSINESS!!!

Dick If you do what you always did, you'll get what you always got!! Learn from the mistakes of others, trust me........you can't live long enough to make all the mistakes yourself, I tried !! Picture album at :http://www.railimages.com/gallery/dickjubinville Picture album at:http://community.webshots.com/user/dickj19 local weather www.weatherlink.com/user/grayfox1119

Fergmiester

Member since
February 2004
From: Out on the Briny Ocean Tossed
4,240 posts

Posted by Fergmiester on Wednesday, March 30, 2005 5:50 PM

I had a similiar experience with Bachmann. Needless to say I'm deeply impressed and will buy from them again.

Fergie

http://www.trainboard.com/railimages/showgallery.php?cat=500&ppuser=5959

If one could roll back the hands of time... They would be waiting for the next train into the future. A. H. Francey 1921-2007

davekelly

Member since
December 2003
From: Rhode Island
2,216 posts

Posted by davekelly on Wednesday, March 30, 2005 5:19 PM

Wow. That is a fantastic story!! Of course Tenshodo is the Rolls Royce of brass models. In order to justify the price of their currently produced items, Tenshodo can point to their superior customer service. Hopefully Horizon doesn't buy it too!! lol.

If you ain't having fun, you're not doing it right and if you are having fun, don't let anyone tell you you're doing it wrong.

tatans

Member since
May 2004
4,115 posts

Service and customer relations today.

Posted by tatans on Wednesday, March 30, 2005 4:53 PM

About 2 months ago, a guy across town told me he inherited a brass tenshodo 4-6-4 hudson from his Dad's estate, but he dropped it with substantial damage and asked how it could be fixed, I phoned a couple of guys in town and they all said ,"too old , no parts, too expensive, no time") So I suggested he send it back to Tenshodo in Japan ( I guess you are NOT supposed to do this) he found the address, packed it up shipped it off, no response whatsoever, 2 weeks ago a parcel arrives at his door, opening it he saw a completely refurbished glowing hudson, they did a complete rebuild, it's magnificent, there was no note or request for payment, seems they had nothing to do for a while and I'm sure they hadn't seen one of these for a while. what is this world coming to? imagine a company that actually cares about something?

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