new kato eng not working right...any ideas?

[Bikerdad]

Either take it back to the shop, or simply call Kato Monday morning (9-4:30, Central time) and talk to customer service.

[MisterBeasley]

I'd take it back right away. Once you put the decoder in, it's unlikely that they'll take it back at all, and they'll blame your decoder installation for the problem.

[Anonymous]

I bought a new Kato RS-2 n-scale loco.
when on the track, the engine will not move untill over 9volts
no direction lights either when running.
Do I need to return to the LHS or is it something I can fix.
I plan to convert the eng to dcc with a digitrac decoder soon.